Macy has been helpful with answering questions and following up our emails
Company replied
Location
Switch location9-13 The Façade Devonshire Road, SE23 3HA Forest Hill, GB
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See what reviewers are saying
⭐⭐⭐⭐⭐ I am really happy with the service from the lettings team. Selwyn, Sharon and Macy have all been fantastic — friendly, professional, responsive and always helpful. Communication has been excell... See more
Aleyna was very helpful and attentive, not pushy at all just showed me the property and helped me with all my questions, I also got a pre call and text from Selwyn thanks very much to you both
Macy was incredibly communicative. She promptly responded to emails. Good work!
Company replied
Company details
About Leaders - Forest Hill
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
9-13 The Façade Devonshire Road, SE23 3HA, Forest Hill, United Kingdom
4.9
Excellent
329 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Excellent response time
Excellent response time. Polite and professional. Many thanks Macy Abbott!
17 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Chad Emanaus We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Selwyn and lily were so efficient in…
Selwyn and lily were so efficient in finding me the perfect match to my property needs!
Selwyn even worked out of hours to help me secure somewhere.
Friendly and organised from enquiry to signing on the dotted line!
Couldn’t recommend enough
16 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Bradley Walsh We greatly appreciate your 5-star review and the time you took to share your experience with Lily and Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Been dealing with Leaders for years
Been dealing with Leaders for years. Excellent company. Recent readings with Lauren Nield have been exemplary. Efficient and excellent service from Lauren and Selwyn P. Would highly recommend. Not the cheapest but excellent service.
16 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Phil, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Great service
Lucy has been amazing and patient both in the viewing and with a barrage of follow up questions. Definitely recommend.
13 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Richard Evans We greatly appreciate your 5-star review and the time you took to share your experience with Lucy . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Thanks to Macy for pushing things…
Thanks to Macy for pushing things moving forward. This is my second time using leaders service so hope this time works out too.
12 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Ciel Peng We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Lillie was a lovely over the phone and…
Lillie was a lovely over the phone and Lucy was so helpful
over the phone - made the viewing process easy!!
10 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Fiyin Koledoye We greatly appreciate your 5-star review and the time you took to share your experience with Lucy and Lillie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Friendly and professional
Lillie and the team(Macy and Lucy) were very responsive. Lillie was v helpful during the the viewing and information given during the viewing was great.
10 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Es, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
The agent was honest and professional…
My agent from Leader Marcy was honest and professional in explaining and clearlity, like i got all information I needed during my view
22 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Mr Bosco Nyombi We greatly appreciate your 5-star review and the time you took to share your experience with Marcy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I’ve had a wonderful experience…
I’ve had a wonderful experience applying for my next home to rent. I want to thank Selwyn from the letting agency, for being very helpful and professional making this whole process easier and stress free.
29 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Maya Stoilova We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
great first experience
my partner and I have just started our new house search and we received a quick and timely response from Selwyn, who has also been very accommodating and friendly! looking forward to continuing our search with and working with him. highly recommend :)
18 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Claudia, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Selwyn. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Selwyn
Selwyn, Macy and Tatianna have been fantastic as property managers. They go above and beyond their call duty when something is needed that is not within the usual operating process especially when assisting overseas landlords.
16 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Peter, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
I have spoken to agent Selwyn & Lillie
I have spoken to agent Selwyn & Lillie, they were so accommodating, professional, and helpful. They are very responsive.
18 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Stella Geonzon We greatly appreciate your 5-star review and the time you took to share your experience with Lillie and Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Macy
Macy, Lucy and Lillie were fabulous at renting my property. Couldn’t wish for a better team, James has built something great!
12 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Nina, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Macy
Macy was really helpful during my search even though I didn’t go with that flat she was very kind and accommodating and answered all my questions
10 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Gabi We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Polite and friendly agent
Polite and friendly agent (Macy Abbott)
Informative to the point and also offered other options when the first option was no longer available, this shows great customer relation and willingness to help
11 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Tcg Sinestro We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I’ve had an amazing service from…Selwyn
I’ve had an amazing service from Selwyn, he is professional, responsive, and truly helpful throughout my property search. Viewings were arranged quickly, communication was smooth, and he made the whole process stress-free. Highly recommended!
10 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Maria Paola Garcia We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Renting
I had a fantastic experience with Selwyn! He was very helpful when giving advices about renting, very direct and professional! Guiding us through the process of renting.
Chini
10 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Cheenie Fabroa We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
A little gem
Sharon was articulate and very helpful.The problem required some tact and persuasive actions and was solved by this young lady it seems with ease.An asset in any organisation.
10 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Roger Limpenny We greatly appreciate your 5-star review and the time you took to share your experience with Sharon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Thanks Macy
I got connected to Leaders through Rightmove and got in touch with Macy. She was really helpful, listened to what I was looking for, and spontaneously booked me in for a viewing. Thanks for your help, Macy!
10 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Rubab Talpur We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Customer Support
Macy was warm, helpful and professional, providing clear communication throughout our rental property enquiry.
10 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Brendan Kiernan, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Macy. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
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