Leaders at Loughborough have always been an excellent company to work with. My property manager Ellen Burton at Loughborough has always done a great job. Always happy, cheerful and gets on with whate... See more
Company replied
24-26 Church Gate, LE11 1UD Loughborough, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Leaders at Loughborough have always been an excellent company to work with. My property manager Ellen Burton at Loughborough has always done a great job. Always happy, cheerful and gets on with whate... See more
Company replied
It's a pleasure writing this review, singing the praises for Leaders as letting & managing agents, & of course companies are only as good as the people within them. I have been using Leaders ser... See more
Company replied
I have been a tenant through Leaders Loughborough for over 2 years, I have found them always to be helpful and friendly no matter what the circumstances. My property manager Jade Dolman always goes t... See more
Landlord here For many years now Jade Dolman has been looking after my properties. She does this in the most professional manner, with care to details and actions things quickly She is friendly a... See more
Company replied
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

24-26 Church Gate, LE11 1UD, Loughborough, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very glad to have Jade as our property manager. She is very attentive and always replies promptly. She has never let us down. We have happily settled in our new house through her care

Reply from Leaders - Loughborough
Charlotte was a massive help!
When asked to find out some info for me she got straight on it and kept me well informed throughout the whole process and my question was answered quickly.

Reply from Leaders - Loughborough
Super proficient, in contact with me all the time, verry helpfull

Reply from Leaders - Loughborough
Jade is a super efficient, friendly and hardworking lady. We are very pleased with the service we receive from her. Emails and calls are always returned swiftly and effectively. Jade will go the extra mile in her work.

Reply from Leaders - Loughborough
Jade is brilliant at managing both of my properties. Very professional and always finds great solutions to any issues that arise.

Reply from Leaders - Loughborough
Our property manager Jade provides exceptional service. Emails are answered promptly and telephone calls always returned if necessary without having to chase up. We feel she goes the extra mile and is a credit to herself and to Leaders.

Reply from Leaders - Loughborough
After my previous tenants left the property in a bit of a state, Mary and Charlotte have been complete superstars!
I’ve had constant updates, Charlotte was involved in the beginning and Mary took over the latter stages of getting workmen organised and ensuring my new tenants and myself were happy that the property was fixed. I am really happy with the service.

Reply from Leaders - Loughborough
AVOID##AVOID##AVOID
Simply do not just them,what seems to be a classic Leaders move is to mislead you into signing up to the no deposit scheme without explaining how it works, If you are able to pay the security deposit upfront please do so.when you sign up to the no deposit scheme you will not receive any off it back at the end off the tenancy!!!!!

Reply from Leaders - Loughborough
Leaders were absolutely fantastic! Every response was quick and the team, especially Tori, were very helpful, polite and informative. Everything with our viewing, application and move in went smoothly and quickly.
Would highly recommend using Leaders and especially Tori! :)

Reply from Leaders - Loughborough
Omg, all thanks to Mary and Tori , I love them both . We just moved to our beautiful home and we love it . It was all possible with the help of Mary and Tori . Thanks to leaders .

Reply from Leaders - Loughborough
Great communication, friendly staff and easy move. Would recommend!

Reply from Leaders - Loughborough
Great communication from Anna regarding any questions I have regarding my property. She’s always dead helpful and professional which has restored my faith in agents after having bad experiences with others so thank you

Reply from Leaders - Loughborough
Always get good service at Leaders. The Property Management Team are always so friendly. I’ve dealt with Anna a handful of times now and can’t fault her service. Friendly, helpful, professional. What more could you ask for

Reply from Leaders - Loughborough
Great experience renting with Leaders. Anna has resolved quite a few of my queries whilst being a tenant and she’s always been professional and friendly. Thank you!

Reply from Leaders - Loughborough
Leaders are a pleasure to rent through. Whilst you can observe that they always promote the best interests of their landlords; somewhat surprisingly, a balance seems to have been struck in that as a tenant you feel well looked after aswell.
Staff appear to deal with support issues with a sense of urgency: Anna and Lara have been especially prompt at managing our maintenance requests so many to thanks to them and all the team, it's appreciated

Reply from Leaders - Loughborough
As a Property Manager of a number of my properties, Jade Brasiewicz, is efficient, friendly, courteous and extremely professional. She provides prompt service to tenants and landlords acting as a dedicated information channel to ensure that any and all issues are resolved in a timely manner. She is a pleasure to work with and is highly recommended ...

Reply from Leaders - Loughborough
Jade has been very helpful and efficient with property maintenance & management issues.

Reply from Leaders - Loughborough
I would like to share my fantastic experience with Jade, the property manager at Leaders. She is very professional and personable. I always get quick responds from her with all my queries.
House moving is always stressful,as I moved to new place to take up my new Job , thankfully I got Jade as my property manager and she made my life easier and I would highly recommend Leaders.
Thank you Jade and team.

Reply from Leaders - Loughborough
Jade at the Loughborough branch is great! She is very professional and polite and is happy to help whenever possible.

Reply from Leaders - Loughborough
Excellent service from Jade Brasiewicz in the Lettings Department at the Loughborough branch relating to the sale of our property in the town and the closing of this account. All the administrative items were handled quickly and accurately. The communication with myself was regular, concise and informative. Thanks again, Jade!

Reply from Leaders - Loughborough
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.