Macy has been helpful with answering questions and following up our emails
Company replied
Location
Switch location9-13 The Façade Devonshire Road, SE23 3HA Forest Hill, GB
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See what reviewers are saying
⭐⭐⭐⭐⭐ I am really happy with the service from the lettings team. Selwyn, Sharon and Macy have all been fantastic — friendly, professional, responsive and always helpful. Communication has been excell... See more
Aleyna was very helpful and attentive, not pushy at all just showed me the property and helped me with all my questions, I also got a pre call and text from Selwyn thanks very much to you both
Macy was incredibly communicative. She promptly responded to emails. Good work!
Company replied
Company details
About Leaders - Forest Hill
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
9-13 The Façade Devonshire Road, SE23 3HA, Forest Hill, United Kingdom
4.9
Excellent
329 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Macy was really kind and helpful!
Macy was great, she was very knowledgable about the property and very attentive. She answered all our questions confidently and was great in showing us round. Would definitely recommend Leaders and Macy for anyone looking to rent or buy.
9 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Phillipa Chads We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
My customer service with Selwyn
My customer service with Selwyn was impeccable. He’s treated me with such respect and kindness - personnel like such are the people that encourage a high standard and provide the service needed.
9 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Ard_ivoke We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Selwyn was very responsive and helpful…
Selwyn was very responsive and helpful getting us a viewing. We would recommend using Leaders.
9 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Joss We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Positive First Impression
I recently made an enquiry about a property listed by this agency, and my initial interaction with Selwyn has been positive. He reached out quickly after my application and communicated in a professional and timely manner. I haven’t completed any tenancy or rental process with them yet, but the responsiveness so far has left a good first impression
9 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Owoahene Kobby We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5 stars for the team
Prior to viewing and during the viewing the two staff had being absolutely fantastic and kind. They were supportive. Keep doing it. Great team from Lilie and Macy
9 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Indika Rodrego We greatly appreciate your 5-star review and the time you took to share your experience with Lillie and Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I had a great experience renting…
I had a great experience renting through this agency, thanks to Selwyn’s excellent service. He was professional, friendly, and quick to respond from start to finish. His supportive and approachable manner made the entire process easy and positive.
8 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Victoria A We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Macy was amazing to deal with
Macy was amazing to deal with. Extremely responsive and attentive. The best!
1 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Po We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Smooth process letting
Sewlyn was approachable, quick to reply and efficiently dealt with my queries
Great service. Smooth and quick process when I let the property.
8 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Jo-Anne We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
They have some great places and Selwyn…
They have some great places and Selwyn has been really helpful in my property search thus far!
8 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Sarah Salmean We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Selwyn Simply the Best
Selwyn was exceptionally helpful and had an extensive knowledge of the rental market. He was attentive, polite and professional throughout my dealings with him, making the whole process stressless.
8 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Evadne Bygrave We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Macy was absolutely superb
Macy was absolutely superb. She answered all my questions, and made certain that I knew all that was needed as regards the apartment and my viewing.
6 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Omodu Morgan We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
About property enquiry
Selywn was very helpful, he was so kind and explain very well about property
7 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Avinash Naidu We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Selwyn was very responsive and helpful
Selwyn was very responsive and helpful, his communication was professional and informative. Would recommend.
7 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Sharon We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I’ve had a great journey with Leaders…
I’ve had a great journey with Leaders so far, Selwyn has been thorough, communicative, informative and very helpful throughout the process.
5 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Caitlin Naledi Davy We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Best staff of leaders agency Selwyn pacheco and lucy’s
The Leaders Agency has been great! The staff were very nice, friendly, and respectful specially ( Selwyn pacheco and Lucy's ) This is my first time renting a property from them, and I’m really happy with the experience I hope everything goes smoothly and nice I definitely recommend leaders agency to everyone who is trying to rent a property they will not you disappoint!
5 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Shabir Khan We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn and Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Good experience.
Good experience.
Receive the response immediately after I enquired about the property.
5 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Salmon Babu, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
I’ve been a landlord for many years and…
I’ve been a landlord for many years and have experienced both the good and the bad when it comes to management agents, the council, and estate agencies. Finding a trustworthy and reputable agent is essential—not only for securing reliable tenants but also for ensuring a smooth remortgaging process. After extensive research and a detailed evaluation, I chose Leaders Forest Hill branch, and I’m glad I did.
Selwyn and James have been exceptionally approachable, easy to work with, and consistently professional. Their communication, reliability, and overall service have been outstanding. Everything has run smoothly so far, giving me full confidence in their management.
I look forward to continuing our relationship for many years to come and highly recommend Leaders Forest Hill, Selwyn and James, to any landlord seeking dependable, high-quality service ⭐️⭐️⭐️ ⭐️⭐️
17 November 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Hilal Paksoy We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn and James. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
My experience with them has been brief…
My experience with them has been brief so far, but has left a good impression. I contacted them for a viewing and got a speedy response. Lillie reached out to me quickly, and property manger Selwyn even messaged on his day off to ensure I was booked in.
3 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Roseline Fiatuse We greatly appreciate your 5-star review and the time you took to share your experience with Lillie and Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Selwyn and his team are outstanding
Selwyn and his team are outstanding. Their advice and apparatus are really high quality.
I have three flats in SE london which I manage myself and Leaders have a 100% record with providing me with quality tenants, which every landlord knows is the key to successful tenancy.
1 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Felix Glenn We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Renting with Leaders
We have been with Leaders for more than 2 years now and we are renting under different agency before. All I can say is that we are very happy we are handled by kind and professional agents. Their services are prompt and they respond in a timely manner for any issues and inquiries. The maintenance checks and visit are regularly done to help maintain safety of the property. I am looking forward to stay with them longer in the future.
11 November 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear P.c, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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