As a new-build homeowner, my lawn was in terrible shape due to heavy clay soil and poor drainage, which caused patchy and uneven grass growth. After using Lawn Master for over a year, it’s clear why t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
At Lawn Master, we specialise in making lawns look beautiful, and our lawn care service treatments can transform your lawn. Founded in the 1990s, Lawn Master has been serving customers with a professional and flexible lawn treatment service for over 28 years. As one of the longest established lawn care and lawn treatment companies in the UK, we have grown from our base in North Wales to offer our services nationwide by qualified and experienced professionals, who can carry out lawn care services and treatments. Our team of lawn care experts are dedicated to providing a superior service at competitive prices, using their extensive knowledge in the turf industry. We welcome the opportunity to offer our lawn care and lawn treatment service with the guarantee of exceeding all of your expectations.
Lawn Master Head Office, LL17 0LP, St Asaph, United Kingdom
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We’ve been using Lawnmaster for a number of years now - at a couple of different houses. We’ve been lucky that we’ve stayed within Ian Stephens area. Ian is a lawn expert - his knowledge is second to none and our lawns look fantastic - especially compared to our neighbours as both lawns were laid at the same time. It’s only when you can see a comparison you see the real benefits of lawn master - and Ian’s expertise.
Text the number given to get a quote got a reply tx saying that a lawn technician will call me to arrange appointment, still waiting for my quote, obviously they don’t want my money!! So called up Green Thumb who want my money and turned up and did the job
My lawn looks fabulous - it came back really green after the very hot period and the grass is strong. The feed is organic as I have a stream at the bottom of the garden and didn't want any bad run-off. The guys who come are friendly and polite. Highly recommended.
My lawn was nothing but weeds and moss and was in need of some major work to make it look anything like a well maintained lawn.
Lawn Master recommended their Regener8 programme which has completely transformed the lawn. My lawn is now consistent and gets plenty of good comments from the neighbours. They now complete seasonal treatments to keep the grass healthy.
I would highly recommend Lawn Master to anyone looking for a lush green lawn.
Matt and his team brought our large mainly moss lawn back to a green, lush turf lawn and maintained it spectacularly over many years. It was always noticed and admired by visitors. Matt always turned up on time, was polite and a delight to have working on our lawn. We highly recommend!!
We are very happy with the results gained after a very bad infestation of chafer grubs the year before.
After a Regenerate treatment 5 weeks later we have a very green and strong growth of lawn.
We used Ian Stephens Lincolnshire area.
Guy called and made an appointment to review lawn on Friday 29 April. ON the day, he phoned at lunchtime on the 29th to say he couldn't make it and would call back with another available appointment. Never heard from him again - how this company keeps customers is beyond me. Disappointing.
I’ve used Lawnmaster - Nottingham (Retford) for a few years now and my lawn has been in tip top condition. No weeds and lush, green grass.
Unfortunately a lot of my grass suffered from ‘winter die back’ this year. I just wasn’t expecting it at all, I was left with more brown soil than lawn! I was gutted!
Being a Lawnmaster customer, I got in touch, explained the problem and they diagnosed the issue. I had to wait until April, but Colin came out and scarified, top-dressed and oversewed the lawn.
The results were absolutely amazing, I kid you not! We had lush green grass back in 8 days!
I’d highly recommend Ian, Colin, Jenny at the rest of the team at Lawnmaster - Nottingham. Professional advice, courteous service, great results AND if the worst happens! They’ve got your back!
Used lawnmaster Bracknell for over a year, they never gave me what they said they were going to do & lawn is no better now than when they started & the chap who surveyed the lawn & said would do the work never came back. They obviously prefer bigger jobs as they spent between 5-20 mins on each visit for both front & back lawns approx 75 sq yds
Our lawns were a sea of moss and weeds. My own attempts did little to improve them and we, therefore, made contact with Law master. Their administrative set up made everything straightforward. The cost per quarterly treatment was agreed before we started. Ian then took over the practical management of the lawns. Under his care they have improved out of all recognition. We are very pleased with the ongoing results.
We have used Lawn Master now for about 20 years. The service we receive is excellent. The staff are very professional and are always willing to help and give advice. The products used on our lawns certainly help to produce wonderful results. We would not use any other company.
I have been using the services of Lawnmaster for close to a full year.
I find the guys who come very professional and extremely helpful.
I am so pleased with our lawn, it looked so lush and a fantastic shade.
I am looking forward to another year of gardening with Lawnmaster, I am very pleased and very grateful.
Excellent service from Lawnmaster again. Booked for a special moss kill last week, but forgot to leave garden gate unlocked as we went out. Phone call reminded us of appointment and a new date was arranged there and then by very friendly office staff. Operative Ian arrived on new date and carried out service quickly and efficiently.
Ian Stephens and his team have maintained our two lawns for a couple of years now. They remain lush and an even green despite my attempts to scalp them through the summer with the lawnmower. I have time to cut the grasses but not enough time to worry about keeping them healthy - Ian takes care of all of that! We are proud of our small gardens, and pleased to engage Ian to keep the lawns at their best.

Reply from Lawn Master
Ian has been treating our lawn For 6 months now and we have already seen a massive improvement. It was full of weeds and moss, the weeds have all gone and the moss has dramatically reduced. The grass looks lush and green. A lawn to be proud of!
Scottish franchise.
They were OK at the start. Then the franchise owner stopped coming and sent unqualified people round. They don't have a clue about lawns. They scarified, seeded and too dressed my 2 small lawns, they had to do it twice as the first job was poorly done. This was back in May. The seed never did germinate. The top dressing was just a very cheap multi purpose compost, full of hard lumps that would not decompose. Their head office never respond to emails. Complete waste of time and money. I can do what they do. I have now stopped using them.
Thank you Ian from lawn master for looking after our lawn on our new build home, can’t believe how the grass has improved from when we first moved in with the help from all your treatments throughout the year, very professional & the dogs looks forward to you coming for their treats too 😂, would highly recommend thank you from lucy & John 🤗
Words can’t express how grateful we are to the wonderful Ian from Lawnmaster.
Ian is so caring and considerate which is so important here at Bassetlaw Hospice.
Ian always brings a smile and is happy to help and support us. Ian is a massive part of our community. Thank you so very much.
Very happy with Ian’s service since he started, he’s very professional, my lawns look absolutely fantastic and have done all year! Decently priced too, I will continue to use for the foreseeable future! 5* service! 😃😃😃
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.