Lease Car  Reviews 

6,720
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 708 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, informative, and professional, guiding them smoothly through the process. Many highlight the excellent service, noting its efficiency and ease from initial inquiry to vehicle delivery. Reviewers particularly appreciate the quick responses and the overall stress-free experience provided by the team. However, some customers also noted issues with delivery delays and being left without a car. These instances included cars not being delivered as scheduled or taking longer than initially promised, sometimes due to incorrect stock information.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Customer service

People report positive experiences with customer service, consistently highlighting the helpfulness,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting the ease and stress-free... See more

User experience

Users describe positive interactions with the user experience, often highlighting how easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy communication - prompt replies to questions. Collection of current car and delivery of new vehicle arranged on the same day, which was very helpful. Car delivered with petrol on empty! I t... See more

Rated 5 out of 5 stars

From the first contact their agent,Jim Dean, was personable and helpful. He was honest about delivery lead-ins on some models. He explained options clearly and helped me secure a great deal for a Hyu... See more

Rated 5 out of 5 stars

First time leasing and it's been a pleasure dealing with lease car, particularly Jonathon who has walked me through from the start, every part explained clearly including costs etc. Now taken delivery... See more

Rated 5 out of 5 stars

This is the third time I have leased a car through this company. On this occasion Ed Rose was my go to operator. He kept me fully informed of the progress of my application and if I had a query he... See more


Company details

  1. #3 of 25 best companies in Car rental company
  2. #4 of 36 best companies in Car rental service
  3. #4 of 36 best companies in Leasing service

Written by the company

LeaseCar is one of the oldest, most trusted online car leasing companies in the UK, Established in 1998, we have been supplying vehicles for 27 years. We feel that we know what is important to our customers, priding ourselves on the service we offer. As an organisation we have the ability to pre-compare deals, selecting the best available, so that you don’t have to waste time shopping around.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(6,720)

695 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and communication

I had a very positive experience dealing with this company. The communication was excellent and prompt with Ed Rose who went out of his way to present a range of different deals to me, based on the requirements and budget range I gave him. After care has been great too. Will use again in the future.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Easy and efficent to work with

I needed two cars sorting asap and had a very specific breif. Lance helped me out and within 24 hours he had identified exactly what I wanted and in budget. Great to work with and amazingly helpful

3 April 2026
Unprompted review
Rated 5 out of 5 stars

The salesman Ed who dealt with me was excellent!…

The salesman Ed who dealt with me has been excellent in sorting the car and deal I was looking for, his knowledge of the industry is very broad, he was very up to date with all the best deals and the type of vehicles I was looking for, I would have no hesitation in recommending Ed and Lease Car. Jb

1 February 2026
Unprompted review
Rated 5 out of 5 stars

I have been using Lease Car for a lot…

I have been using Lease Car for a lot of years now and one of the main reasons is the service they give me. This is all down to Ed Rose who handles all my dealings, queries etc... Ed also is very quick at responding to any questions i raise, hence why the 5 stars.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

A brilliant experience and service

A brilliant experience and service, Ed listened to exactly what I was looking for and gave me a range of options and the freedom to choose whichever worked best for me.
He kept me in the loop with arrival date and proactively sorted all he could to make it an stress-free process. After sales was great too a checked I was happy with the car and supported with servicing contact too. 5 star service!

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Ed Rose is very helpful

I have been coming back to Lease Car year after year, specifically to deal with Ed Rose. He has always gone above and beyond to find me the best deal for me - and always very patient with my many questions! Thanks so much as always.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Lease Car - Great Service

We have had a business relationship with Lease Car for a number of years and have sourced numerous vehicles with them.
Our Account Manager Ed Rose is always on hand to assist with our needs and he has exceptional fleet industry knowledge. Great Company and staff.
We would certainly recommend their services.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve worked with Leasecar and Lance for…

I’ve worked with Leasecar and Lance for a number of years and have always received outstanding service. Lance, as Sales Team Leader, is extremely knowledgeable and consistently goes the extra mile to make the process smooth and straightforward. The level of professionalism and reliability over the years is exactly why I continue to work with Leasecar. Highly recommended.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

I’ve worked with Ed for around 14…

I’ve worked with Ed for around 14 years, and throughout that time he has consistently delivered an excellent level of service. He responds to queries promptly and efficiently, and makes the entire car leasing process straightforward and hassle-free.

His support allows me to focus on my own work with confidence, knowing everything is being handled professionally. I wouldn’t hesitate to recommend him.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I have leased 3 cars from Lease Car…

I have leased 3 cars from Lease Car over the past 8 years for myself and my wife. In each instance the experience has been exceptional from, before sale, competitive pricing, after sales support and problem solving.
I have been looked after by Ed Rose in each instance and he has been excellent. A real asset to your business

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service provided

We have always received excellent service from the point of quotation to the delivery of vehicles. Ed Rose is extremely helpful and always available to assist with any queries and always comes back to you with information.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service and competitive prices.

I cannot recommend Lance Hawthorne and his team highly enough. After years of using other car lease companies, I have finally found a company and it's staff that ticks all the boxes and now I wouldn't go anywhere else. The whole process was made so easy and Lance was extremely knowledgeable and professional and identified a vehicle for myself that exceeded my expectations and was within budget.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

The reason we choose Lease Car

This is the forth or fifth time we have had a vehicle through Lease Car. The process is easy and Lance gives us all the information required to make a decision

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Richard was great from start to finish

Richard was great from start to finish. The process was smooth, made sure all my questions were answered, and I was happy before proceeding. Even after having the car delivered, Richard is still helping answer any queries going forward :)

23 April 2026

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