Leaders - Loughborough Reviews 

193
TrustScore 4.5 out of 5

4.7

24-26 Church Gate, LE11 1UD Loughborough, GB


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Rated 5 out of 5 stars

Leaders at Loughborough have always been an excellent company to work with. My property manager Ellen Burton at Loughborough has always done a great job. Always happy, cheerful and gets on with whate... See more

Company replied

Rated 5 out of 5 stars

It's a pleasure writing this review, singing the praises for Leaders as letting & managing agents, & of course companies are only as good as the people within them. I have been using Leaders ser... See more

Company replied

Rated 5 out of 5 stars

I have been a tenant through Leaders Loughborough for over 2 years, I have found them always to be helpful and friendly no matter what the circumstances. My property manager Jade Dolman always goes t... See more

Rated 5 out of 5 stars

Landlord here For many years now Jade Dolman has been looking after my properties. She does this in the most professional manner, with care to details and actions things quickly She is friendly a... See more

Company replied


Company details

  1. Estate Agent
  2. Property Investment
  3. Property valuer
  4. Property Rental Agency
  5. Property Surveyor

About Leaders - Loughborough

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 24-26 Church Gate, LE11 1UD, Loughborough, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

193 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(193)

2,288 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Leading the way!

Superb promotional video and top quality marketing photography helped ensure that two viewing requests were made the same day that our house went on the market! Harry was outstanding with communication and his professional approach.

12 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent personal service

I have to say that it has been a pleasure working with Charlotte Roberts at Leaders Loughborough. Her responses to any queries I raise have been prompt and very thorough. Her help over my properties has been exemplary. Keep it up.

11 August 2023
Unprompted review
Rated 5 out of 5 stars

Jade

Leaders were really kind and on the hall with my recent move. Really quick to respond and so friendly

7 August 2023
Unprompted review
Rated 5 out of 5 stars

Couldn’t fault

I had the pleasure of Jade Brasiewicz as my property manager, and I cannot speak highly enough about their helpfulness, pleasant demeanor, and quick issue resolution.

My time as a tenant, Jade Brasiewicz has always been approachable and eager to assist with any concerns or questions I had. Their friendly and welcoming attitude made the renting experience smooth and enjoyable.

Overall, I would highly recommend Jade Brasiewicz to anyone in need of reliable and supportive property management services.

24 July 2023
Unprompted review
Rated 5 out of 5 stars

Leaders Company is very helpful on us

Leaders Company is very helpful on us. Hassle free transactions on finding a property. Since we’ve moved into one of the properties they always stay active with regards to our queries . Charlotte Roberts, our property manager is very proactive and helpful in terms of the problems we’re dealing since its still a fresh new start for us to be here in UK. Keep up the good work!

10 October 2022
Unprompted review
Rated 5 out of 5 stars

Have been dealing with Charlotte…

Have been dealing with Charlotte Roberts my property manager for a good few months . She is very helpful and has been great to work with . She does a great job and I'm glad she's my property manager 5stars

24 July 2023
Unprompted review
Rated 5 out of 5 stars

Jade is a great property manager

Jade is a well-organised and professional property manager, she's been brilliant in chasing any maintenance needs, and ensuring both landlord and tenants are well served - would highly recommend

20 July 2023
Unprompted review
Rated 5 out of 5 stars

Jade 5 stars!!

Jade has always been professional, informative and had my back when I needed it! Super service!

17 July 2023
Unprompted review
Rated 5 out of 5 stars

The “A” team at Leaders Loughborough

The team at Leaders Loughborough were incredible nothing was too much trouble in helping sell my property Harry in Sales fabulous, Darcy in admin/branch lovely and polite and helpful, Yvonne our move handler outstanding I would without a doubt recommend Leaders Loughborough

3 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent!

We have had an excellent experience with Leaders Loughborough. Jade Brasiewicz has been our property manager and has been excellent from start to finish. Emails and phone calls are responded to promptly and any issues resolved almost immediately.

30 June 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely fed up of this company

Absolutely fed up of this company. So many times I have contacted them on the date a property goes up for rent and they get back to me with a date to view. Then they end up cancelling it ON THE DAY of the viewing saying it has already been let agreed. Another thing is they told me to wait two weeks for an online video tour even though I was really interested in the property. Turns out that’s just been let agreed. So other people don’t have to wait? Just a nightmare. Don’t want to ever have to deal with these scum in the future. Pathetic lot should be ashamed of themselves.

16 June 2023
Unprompted review
Leaders  - Loughborough logo

Reply from Leaders - Loughborough

Dear Aidey,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Jade Brasiewicz​

Jade Brasiewicz​, is my Property Manager and she is always super helpful, quick to reply and handles any matters that need actioning swiftly! Thank you!

13 March 2023
Unprompted review
Leaders  - Loughborough logo

Reply from Leaders - Loughborough

Dear Charlie

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Jade

Jade has been a brilliant property manager for us. She has been so helpful throughout every need we have.

10 March 2023
Unprompted review
Leaders  - Loughborough logo

Reply from Leaders - Loughborough

Dear Rachel

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 1 out of 5 stars

Awful - do not use

We experienced the most horrific customer service throughout dealing with you. It never at any point felt like anyone wanted to help us and the person who valued our house generally having an attitude and pricing it based on nothing more than what the last house sold for. Not interested at all in details of our house - if you didn’t want the sale don’t offer to value. We then had our offer accepted but the house price was reduced without even a message or call to let us know with context. When contacting they said were in the right to do what they what essentially. We were also scared in to inferring we wouldn’t be able to afford the house saying we needed full financial background checks above the standard. This wasn’t the case after a call. When collecting our keys we couldn’t actually reach anyone at the branch so had to turn up on a whim. I would NEVER choose to work with Leaders again and will be ensuring to share this with everyone and anyone selling or buying.

3 March 2023
Unprompted review
Leaders  - Loughborough logo

Reply from Leaders - Loughborough

Dear Danielle Allford,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Rated 5 out of 5 stars

Charlotte at Loughborough Leaders is…

Charlotte at Loughborough Leaders is friendly, polite, easy to liaise with and very competent.
Keep up the good work!

23 February 2023
Unprompted review
Leaders  - Loughborough logo

Reply from Leaders - Loughborough

Dear Mr Patrick

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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