The person I contact at Citroen (Lucy) is absolutely fantastic. But, I have driven the car 60 miles and it is back at a main dealership having suffered fuel pump failure. I also cannot log on to my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When i first considered buying this car i was very unsure. The staff were unbelievably kind and welcoming, i felt safe in their hands and supported throughout. They explained everything perfectly, i'm... See more
Company replied
Was not a good start in the beginning, wrong name on documents, wrong car reg, couldn't login on website portal. Looks like I've found someone I can contact if I need help next time Leigha.
Company replied
Recently completed a 2 year lease on a high end new Mercedes with maintenance included. Great car. Great deal. Great service. No complaints. Maintenance was always booked at main dealer and was... See more
Company replied
3.5
Average
328 reviews
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Reply from Leasys UK
Hello,
Thanks for the kind words — we're glad you had a good experience! If you ever need anything, feel free to reach out to our team at operations.uk@leasys.com.
All the best,
Leasys UK
Lee Griffiths was so very helpful the…
Lee Griffiths from Select was so very helpful the process was very smooth will no issues.
Happy with the service received
22 August 2025
Unprompted review
Reply from Leasys UK
Hello Jane,
Thank you for your review. We're really pleased to hear that your experience was smooth and that our team was able to support you effectively throughout the process.
If you ever need any assistance in the future, please feel free to contact our team at operations.uk@leasys.com. We're always happy to help.
All the best,
Leasys UK
Very nice people to talk to.
Very nice people to talk to.
Easy to use and very helpful!
15 August 2025
Unprompted review
Reply from Leasys UK
Hello Steven,
Thank you for your positive feedback — we’re really glad to hear that your experience with our service was smooth and supportive. It’s great to know our team was able to assist you effectively.
If you ever need help in the future, please don’t hesitate to contact our team at operations.uk@leasys.com — we’re always happy to assist.
All the best,
Leasys UK
I am happy with the car apart from it…
I am happy with the car apart from it was advertised with all the specs and the car delivered was an older model with missing cameras, I was offered some money back in compensation and never received it
25 August 2025
Unprompted review
Reply from Leasys UK
Hello Harry,
Thanks for your feedback. A member of our team has reached out to you with an update to address your concerns.
Thank you for your patience, and we look forward to assisting you.
Leasys UK
The worst service I’ve ever…
The worst service I’ve ever experienced. Avoid at all cost.
24 August 2025
Unprompted review
Reply from Leasys UK
Hello Jay,
Thank you for your feedback. We’re sorry for your frustration.
If you would like our team to revisit your case, please email us at operations.uk@leasys.com and we’ll be happy to look into it further.
Thank you again for your patience and cooperation.
Leasys UK
Reply from Leasys UK
Hello,
Thank you for taking the time to leave a review. We're really pleased to hear that your experience was a positive one — it's always great to know when our service meets expectations.
If you ever need any support in the future, please don’t hesitate to get in touch with our team at operations.uk@leasys.com.
All the best,
Leasys UK
Reply from Leasys UK
Hello Sam,
Thank you for your comment, and we're sorry to hear that you still haven't received your vehicle.
To help us investigate this further, please email our team at operations.uk@leasys.com with the following details:
- The name of your broker or retailer
- The name or company under which your application was submitted
Once we have this information, our team will be able to look into the matter more thoroughly and assist you accordingly.
All the best,
Leasys UK
What,s Not To Like
What,s Not To Like ! I like the no messing about stuff ! Do what has to be done & dusted ! Ease of contact, with various formats! Leasys are no doubt on the ball ! What,s not to like !
Seems lots of help , from the start , & right the way through the whole process!
5 July 2025
Unprompted review
Reply from Leasys UK
Hello Philip,
Thank you for your great feedback! We're really pleased to hear that you've found the process smooth and straightforward.
If you ever need anything or have any questions in the future, please feel free to contact our team at operations.uk@leasys.com—we’re always happy to help.
All the best,
Leasys UK
Great experience
Great experience. Smooth, all done online and any emailed wuestions were responded to in a timely fashion. No complaints and would use again.
21 July 2025
Reply from Leasys UK
Hello,
Thank you for your positive feedback! We're glad to hear everything went smoothly and that your questions were responded to promptly.
If you ever need any assistance in the future, please feel free to contact our team at operations.uk@leasys.com—we’re always happy to help.
All the best,
Leasys UK
Very good service.
I came to Leasys via another Broker but they have proved to be very efficient. Private Leasing is fairly new to me so I had a number of questions regarding the vehicle and the lease. All were answered helpfully and patiently. Recommend.
17 August 2025
Unprompted review
Reply from Leasys UK
Hello Keith,
Thank you for your kind feedback! We're really pleased to hear that your experience with Leasys has been smooth and that our team was able to support you effectively throughout your leasing journey.
We’re committed to making private leasing as straightforward and reassuring as possible, especially for those new to it—so it’s great to know we’ve met your expectations.
