laveliya.com Reviews 

Beware of this Company it’s a scam it took me a month to receive the order and I emailed 3-4 times trying to cancel to no avail, once I did receive the order it was cheap and shabby like it came from the 99cent store and it did not fit, on their website and the package the shipping address of this company said they were located in Downey CA, when they sent me an address to return for refund they sent me an address to ship package back to China and I was told by the shipping company that it would cost me over $200 US dollars to ship the package back, be very, very aware of this company Luvilea they are extremely fraudulent!

I’ve placed an order for my daughter a prom dress .. her prom is next month … I’ve already been pushed behind because I just had to bury my two brothers … I have yet to receive a email confirmation . I can’t track the order with the order number . It’s says no available data … Sadly that’s all the money I had for the dress and now I’m stuck not knowing if it will make it in time if it is even a real company will I get my money back . I’m hurt .. I’m worried .. We had planned her prom out months ago . Sadly my two brothers were murdered and I was stuck with the cost on a double funeral .. this company should be ashamed of themselves and should be shut down with all the bad reviews .. and they are putting 5star ratings on the items listed when you google to make you think they are 5star rated . I even googled top prom dress sites .. why is Google listing them as one of the site with these terrible reviews . I am reporting them to the FCC consumers affairs the bbb and wherever else I can and push for a civil suit if they ruin this day for my baby girl … I’ve emailed them and no response… there is no number to contact them …. This is evil work!!! Do Not order from this company EVER !!!

The dress did not fit and was very heavy. The return policy is horrible. I will never order another item from this company!!

I’ve just placed an order with them for £225 my brothers engagement is on the 3rds of April and I’m so disappointed reading all these bad reviews. I’ve emailed them asking for my delivery to come before the 3rd April.
Please can you guys reply and try your best to send it before 3rd april. RUK260308013811298 my order number. Thank you hope my order will be ok. I’m very nervous now

I ordered a normal size 16 wedding dress and when i fitted it found it was too small i was refused a refund and was told i would be sent a gift voucher for 50% of the price and when i received the voucher it was invalid si i wouldn't recommend purchasing from this company

I asked to return the dress as it didnt fit and it wasn't custom made so this shouldnt have been an issue and they offered me 15% refund and for me to keep the dress which I accepted but they are now ignoring my messages so I have no way to return the dress and now 15% refund.

please tell me how I can return the dress I purchased

One star for the garment bag. I ordered a dress and it’s pure garbage! A total bait and switch, don’t do it. I wish I had read the reviews first.

Shoes were rubbish and I threw them away. Much too small(2-3 sizes) then stated.sitching coming apart big stain on toe. Cheap material and looked cheap .
I emailed twice with photos but no reply so I reported to scam watch and my bank who followed it up and reversed the transaction.
You have been warned!

Be aware when cancelling an order from this company! I cancelled my order with in 18 minutes and send a second email within 41 minutes. I took many emails to receive the appropriate refund.

They lied about the dress being made within 18 minutes!! They lied instead of honouring their cancellation policy. In addition clearly were dishonest in their emails and said that I cancelled after 12 hours, in an attempt to keep more of my money. I had sent them emails (with time stamps) that proved I requested a cancellation within 18 minutes of placing the order. It took a few weeks to finally receive my refund of 90%! Make sure you do the math as well because the calculation they did of the return was also not correct!

Due to the dishonesty and lack of customer service, I would not recommend buying anything from this company! If there was an option to rate them a zero I would have gave them that rating instead of a one star.

Product was not as described, refused to give refund and when returned it didn’t get approved and would not contact me. So I lost £100

Do Not buy from this site. Their returns or cancellation policy is scary. You will never get the full refund. I just realised immediately after ordering and prepared to take the 90% refund hit (messaged within 2 hours) and still wanted to return in USD when paid GBP. Its obscure and although customer service did get back quickly (credit where due as they are doing their job and giving information) I would never trust this company.

DO NOT BUY FROM HERE. £300 on 2 dresses, my daughter wanted to try. Extremely poor quality, turns up in a cheap shein like bag. Colours nothing like the photos. Only offering part refund or vouchers. I have just emailed my solicitor to check my rights. I wish I’d seen these reviews before buying. I’m so upset. It took me 6 months to save for this!!!

