Macy has been helpful with answering questions and following up our emails
Company replied
Location
Switch location9-13 The Façade Devonshire Road, SE23 3HA Forest Hill, GB
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See what reviewers are saying
⭐⭐⭐⭐⭐ I am really happy with the service from the lettings team. Selwyn, Sharon and Macy have all been fantastic — friendly, professional, responsive and always helpful. Communication has been excell... See more
Aleyna was very helpful and attentive, not pushy at all just showed me the property and helped me with all my questions, I also got a pre call and text from Selwyn thanks very much to you both
Macy was incredibly communicative. She promptly responded to emails. Good work!
Company replied
Company details
About Leaders - Forest Hill
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
9-13 The Façade Devonshire Road, SE23 3HA, Forest Hill, United Kingdom
4.9
Excellent
329 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very positive experience
I had a really positive experience with this letting agency and would highly recommend them.
Selwyn was especially helpful. His communication made everything feel smooth and stress-free.
Overall, the service was professional, responsive, and well-organised. I would definitely use this agency again in the future.
8 April 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Ildiko Tothova
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Super helpful and fast
Selwyn was really helpful, answered all my questions swiftly and worked hard to find me something that meets my needs. 10/10 recommend
7 April 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Jason Law
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I had a very positive experience…
I had a very positive experience communicating with Selwyn.
Selwyn was professional, responsive, and very helpful throughout the process. Selwyn was clear in communication, approachable, and made the short-term rental search feel much more straightforward and manageable.
Selwyn took the time to understand our requirements carefully, including our preferred dates, budget, location, and apartment criteria, and was attentive in discussing suitable options. Selwyn professional and friendly manner made a strong impression, and came across as reliable and well-organised.
Overall, Selwyn was a pleasure to deal with, and I would gladly recommend her to anyone looking for assistance with short-term rentals.
7 April 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Irma Minchuk, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Selwyn. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Seamless and professional
I had a fantastic experience working with Selwyn, Aleyna and Lillie. From the initial viewing to putting in an offer, everything was handled smoothly and efficiently. They were incredibly helpful in getting my offer accepted on the same day, which made the whole process feel seamless and stress-free. I really appreciated their advice on practical details like setting up Wi-Fi and getting everything up and running, which went above and beyond what I expected. Selwyn, Aleyna and Lily were professional, responsive, and genuinely supportive throughout—I'd highly recommend them to anyone looking for a reliable and proactive estate agent.
1 April 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Will, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Driven and Competent, Selwyn
Selwyn is very accommodating. Our queries with the property is well explained and arrangement of the viewing is promptly sorted.
1 April 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Bernadette Ruaro
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Selwyn and his Team are excellent
Selwyn and his Team are excellent! :-)
31 March 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Anthony James
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Helpful estate agent
I was really privileged to have Selwyn Pacheco's help and expertise in getting my flat on to the rental market. He has been most assiduous and professional throughout process. Would highly recommend him.
25 March 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Customer
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Selwyn Pacheco
Selwyn Pacheco
I had been in contact with Selwyn about the upcoming changes in renters rights which I hadn’t much experience about, he was very helpful with providing me information and detailed packages you offer that would help me as a landlord
23 March 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Joe Leishman
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I have received quick responses from Selwyn Pacheco
I have received quick responses from Leaders and I am very happy to be connected with such a great team. Selwyn Pacheco has been my POC and she has been responsive and helpful.
24 March 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Samaksh Gupta
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Lucy has been great to deal with
Lucy has been great to deal with, very communicative and helpful!
23 March 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Sam
We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great service by Selwyn all around
Great service by Selwyn all around . Great company.
14 March 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Dimitris
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Selwyn Pacheco at Leaders Forest Hill…
Selwyn Pacheco at Leaders Forest Hill is best Estate Agent for my properties over 15 years. Recommended to all Landlords.
11 March 2026
Unprompted review
Very helpful and communicative
I would definitely recommend Leaders. I had a positive experience with Macy who was very prompt and communicative, which was really helpful.
9 March 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Lizzie
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Lovely experience
Lovely experience! James is delight to speak to and very fast with responses.
7 March 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Claire Matthews
We greatly appreciate your 5-star review and the time you took to share your experience with James. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
The company is really supportive and…
The company is really supportive and helpful and they communicate really well and very nice and James, Lucy and Lillie.
7 March 2026
Unprompted review
James was really helpful
James was really helpful, providing excellent services and unwavering support.
Thank you james
7 March 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Chinedu Obiefule
We greatly appreciate your 5-star review and the time you took to share your experience with James. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Friendly
Friendly, great communication & super informative! Lucy and Lillie from the team have both been great who I’ve dealt with so far
28 February 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Andy Horton We greatly appreciate your 5-star review and the time you took to share your experience with Lillie and Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Lucy was amazing with helping us…
Lucy was amazing with helping us finding a place to rent, her communication was quick and always very reliable!
10 February 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Lucy Fraser-Allen
We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
You’re in safe hands
It’s been a process to say the least in finding a house for 5 of us (students) that’s affordable, yet agent Lucy Kennedy has helped us throughout efficiently, responding to all questions almost instantly, and now we’ve put a holding deposit on a house. Couldn’t have done it without her!
28 February 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Tom, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Lucy. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Lucy was amazing!
Lucy was amazing!! Ive never rented before so didnt know where to start but lucy was super helpful and made it really easy :)
28 February 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Natasha We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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