Lease Car Direct Reviews 

195
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpfulness of the staff, who are often described as professional and proactive. Many people highlight the outstanding customer service, noting prompt communication and a stress-free process from start to finish. The user experience is frequently described as seamless and efficient, with many appreciating the smooth and quick delivery of their vehicles. Reviewers often mention that the company goes above and beyond to secure great deals and ensure timely delivery, even when other companies couldn't. This dedication results in a highly recommended service, making the leasing process easy and enjoyable for many, with clear explanations and no hidden surprises.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, professional, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing high satisfaction and... See more

User experience

Customers consistently note positive experiences with user experience, describing it as fantastic,... See more

Delivery service

Clients share positive opinions on delivery service, often highlighting the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shout out to harj for getting my merc to me asap after being let down by another company…..always kept me informed and helped me when I struggled to fill a few things Defo worth leasing with leaseca... See more

Rated 5 out of 5 stars

Had a great experience from start to finish - Atul was always available for any questions I had and kept me updated throughout. Even received a call from Harj tonight to confirm the car was delivered... See more

Rated 5 out of 5 stars

I recently leased a car through Lease Car Direct, and I couldn’t be happier with the service. Harj was fantastic throughout, professional, proactive and genuinely went above and beyond to get eve... See more

Rated 5 out of 5 stars

This was our first time of leasing a car. The experience has been easy due to the excellent customer service from Harj. His availability to contact by phone, messages and email was excellent and... See more


Company details

  1. Leasing service

Written by the company

Our aim is to provide our customers with the best offers on the latest car models, enabling you to own a new car for less. The process of order to delivery is quick, easy and hassle-free.


Contact info

4.9

Excellent

TrustScore 5 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(195)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

1st time leasing with leasecardirect…

1st time leasing with leasecardirect after years with another company and have to say the service was excellent…Harj is excellent, always messaging to keep me updated would defo recommend them and hope to have more business with them in the future

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

My third car now from Lease Car Driect and the service is excellent and they always make sure I get a good deal on the car. Can’t recommend the team enough.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Dealing with Harj and the team was…

Dealing with Harj and the team was possibly the simplest most hassle free experience I have ever had when leasing a vehicle. Harj made sure everything went super smooth and stress free. Would highly recommend lease car direct to anyone looking for easy and great deals on brand new vehicles.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Smooth, hassle-free leasing experience

I’ve just taken delivery of an Audi A5 Estate Edition One through LeaseCarDirect, and I couldn’t be happier with both the car and the service. The vehicle itself is fantastic value for money – stylish, practical, and a real pleasure to drive. I’m really looking forward to enjoying it over the lease term.

This is actually my second lease with LeaseCarDirect. I already have a car through them for my wife, and the experience was good enough that I came back for my own this time – which says a lot.

The process was smooth from start to finish, with Harj and Atul being especially helpful. They were very quick to respond via text, email, and even social media, and kept me updated at every stage. Communication was clear, friendly, and professional throughout.

Overall, a great experience once again. I’d happily recommend LeaseCarDirect and will definitely consider them again in the future.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

From beginning to end

From beginning to end, my experience with Harj and the team was fantastic. We were pleasantly surprised when our 75 reg VW Tiguan R-Line arrived a month early. We couldn't be more thrilled and will definitely come back for our next car!

24 December 2025
Unprompted review
Rated 5 out of 5 stars

This was our first time of leasing a…

This was our first time of leasing a car.
The experience has been easy due to the excellent customer service from Harj.
His availability to contact by phone, messages and email was excellent and if he did not have an answer immediately it was with you very soon. No hanging around and no chasing!
The delivery was great and went exactly as planned and we are now enjoying our new car.

Thank you Harj 🤩

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Atul dealt with my enquiry regarding…

Atul dealt with my enquiry regarding the A3 black edition I was impressed throughout the whole process by his professionalism and kindness. From the start to the finish he’s been amazing I can’t put it into words. The after sales experience has also been great, Atul is someone who definitely focuses on value which i can see and highly appreciate it.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Top notch customer service

From first contact to delivery of my new lease vehicle this company was outstanding, quick informative communication, never a worry that all wasn't going to plan, fully recommend Lease car direct.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

First time leasing a car

First time leasing a car. Harj gave great advice and was able to get me a great deal. Really smooth process and Harj was extremely responsive and helpful for any questions I had. Would definitely reccomend!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Had a great experience from start to finish - Atul was always available for any questions I had and kept me updated throughout. Even received a call from Harj tonight to confirm the car was delivered successfully. Will make sure to send on some pictures! Thankyou all again - a first class experience and would highly recommended.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Top customer service

From start to finish, the communication from Lease Car Direct was outstanding — far better than any other leasing company I’ve dealt with. Everything was handled smoothly and efficiently, with complete transparency throughout. No hidden fees, no surprises, just honest and straightforward service.

Their admin fees are also very reasonable compared to many of the bigger companies, which made the whole process feel even more worthwhile. Overall, the experience was slick, clear, and genuinely stress-free. Highly recommended.

13 November 2025
Rated 5 out of 5 stars

The best car leasing experts I’ve ever…

The best car leasing experts I’ve ever used.
Excellent selection of vehicles and fantastic service. Harj was a pleasure to deal with from start to finish, the process was seamless.

The wife loves her new car!

Thanks to the Lease Car Direct team!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

What an amazing service

What an amazing service, I don’t know much about cars and so always worry when speaking to car lease companies and have to sign up to lease agreements - Harj was a breath of fresh air, there was no hard sell, but instead he informed me about the whole process and the car itself - the pros and cons etc. Few businesses like this around, where service and getting me the best (and most cost effective) car for my needs was the priority and not just making a sale. Thank you for the genuine advice - the service from start to finish was amazing - my car is a joy to drive, I love the colour, all the extras and the price!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Nothing is too much for these guys

When everyone else said 6 months for delivery - Harj delivered in less than 2. Not only that but answered every question we had on the way!

Would recommend them to anyone looking to secure a dream car. Our fleet will be looked after by Harj from now on!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Honestly a great experience start to finish…

Honestly a great experience start to finish with Harj and the team. To our surprise, our 75 reg VW Tiguan R-Line was delivered a month ahead of schedule and we couldn’t be happier. Will defo be returning for our next car!

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Harj was really helpful when leasing our car. He helped my daughter choose which one she wanted. He was giving excellent customer service and you can ask anything to Harj. He will give a fast and accurate answer. I would recommend anyone to go to lease car direct as the deals are also very good.

14 November 2025
Unprompted review

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