Laura Bond Fine Jewellery and Luxury Piercing Boutique Reviews 353

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, friendliness, and helpfulness, making every visit a pleasant and comfortable experience. Many appreciate the high quality and beautiful design of the jewelry, often highlighting its solid craftsmanship and unique aesthetic. The piercing service is frequently described as professional, painless, and delivered in a spotless, welcoming environment. However, some customers experienced issues with jewelry sizing, finding some posts too thick or earrings smaller than expected based on online images. A few also reported that 9ct gold items tarnished quickly, requiring frequent cleaning, and some customers reported issues related to the healing process after a piercing, with suggestions for adjustments in jewelry provided.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful, high-quality, and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their knowledge, friendliness, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality, delicate, and... See more

Service

People report positive experiences with service. Customers consistently praise the exceptional and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the overall process as clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve found it surprisingly difficult to find pretty, solid gold jewellery, specifically for individual piercings. I have several Laura Bond pieces and all are beautiful and solidly made. No coming... See more

Company replied

Rated 5 out of 5 stars

I decided to order as there was an easter discount, the jewellery arrived in a sturdy box, inside was another presentation box with the earrings nestled inside. The quality and detail is stunni... See more

Company replied

Rated 5 out of 5 stars

Great customer service, beautiful jewellery and brilliant prices. I've had Maria Tash in the past and found the screw posts to be thin and unreliable - one front even snapped off the post. Laura Bond'... See more

Company replied

Rated 5 out of 5 stars

I have had piercings in Laura’s shop, bought jewellery (across many years), had jewellery changed, just mooched.. the lot. Staff remember me even though there’s about a year between each visit, they a... See more

Company replied


Company details

  1. Jeweller
  2. Body piercing shop
  3. Ear-Piercing Service
  4. Tattoo and piercing shop

Written by the company

Laura Bond Jewellery is a family run, luxury earring brand based in Edinburgh, Scotland. We specialise in solid gold pieces for cartilage piercings. We offer piercings in our boutique and luxury piercing parlour on Thistle Street. We also ship worldwide. From teeny tiny huggie hoops to front fastening labret studs, you'll find the daintiest new additions for your ear stack!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

353 reviews

5-star
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1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A lovely experience in store today

A lovely experience in store today. A really lovely and friendly team. Fabulous service and very helpful staff. You can tell the jewellery is of high quality, however I think if you’re paying for a piercing and buying jewellery maybe a very small complementary bottle of sterile spray should be provided in with the price.
Hasn’t put me off and will deffo be back for another visit soon.

5 January 2026
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for your wonderful review! We’re delighted to hear you had a lovely visit and that our team made you feel so welcome. Your kind words about our service and jewellery quality really mean a lot. We also truly appreciate your feedback regarding the aftercare spray, and will be sure to pass this on to the team for consideration. We look forward to welcoming you back again very soon!

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Excellent jewellery choices and as…

Excellent jewellery choices and as always the piercing was done with professionalism and care.

29 December 2025
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with the jewellery selection and that your piercing experience was professional and comfortable. Your trust and continued support means the world to us, and we look forward to welcoming you back again soon!

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Very happy with my purchases

I have bought lots of jewellery online from Laura Bond this year. It has all been excellent quality and packaged really nicely. I’m very happy with it.

31 December 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for your lovely feedback! We’re thrilled to hear you’ve been happy with your jewellery and pleased with both the quality and packaging. Your support truly means a lot to us, and we’re so grateful you choose to shop with us!

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Super team and excellent product

Super team and excellent product. Thanks!!

22 December 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for the 5 stars! It means a lot to our team. We’re so glad you’re happy with the product and your experience with us. Hope to see you again soon!

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Really pretty jewellery and friendly staff

I love to come here for my piercings. The staff always make me feel welcome. I love the jewellery that you can get pierced with, I think it’s really unique and just stunning 😍

20 December 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for your lovely review! We’re so happy to hear that you always feel welcome when you visit us, That truly means a lot to our team. Your continued support and kind words are greatly appreciated, and we can’t wait to see you again for your next visit!

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Love this little business

Love this little business. Popped back in to get earring resized , customer service 10/10 as always , chose a gorgeous little moon earring, got discount with my LB points . Definitely worth going to if you’re looking to get a piercing, original piercing done in August and not a problem with it , healed perfectly

14 December 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for your fantastic review. We’re thrilled to hear you had a great experience with us, and that your original piercing healed perfectly. It’s always a pleasure seeing you pop back in, and we’re so glad you loved the moon earring (and your LB Loyalty Club discount!). Your kind words about our customer service truly mean the world to our team. We really appreciate your continued support and look forward to seeing you again soon

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Fab experience

Sarah put me immediately at ease for my first cartilage piercing. Such a lovely clean bright space with a friendly team and incredibly beautiful earrings on offer - I'll be back!

13 December 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for your glowing review. We will be sure to pass over your kind words to Sarah. We're delighted that you had such a great experience with us!