If you ever need any assistance in the future, please don’t hesitate to contact our team via operations.uk@leasys.com.
All the best,
Leasys UK
Dissatisfied Customer
Disappointed Customer.
The car had been driven 211 miles before we collected it and it was faulty with warning lights showing on day of collection.
There’s an issue with the parking sensors and cruise control system. Why was this car given to us in this condition. We had driven from Glasgow to Manchester to collect this vehicle.
8 August 2025
Unprompted review
Reply from Leasys UK
Hello Robert,
Thank you for your feedback. We are sorry to hear about the issues that you are having. To help our team to look into this further, please email us at operations.uk@leasys.com with the following details: Your name, vehicle registration number, and a summary of your issue.
Once we have this information, we’ll be able to investigate and assist you accordingly.
All the best,
Leasys UK
Our first time leasing
Our first time leasing. We have previously always bought cars using PCP, but with prices rising we decided to give leasing a go. The process could not have been any simpler. Brilliant service and brilliant prices. Quoted 4-6 weeks for delivery, but we had the car sat on our drive about 3 weeks later. Thank you
12 August 2025
Unprompted review
Reply from Leasys UK
Hello Steve,
Thank you for sharing your experience with us. We’re delighted to hear your first leasing journey was smooth and that you were pleasantly surprised by the quick delivery. It’s great to know you found our service and prices to your liking. If you need any further assistance, please do not hesitate to contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
Absolutely useless
Absolutely useless! I am guessing if you don't get a problem then you will be happy with this company. It seems like as soon as you need something from them is when you get let down. Customer service is non existant, days to respond, sometimes weeks. They have made no effort to resolve my issue at all in over 4 months without a car. They just keep charging me my monthly payment and offer nothing in return. 4 months payments, no car, they havn't contacted the manufacturer on my behalf to assist me (I mean its basically their car thats faulty and I rent it from them). They have no offer from them or the manufacturer of a temporary vehicle which is what you would get from most reputable companies. They literally just send holding emails to delay delay delay. This is their tactic, keep delaying and making you wait and not dealing with you.
Update: 21/08/2025
Received the reply to this review you can see below today from Leasys explaining somebody will be in touch. Shortly after received another email stating this is an unregulated hire agreement and they will do nothing for me. Just in case the reply made it look like they actually cared in any way!
28 March 2025
Unprompted review
Reply from Leasys UK
Hello Russel,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the difficulties you’ve faced and the impact this has had on you.
We understand how frustrating it must be to be without a vehicle for such an extended period. Please be assured that your complaint is currently being handled by our Customer Relations team, and someone will be reaching out to you directly to discuss your concerns and explore the next steps.
We appreciate your patience and remain committed to working with you toward a fair resolution.
All the best,
Leasys UK
Helpful, courteous and efficient
The Leasys team were really efficient and courteous in dealing with my queries. The customer portal has lots of helpful information and is easy to use.
11 August 2025
Reply from Leasys UK
Hello Mr. Ryder,
Thank you for sharing your positive thoughts. We’re glad you appreciated the team’s support and found our My-Leasys portal to be a valuable resource. If you require any additional assistance, please do not hesitate to contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
All the communications were efficient…
All the communications were efficient in their speed and accuracy!
Lots of information given, in order for you to make decisions!
7 August 2025
Unprompted review
Reply from Leasys UK
Hello Stuart,
Thank you for your positive feedback. We’re delighted to know you’ve had a positive experience with our services. Should you need anything further, please do not hesitate to contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
Amazing!!
When i first considered buying this car i was very unsure. The staff were unbelievably kind and welcoming, i felt safe in their hands and supported throughout. They explained everything perfectly, i'm very glad i chose this car. i highly recommend!
2 August 2025
Unprompted review
Reply from Leasys UK
Hello Aaliyah,
Thank you for your positive feedback! We're glad you're pleased with your choice. If you need any assistance, please contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
Reply from Leasys UK
Hello Christian,
Thank you for your feedback! We're thrilled to hear you had an excellent experience. If you ever need any help, please feel free to contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
They value their customers and always…
They value their customers and always answer to help with any queries you might have.
1 August 2025
Reply from Leasys UK
Hello John,
Thank you for your kind words! We're delighted to hear that you feel valued and supported. If you ever need assistance, please don't hesitate to contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
Great price and service.
31 July 2025
Reply from Leasys UK
Hello John,
Thank you for your kind words! We're delighted to hear you were pleased with the price and service. If you need any further assistance, please feel free to contact our team at operations.uk@leasys.com.
All the best,
Leasys UK
Smooth and quick lease process
Smooth and quick lease process.
Thank you
31 July 2025
Unprompted review
Reply from Leasys UK
Hello Hagar,
Thank you for your positive feedback! We're pleased to hear the lease process was smooth and quick for you. If you need any further assistance, please feel free to reach out to our team at operations.uk@leasys.com.
All the best,
Leasys UK
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