Lease4Less Reviews 

1,247
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, highly knowledgeable, and quick to respond to any inquiries throughout the leasing process. People consistently note that the team goes the extra mile to secure the best vehicle deals and ensure a completely smooth process from the initial contact to final delivery. However, some people mentioned frustrating issues with delivery delays and a noticeable lack of proactive updates from the team. Some reviewers also noted ongoing difficulties in obtaining timely responses when chasing customer support for essential information regarding their vehicle's status.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful, knowledgeable, and... See more

Service

People report positive experiences with service, highlighting that team members are efficient, helpful, and... See more

Customer service

Consumers find customer service to be positive, highlighting prompt, efficient, and friendly support from... See more

Response time

Customers report extremely positive experiences with response times, noting prompt and efficient... See more

Delivery service

Clients share satisfaction with the delivery service, noting that vehicles arrive on time and smoothly.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from Matthew Cornes who found me a brilliant deal on a new Audi Q6 etron. Lease 4 Less were miles more competitive than Audi direct and they were true to their word re delivery dates... See more

Rated 5 out of 5 stars

Great service. Had been let down by other lease companies but these we amazing. I dealt with James who was brilliant, very open and honest about the whole thing, and made the whole experience posit... See more

Rated 5 out of 5 stars

We’ve been working with James Rushton for about five years now and honestly wouldn’t go anywhere else! He’s sourced four vehicles for us so far — both business and personal — and we’ll be ordering... See more

Rated 5 out of 5 stars

Matthew Cornes has been really helpful from the start — super quick to reply, always clear with information, and has made everything easy and stress-free. He’s kept me updated throughout and got every... See more


Company details

  1. Car rental service

Written by the company

Lease4Less is a specialist vehicle leasing broker with access to many funders, and our aim is to secure the highest discounts on vehicles, and select the most appropriate funder to suit your requirements. This is based on price, quality of service, availability of credit, your preferences and your ultimate satisfaction.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(1,247)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with Matthew…

Had a great experience with Matthew Cornes - clear advice and quick to secure a really good deal on my behalf. Looking forward to the car arriving in a few weeks time - thanks for your help and would thoroughly recommend.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I had a great experience with Matthew Cornes in organising my new car. This is the first time I am leasing a car and he was very swift at answering any queries I had and was very helpful. It made the whole process super easy for me and I would reccomend Mathew to anyone looking to lease a car.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

James Ruston made the whole leasing…

James Ruston made the whole leasing process simple and stress-free from start to finish. He was professional, responsive, and kept me informed every step of the way. I’m really pleased with my new car and couldn’t be happier with the service I received. Thanks again, James—I wouldn’t hesitate to recommend Lease4Less to anyone looking to lease a new car!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience as always

I continue to use lease4less as the customer experience is amazing. I have dealt with James Rushton now for many years as I find him to be very professional, very knowledgeable and listens to what the customers needs are and suggest the most suitable vehicles. I will continue to use lease4less and James as they make the whole experience effortless

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer experience

I have had several leased cars through Lease4Less and wouldn’t go anywhere else. James Ruston and the rest of the team go above and beyond to make sure the whole experience is easy and stress free from end to end. Couldn’t recommend them highly enough. Tks

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling customer service.

Absolutely appalling customer service.

We accepted our lease quotation before the end-of-quarter deadline and even emailed David to ask whether completing the finance application later that day would affect the agreed monthly payment. That email was ignored, along with several other emails sent to David chasing for an update.

It then took 7 days to receive a response from him, only to be told that the agreed monthly payment had increased because the finance application had been completed after office hours.

I escalated the matter to the sales manager, who acknowledged that the sales process had not been handled correctly, yet still refused to honour the original quotation.

I work in sales myself, and this is simply not how you treat customers. Poor communication, no accountability, and ultimately the customer is left paying for the company's mistakes.

Lease4Less have lost two customers through the way this has been handled. We won't be using them again and certainly wouldn't recommend them.

8 July 2026
Unprompted review
Lease4Less logo

Reply from Lease4Less

Thank you for taking the time to leave your feedback. We are sorry that you are unhappy with the outcome and appreciate the opportunity to provide some clarification.

While the quotation was accepted before the end of the quarter, the finance proposal was not submitted to us until approximately 8:00pm on the final day of the quarter. As our office closes at 5:00pm, we were unable to review and process the application before the quarter-end deadline.

Following quarter end, the finance provider carried out a rate review and withdrew the previous pricing structure. As the proposal had not been processed and submitted to the funder before the deadline, we were unable to secure the original monthly rental. We then had to wait for the new quarter's pricing to be released, at which point the funder's rates had increased.

We acknowledge that communication during the process could have been better and apologise for any frustration this caused. However, the change in monthly rental was a result of the finance provider's revised pricing, rather than a change made by Lease4Less, and unfortunately it was not something we were able to override or amend.

Despite this, we worked to obtain the most competitive alternative pricing available and offered a revised quotation at a significantly reduced commission level in an effort to minimise the increase in monthly cost. Unfortunately, this option was declined.