Update: still not refund. All Emails still bouncing back or no reply even although they’ve replied to this review

Terrible!!! The dress I ordered was nowhere near the size I ordered. Far, far too big. I took photos & videos demonstrating how the sizing was way off according to their size chart and asking for a refund. They initially offered me a partial refund without returning it. I declined, they then reluctantly agreed to give me an 85% refund (they would keep 15% as a restocking fee) but I had to post the dress back to China. I posted the dress back at an additional cost of £30. Their email to me before I sent it was to send them the tracking number after I’d sent it but I’ve tried to reply to the emails they had been sending me and my emails are bouncing back. They provided a phone number but it’s in China so it’ll cost me a fortune to phone it. I currently have no idea whether I will get my money back. Honestly considering legal action if thy don’t refund me

I ordered a dress from the website stated as "LAVELIYA UK" and my idea was this was either manufactured from UK but to my surprise, they were shipping this item from China; that alone was why I had doubt over the credibility of this business. Then on the 22nd of December 2025, I tracked the status of my order with no RUK251204121604034 and tracking no IT306431355GB and its stated on Royal mail website that this order was delivered on 22nd December 2025. On checking this items was not sited and immediately went to Royal mail website to reconfirm on the picture and this was not delivered to me. I reported this issue to LEVELIYA and till today they have done nothing about it, not even responding to my email. This is nothing but a scam. Before ordering for items especially not the regular business we are used to within the UK, check for reviews. I have read lots of reviews from other buyers and its just so negative and they tell a lots. Really sad. A zero review to LEVELIYA.

Ordered a prom dress for my daughter as her Christmas present. On Christmas Day, she tried it on and we found that it was ill-fitting with sizing all over the place (about 4 inches smaller than stated on the bust, baggy around waist) and had been poorly stitched along the seams. Contacted Laveliya several times and they made ridiculous offers (Keep it and we’ll refund 20%, buy a piece of extra fabric from us for £9 and take it to a seamstress!) Eventually raised a dispute with PayPal and negotiated to agree to a full refund if I stood for the shipping fees both ways. I videoed myself packaging the dress to show its condition on sending as I had seen a review state that they had tried to suggest returned items were not in a state to qualify for a refund. After many hours spent on the complaint, a very upset daughter on Christmas Day and having lost £41 on shipping (money that will now have to come off her new prom dress which we still need to source) I have received a refund for the dress. Very glad that I paid by PayPal as Laveliya were very reluctant to refund.

Never got my dress.

I strongly advise avoiding this company altogether. My experience has been nothing short of a scam. Their customer service is essentially non‑existent — I’ve contacted them every day for a week and haven’t received a single reply. They claim to accept returns, but that’s simply not true. There are no return instructions, no return portal, and no one responding to emails, so returning anything is impossible.
I followed their size chart carefully and ordered a UK 14, which matches my measurements. The dress that arrived was at least two sizes too big — absolutely massive in the waist, shoulders, bust, and sleeves. Altering it would cost a fortune. On top of that, despite being oversized everywhere else, the dress is inexplicably far too short. Even with flat shoes, it would be completely unwearable.
So to summarise: the sizing is completely inaccurate, returns are not actually accepted, and customer service does not exist.
Before you purchase, take a moment to look at their Trustpilot page — it’s filled with negative reviews that mirror exactly what I experienced. It’s clear my situation isn’t an exception but part of a much wider pattern.
I would absolutely never buy from this company again, and I strongly recommend others avoid them as well.

DO NOT ORDER FROM THIS COMPANY. I ORDERED A DRESS AND IT CAME AS A COMPLETELY DIFFERENT DRESS AND TOO BIG! THIS COMPANY MAKES YOU DEAL WITH THEIR CUSTOMER SERVICE VIA EMAIL. WORSE PART IS THEY REQUIRE PICTURES OF YOUSELF TAKING MEASUREMENTS OF YOUR BUST, HIPS, AND WASTE IN ORDER TO PROVE THE DRESS WAS TOO BIG ! PLUS A PICTURE OF YOURSELF IN THE DRESS. OBVIOUSLY I REFUSED TO TAKE PICTURES OF MYSELF TAKING MY MEASUREMENTS. HOWEVER, TO PROVE MY CASE I TOOK A PICTURE OF THE DRESS I ORDERED FROM THEIR WEBSITE AND A PICTURE OF ME IN THE DRESS. ALL I WANTED WAS TO RETURN THE DRESS AND BUY ANOTHER WITH THE REFUND . THIS COMPANY REFUSED AND GAVE ME SMALL % OF MY MONEY BACK. THATS IT.
I HAVE KEPT THE EMAIL CORRESPONDENCE BETWEEN US BECAUSE YOU WOULDNT BELIEVE HOW BIZZARE IT WAS DEALING WITH THEM UNLESS YOU SEEN IT WITH YOUR OWN EYES!
SAVE YOUR PRECIOUS TIME AND MONEY. DO NOT ORDER FROM THIS COMPANY!

Can I say zero? I have been waiting since sept 8 for delivery. It was supposedly shipped twice all ready and delivered incorrectly. Thier " site" to process refunds Is down and refunds cannot be processed at this time. The refund was suppose to be processed 2 weeks ago. Now they say they are priority shipping the item ( a water fountain for the patio). 7-10 shipping window I am told. I'm sure there will be another " reason" for delay ... update.. I have been in contact with them on several occasions. They said order was delivered twice when it wasn't. Then would refund me but they didn't. Then offered half off and will ship again. And yesterday said they are doing priority shipping. I asked for a refund again. I don't feel contacting them again will do any good. I'll see what priority 7 - 15 day shipping does.and will try again a 3rd time for a refund.