Best Wishes,
Team LB x

Rated 1 out of 5 stars

Really disappointing

Really disappointing. Advertised as being suitable for a forward helix piercing but the posts are too thick and too long.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Lovely experience


I first went in for some advice and arranged an appointment for a piercing. The staff were very professional and friendly, and I felt completely comfortable in their company. The piercers really know their stuff — knowledgeable, reassuring, and the studio is absolutely spotless.

There’s a great selection of jewellery. Some pieces were more than I’d normally pay, but the quality is excellent, and I’ve already picked out my next piece for my next piercing! Great studio!!!!

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Totally disappointed

I ordered a helix earring and it is miniscule. I was so disappointed. You can hardly see it. It was expensive too. I will never order jewellery on line again.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

I have ordered two 9k labrets stud…

I have ordered two 9k labrets stud earrings , one star and a butterfly, but I couldn’t fit them in my earlobes because they are too thick , I wish these details were on the website so I would’ve not spent £150 on them .
I tried to return them but they dont refund earrings for hygiene reasons .
Well i thought at this price for just 9k gold they would at least have some sort of exceptions , since earrings can get disinfected and polished , but they don’t and the earrings are very tiny for the price , and I am saying this because i am used to 18k or 24k solid gold for less than what they offer on their website, one tiny single earring for £90 /£100 and if you want 14k gold its double the price for just one single piece, so before ordering make sure you read every details on their websites, because it’s non refundable .
it’s a shame so now I have a pair of labrets stud earrings that I can’t wear , their option is to advise you to get your ears pierced stretched out in a piercer shop .

30 November 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Hi there,

Thank you for sharing your experience. We’re sorry to hear the labrets didn’t fit as expected.

Our jewellery is designed to industry-standard body piercing specifications of 16g / 1.2 mm, which is the thickness used by professional piercers for both lobes and cartilage. If your ears were pierced with a gun or you normally wear very thin posts, this can make the jewellery feel thicker at first. An insertion pin or a quick visit to a reputable piercer usually resolves this easily and safely.

We appreciate your feedback and hope this helps clarify the sizing and fitting process.

We really hope you can wear your new earrings soon.

Best wishes,
Team LB x

Rated 5 out of 5 stars

Absolutely stunning jewellery

I have been dreaming of Laura Bond jewellery for so long and was absolutely blown away by the quality and how gorgeous her pieces are. I purchased the 14k gold mermaid and sun and they look absolutely stunning in. I have had so many compliments and can’t wait to buy more in the future!

24 November 2025
Rated 5 out of 5 stars

First time visiting and it didn't…

First time visiting and it didn't disappoint. Started my ear stacks and was looking for a new stud. The jewellery is beautiful, even better in person than just looking online. The staff were so friendly and helpful. It felt like a proper treat/experience as got my new stud fitted. Cant wait to visit again to treat myself.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Earring Selection

I wanted to switch up my earrings and googled ‘earring charms’ which led me to Laura Bond. I loved the styles and the varied selection. The earrings and charms are top quality at affordable prices. I bought a white gold clicker and a dangle charm. I’m definitely considering another piercing so I can select more styles. The pieces are delicate feminine and funky. It was Black Friday so there was even more of a saving. Plus there is also a loyalty club which offers generous discounts. Items are shipped quickly in pretty boxes and I must say I will be returning for more. X

1 December 2025
Unprompted review
Rated 5 out of 5 stars

First time purchase at Laura Bond

First time purchase at Laura Bond. Fantastic offers on so couldn’t resist. The jewellery is just so beautiful and I’m already receiving so many compliments! I’ll be definitely purchasing more!

24 November 2025
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for your fabulous review. We are really glad that you managed to find some bargains in our sales and so delighted that other people are loving your new pieces as much as you are! It's made our day reading this!

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Beautiful Studio

My experience at Laura Bond, from start to finish was perfect. All of the staff were really welcoming and helpful. The process of choosing my jewellery was great, the member of the team that I dealt with was very knowledgeable and patient, and gave me plenty of time to choose my perfect earring. My piercing with Amber was done very professionally and was pretty painless. She explained everything fully, and I felt very comfortable throughout. Very happy, so much so, I'm now booked for another one!

1 December 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for your fantastic review. We couldn't be happier that you had such a great experience with us. We will pass on your kind words to Amber and the team. It means the world that you were comfortable throughout your piercing process and you found your dream jewellery stack. We really look forward to welcoming you back to our boutique soon for more!

Best Wishes,
Team LB x

Rated 5 out of 5 stars

Beautiful studs

I bought a couple of studs and they’re absolutely beautiful! The quality of the two pieces is impeccable. I am happy with the customer service I received and how quickly they were delivered.

5 December 2025
Unprompted review
Laura Bond Fine Jewellery and Luxury Piercing Boutique logo

Reply from Laura Bond Fine Jewellery and Luxury Piercing Boutique

Thank you so much for your lovely review. We are absolutely delighted that you're so happy with your new jewellery and thank you for mentioning the customer service too, we always work hard to get your orders sent out to you as quickly as we can.

Best Wishes,
Team LB x

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