Leaders - Bishops Stortford Reviews 

82
•
TrustScore 4.5 out of 5

4.7

29 North Street, CM23 2LD Bishops Stortford, GB

•

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Rated 5 out of 5 stars

Very good experience with Libby from Leaders today. Met me promptly at the address. Even when the current tenant forgot about the appointment Libby managed to arrange a viewing at the address. She was... See more

Rated 5 out of 5 stars

From the moment we spoke to meeting, Phoebe was outstanding. She went above and beyond, with a great understanding of what we were looking for. No question was too much and she was very knowledgea... See more

Rated 5 out of 5 stars

I have had multiple viewing with Phoebe and she is an excellent example of what an agent should be. She’s kind, helpful, knowledgeable and always gets back to me as soon as she can. Absolutely amazing... See more

Rated 5 out of 5 stars

Dear Libby, thanks a lot for taking your time to show me a property in Bishop's Stotford on the 16th of October. Very kind, welcoming and helpful agent. Thanks a lot!


Company details

  1. Estate Agent
  2. also in
  3. Property Investment
  4. Property Rental Agency
  5. Property Surveyor
  6. Property valuer

About Leaders - Bishops Stortford

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 29 North Street, CM23 2LD, Bishops Stortford, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

82 reviews

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4.7

All reviews

(82)

2,504 reviews in the last 12 months

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Rated 5 out of 5 stars

The whole staff are really helpful

The whole staff are really helpful, promptly on spot treating us clients very nicely kindly. Information we've needed so far we've got accurately.
Thanks to them.

22 April 2025
Unprompted review
Leaders  - Bishops Stortford logo

Reply from Leaders - Bishops Stortford

Dear Alexa

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

“I was very satisfied with the Liam 🙌🙌

“I was very satisfied with the collaboration with my real estate agent. He showed professionalism, promptness, and kindness throughout the entire rental process. He helped me step by step, explaining each stage without ever getting annoyed, even when I had many questions or uncertainties. He was always available and attentive to my needs. I highly recommend his services!”

15 April 2025
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Lucian

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Liam a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Excellent from start to finish

Dealt with Liam throughout and was always courteous and incredibly helpful. The process has been straightforward and I loved the additional touch of the moving box - very thoughtful! Thankyou!

17 April 2025
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Katie

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Liam a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

mandy

Tom was great very helpful help each step of the way I could trust him 100%

12 April 2025
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Mandy

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Tom a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Helpful staff, good communication throughout the process.

11 April 2025
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Tom

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Highly recommend Leaders

Highly recommend Leaders - Bishops Stortford as a letting agent. Tom was very informative about the whole process of becoming a landlord, answering all our questions as well as informing us of all the things we hadn't even thought of yet. Leaders is an excellent choice as a letting agent whether you want to manage your property yourself or use their managing services.

10 April 2025
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear M C 4

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Tom and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

An exceptional woman professional

An exceptional woman professional, kind, and truly inspiring. A joy to work with and a valuable presence in any team. Highly recommended! Thank you Giorgia 🫶🏽

11 February 2025
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Tertulia

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Giorgia a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Very good service and hospitality

Very good service and hospitality

4 April 2025
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Anson

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

All members of staff in the Bishop’s…

All members of staff in the Bishop’s Stortford branch have been very helpful and very informative regarding the property I am renting and helping me with my online portal and application.

31 March 2025
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Rob

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

When it comes to looking for a house…

When it comes to looking for a house and making the transition to another it is usually a bit stressful, from the moment we contacted the guys at leaders they were kind and were attentive to resolve our doubts, scheduling the visit to the house was quick and easy, especially Georgia was spectacular her attention and the way she carried out and explained the process to us, they were concerned that every detail was covered, without the legal process being so complicated, now we are moving to our new home, thank you Georgia.

26 March 2025
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Liza

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Georgia a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Liam has been a huge help in being able…

Liam has been a huge help in being able to find and rent a new property that we were looking for and helped us through all all the stages. Thank you.

11 March 2025
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Andrew

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Liam a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Very professional

I’ve had Debbie as my Property Manager for nearly 6 years and I’ve found her very professional, approachable and on the ball with all issues I needed addressing. The checking in to checking out process has been very smooth. The office staff are friendly and approachable. Would recommend Leaders to anyone.

12 February 2025
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Julie-Ann

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Debbie a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Georgia and the team in bishops…

Georgia and the team in bishops Stortford were so helpful in making our move as stress free as possible and were always happy to answer any questions we had, can’t thank them enough!

26 February 2025
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Daisy

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Georgia and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Professional, reassuring and caring

It’s so important for me to find the right tenants as I am letting rooms out in my own home. Tom and Liam have been endlessly patient, understanding and reassuring. They are both professional and have a good sense of humour. Leaders have matched me with many lodgers over the past 7 years and I will continue to use their services.

2 February 2025
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Caroline
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

Very poor

I am still waiting for my deposit to be returned 3 weeks after my tenancy ended, and I have sent around 12 emails. I was informed on Friday 2nd August, after submitting my bank details, that it would be '5 working days'. On Wednesday 7th August, I again had to submit bank details. I was informed it would be '3 to 5 working days'. In the electronic age, where bank transfers take only a matter of hours to go through the system, the length of time I have been made to wait is a disgrace!

9 August 2024
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear David,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Rated 5 out of 5 stars

Professional and friendly service

Tom totally understood (and was endlessly patient with) my need to find the right tenant for my household. He was very professional and friendly and I could not have asked for a better service from him and the other staff at Leaders - George, Georgia and Debbie. I will definitely use them again (I had stopped for a while!) and would not hesitate to recommend them to friends.

30 May 2024
Unprompted review
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Reply from Leaders - Bishops Stortford

Good Afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
We are pleased to hear that the team in Bishops Stortford provided you a service to be proud of.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Above and Beyond

We have been using Leaders to rent out our property for a few years and we have received nothing but exceptional service and support in that time. Debbie recently has proven to be the most proactive and resilient person I know, she has gone above and beyond to assist us and help resolve a delicate situation of which we are now through. Thank you so much for all your dedicated over the last few months, it is truly appreciated.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent advice and help with refurbishing rental property

Debbie and her team have helped us with our rental property for years and kept us up to date with how best to let it. We are very pleased with her help and recommendations for a recent refurbishment and installation of a new heating system as ours was outdated and inefficient. I am sure it will keep us in excellent letting potential going forward as well as retaining our current tenants.

19 February 2024
Unprompted review
Rated 1 out of 5 stars

Awful

Awful
If you are not earning 39k in a year but a bit less than that, so unfortunately your place is on the street and you are not worth to get a roof over your head.
Useles company!

13 July 2023
Unprompted review
Leaders  - Bishops Stortford logo

Reply from Leaders - Bishops Stortford

Dear Liena,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

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