We appreciate that this was not the outcome you were hoping for. However, we do not accept that customers have been asked to pay more as a result of any deliberate action or mistake on our part. Once the funder's pricing changed, the original rates were no longer available.

We are sorry that we have lost your business and thank you for your feedback, which we will use to improve our service going forward.

Rated 5 out of 5 stars

Great service

Great service, fast communication for and very supportive. Car arrived as agreed and everything went smoothly. Thank you James and Liam 👍🏻.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Matthew Cornes was a pleasure to work…

Matthew Cornes was a pleasure to work with in securing my deal. Very friendly and efficient service. Always made the time and would always keep you up to date. Even working longer to ensure he was getting me the best deal. Highly recommend Lease4Less and especially the Service provided by Matthew. Will recommend to my family/friends.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Great deal on the vehicle

Great deal on the vehicle, very responsive, clear communication from Matthew Cornes along the way.
Looking forward to vehicle delivery 👍🏼

12 May 2026
Unprompted review
Rated 1 out of 5 stars

I need to share this with others so…

I need to share this with others so they can be warned about dealing with Lease 4 Less. It's a shame as the first year I use them I didn't have a problem but I think the company have seen some changes. So I communicated with Jeff Kenny who had been great over the phone and I thought everything was fine. Of course they are trying to get the sale! Lots of correspondence was actually via emails, for which thankfully I have all the details of. Occasionally we spoke over the phone. An agreed delivery date was given in May and I advised Jeff that I had arranged for my existing car to be picked up on the 10th of June. He even advised me by email that the dealer was pressing for a delivery date! Then there was a gap of 1 day and the delivery of the 12th of June that was suggested by him. This worked for me. So he was well aware of the timeframe that was needed. I emailed him again around the first or second of June and asked for the registration plate to register and change the insurance from my old car to my new one. The registration was given by the 3rd of June. At no point was I advised that there was a delay with the delivery. I then contacted them again via email on the 10th of June to advise them that my car had been picked up and I was looking forward to receiving my car on the 12th of June. It was only there that I received an email advised me that the car was not being delivered till the 16th of June. No apology just a standard response email saying we are happy to advise you at your car Is due to be delivered on the 16th of June! As I work weekends as I am a professional, I am now looking at losing over £800 worth of business and also damage to my reputation. I have logged an official complaint with Lease 4 Less and also the finance company. All I got from Lease 4 Less is that they're having problem contacting the dealer. Thankfully all of the correspondence is in writing.

I will be taking this matter to the various governing bodies if the matter is not resolved and compensation provided for the loss of earnings and the stress this has caused.

Anyone has the right to do this by the way. You should also contact the lease supervisor and advise them of of your complaint with the service that you were provided with high Lease 4 Less. After all I work together in order to get these cars sold and for them to earn money from you.

It's totally unacceptable to not keep the customer In the loop when dealing with Specific dates and ultimately letting Customers down. Especially when facing financial loss and damage to one's reputation.

It seems to me that once the lease company have the signed contract and the broker has your money, there doesn't seem to be any duty of care.

I totally would NOT recommend and I hope people will come to the review section before considering leasing a car through them.

12 June 2026
Unprompted review
Lease4Less logo

Reply from Lease4Less

Thank you for your review. We are genuinely sorry that your experience did not meet your expectations.

Having now completed our formal investigation and issued our final response, we would like to provide some context to your comments.

We fully acknowledge that we should have communicated the change to your anticipated delivery date sooner and we have apologised for this directly. We understand the frustration and inconvenience this caused, particularly given that you had made arrangements for the return of your previous vehicle based on the delivery information available at the time.

However, it is important to clarify that Lease4Less acts as a leasing broker and does not control vehicle production, allocation, logistics or delivery schedules. Delivery dates are provided by supplying dealers and manufacturers and, unfortunately, can be subject to change. Whilst we work hard to keep customers informed, we are reliant on the information provided by our supply partners.

We have carefully considered the concerns raised regarding loss of earnings and business opportunities. Whilst we appreciate the impact you believe the delay had on your plans, our Terms and Conditions, which form part of the agreement, make clear that we cannot accept liability for indirect or consequential losses arising from delivery delays, including loss of income or business revenue.
That said, we recognised that our communication fell short of the standard we expect of ourselves. As a result, and despite not accepting liability for the losses claimed, we offered a goodwill payment of £200 towards the cost of alternative transport in recognition of the inconvenience caused.

We are disappointed that you feel unable to recommend our services, particularly as you mention having had a positive experience with us previously. Customer service remains extremely important to us, and we have taken your feedback on board to help improve our communication processes going forward.

We wish you well with your new vehicle and thank you for taking the time to provide your feedback.

Rated 5 out of 5 stars

Excellent company

We have been using Lease4Less now for over 10 years. Laura is a pleasure to deal with. Very efficient and helpful and very keen prices for leasing.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

No need to look elsewhere ...

I have liaised with Laura Whyte for many years and never been disappointed. Two cars already this year and one to be finalised imminently! Always happy to hear from us and offer excellent alternatives. There is no need to look elsewhere for our fleet car needs.

13 May 2026
Unprompted review

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