Lease Car  Reviews 

6,719
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 708 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, informative, and professional, guiding them smoothly through the process. Many highlight the excellent service, noting its efficiency and ease from initial inquiry to vehicle delivery. Reviewers particularly appreciate the quick responses and the overall stress-free experience provided by the team. However, some customers also noted issues with delivery delays and being left without a car. These instances included cars not being delivered as scheduled or taking longer than initially promised, sometimes due to incorrect stock information.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Customer service

People report positive experiences with customer service, consistently highlighting the helpfulness,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting the ease and stress-free... See more

User experience

Users describe positive interactions with the user experience, often highlighting how easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy communication - prompt replies to questions. Collection of current car and delivery of new vehicle arranged on the same day, which was very helpful. Car delivered with petrol on empty! I t... See more

Rated 5 out of 5 stars

From the first contact their agent,Jim Dean, was personable and helpful. He was honest about delivery lead-ins on some models. He explained options clearly and helped me secure a great deal for a Hyu... See more

Rated 5 out of 5 stars

First time leasing and it's been a pleasure dealing with lease car, particularly Jonathon who has walked me through from the start, every part explained clearly including costs etc. Now taken delivery... See more

Rated 5 out of 5 stars

This is the third time I have leased a car through this company. On this occasion Ed Rose was my go to operator. He kept me fully informed of the progress of my application and if I had a query he... See more


Company details

  1. #3 of 25 best companies in Car rental company
  2. #4 of 36 best companies in Car rental service
  3. #4 of 36 best companies in Leasing service

Written by the company

LeaseCar is one of the oldest, most trusted online car leasing companies in the UK, Established in 1998, we have been supplying vehicles for 27 years. We feel that we know what is important to our customers, priding ourselves on the service we offer. As an organisation we have the ability to pre-compare deals, selecting the best available, so that you don’t have to waste time shopping around.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(6,719)

695 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is my 3rd vehicle via Lease Car

This is my 3rd vehicle via Central Contracts/Lease Car. The car has arrived and is perfect for both budget and requirements. The whole process went smoothly and the car was delivered on exactly the day they said it would be.

6 July 2026
Rated 5 out of 5 stars

Great service

Richard at Central Contracts was fantastic in finding me a deal for the particular make and model that I wanted.
He talked me through each step of the process in language I could understand.

6 July 2026
Rated 5 out of 5 stars

Lease Car can be recommended

I found Jonathon at Lease Car to be very helpful. There were a couple of small queries with the finance company but he sorted them out very quickly and kept me informed through the whole procedure . I am happy to recommend Lease Car.

29 June 2026
Rated 3 out of 5 stars

Good service overall, but confirm delivery details earlier

UPDATE 10/07/26:

It's a shame my constructive feedback seems to have fallen on unreceptive ears. All I'm suggesting is they should confirm the delivery address sooner.

To future business lease customers reading this: if you want the car delivered to your home, not your company registered office address, be sure to volunteer this information at the start of the process, as the website doesn't ask for it, and in my experience anyway, neither did the salesperson.

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Leased a car through my limited company. Overall, it was a good experience. The website is slick, the price was excellent, the ordering process was straightforward, and the car was ready on time. I'm really pleased with the car.

The only issue was the delivery process, and I think it's something they could improve quite easily.

Everything was done through their website, and I simply filled in the information requested. I was asked for my company details, including the registered address, but at no point during the order was I asked for a delivery address. I then received updates showing a "delivery to dealer" date, but they didn't say which dealer, so I assumed they were still sourcing the vehicle and that I'd be asked where I wanted it delivered once everything was ready.

Instead, just a few days before delivery, I was asked for the delivery address. I gave my home address and was initially told it had been accepted. About 10 minutes later I was informed there would be a £270 delivery charge because the deal had been arranged based on my company registered address in central London (I live in West Sussex).

From my perspective, this was an avoidable misunderstanding. Lots of limited companies use accountants' or virtual office addresses, and many people work from home, so I'd have expected the delivery address to be confirmed much earlier in the process rather than assumed.

What disappointed me most wasn't the charge itself, but how it was handled. I felt the responsibility was placed entirely on me, when it seemed clear that the process had contributed to the misunderstanding. Had that been acknowledged, I'd probably have felt differently about the situation. Instead, I chose to make the 168-mile round trip to collect the car myself because I no longer felt confident the delivery would go smoothly.

It's a shame because everything else was excellent. I'd happily recommend the company, but I'd strongly suggest they ask customers to confirm the intended delivery address at the start of the order. It would avoid situations like this and make an otherwise great experience even better.

1 July 2026
Lease Car  logo

Reply from Lease Car

Thank you for taking the opportunity to post a review. In actual fact this situation occurs in a vanishingly small number of contracts. We are arranging literally hundreds of deliveries most weeks. There are very strict rules in place concerning delivery addresses which are largely due to fraud prevention measures instituted by finance companies.

We have tried on multiple occasions to contact you by both telephone and email without success, if you will be kind enough to return our calls our Sales and Marketing Director will be delighted to discuss this with you.

Rated 3 out of 5 stars

Great Company, Great service

The service from Lease Car was very good, their staff were very helpful in arranging model of car that I wanted. I do think they were let down by their finance company who were very demanding on information before approval. The fact that I was already a customer with the vehicle I returned from leasing seemed to make no difference, so much so that I lost the vehicle I wanted to lease and had to go for an alternative.

23 June 2026
Rated 5 out of 5 stars

Highly recommended

Smooth process , was kept upto date by the automated system. Sales guy Richard was very helpful .
Great choice of vehicles

1 July 2026
Rated 5 out of 5 stars

New Lease car

I spoke to Ben at Lease car who was very polite, courteous and really helped with my enquiry on leasing my next car, highly recommend Lease Car

15 May 2026
Rated 5 out of 5 stars

This is the third time I have leased a…

This is the third time I have leased a car through this company.
On this occasion Ed Rose was my go to operator. He kept me fully informed of the progress of my application and if I had a query he was able to resolve it quickly.
To be honest the application went so smoothly there was little cause to contact anyone.

25 June 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service from Ben at lease car. Quick and fast service. Car was delivered when expected. Ben explained the full process of leasing as it was our first time. Very supportive, quick and easy.

24 June 2026
Rated 5 out of 5 stars

Good prompt service and would recommend

Good prompt service. Quick replies to any questions and very helpful. Staff were very knowledgeable about the cars, and all information was clearly and quickly communicated. Would recommend this company to anyone looking to lease a car.

26 June 2026
Rated 5 out of 5 stars

Stephen Turner

Hi When I first made contact with Stephen he guided me through each stage,and made it all simple to understand.which was great for me thank you

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent first-time leasing experience – Nicola made it effortless!

I recently leased my first car through leaseacar.uk and the whole process was incredibly smooth. From start to finish, everything was straightforward, and I had my new vehicle delivered in under two weeks.
A huge shout-out goes to Nicola Wilby, who was friendly, helpful, and genuinely made the experience a pleasure. She answered all my questions promptly and guided me through everything with great care. As someone new to leasing, this level of personal service really stood out and put me at ease.
I chose leaseacar.uk because of their competitive pricing and strong customer reviews – and they absolutely lived up to the hype. The customer service was outstanding. I wouldn’t hesitate to use them again in the future and would happily recommend them to anyone looking to lease.
Thank you, Nicola and the team!

25 June 2026
Rated 5 out of 5 stars

I have used lease car uk to get my…

I have used lease car uk to get my first lease car. Stephen B. was really helpful throughout my Mazda 3 MX26KUU
order and always responded when I needed an update. There were some delays during the process but you would expect that with a new car and the waiting time wasn’t too bad overall, Steve remained professional and supportive through the process. Delivery went smoothly and I’m really happy with the car. Thanks again for all your help! I will definitely use this service for my next car as well :)

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

Outstanding Customer Service, very thorough and transparent through every step. Richard K was brilliant. I would definitely be using again in the future. First conversation to delivery of the car in 3 weeks!!

22 June 2026

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