I recently changed my works mobile phone after retiring early and network provider to Lebara. The whole process from clicking the new sim package with 50 Gb of data to getting my new sim the next... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kirti B was an exceptionally patient and caring as well as a knowledgable customer service agent for Lebara. Being an old person in need of clear and concise information and Kirti B was so very, very... See more
Company replied
Really happy with Lebara! Switched over a few months ago and it’s been smooth sailing. Great value for money, the international calling rates are unbeatable, and the network coverage has been solid wh... See more
Company replied
Nitesh was very helpful and solved my data roaming issue immediately. I was able to call Lebara on WiFi from Jersey as I discovered unexpectedly that it is not covered for roaming. He added a complim... See more
Company replied
Company details
Written by the company
Lebara is a mobile network provider in the UK, ideal for the value seeking customer. The brand offers budget friendly SIM Only and pay as you go plans with data, UK, and international mins to over 40 countries. With Lebara you get total control over your spend - no contract, 30 days rolling plans. Easy sign up with no credit check and capped out of bundle spend.
Contact info
London, United Kingdom
- 0870 075 5588
- https://www.lebara.co.uk/en/help/contact-us.html
- lebara.com
4.8
Excellent
76K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lebara Mobile (UK)
Hello Wendy,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Ganesh was very very helpful !!!
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Aneta,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Chinmaya
Chinmaya, dealt with my concerns rapidly and efficiently. Thank you Chinmaya.
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Simon,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Was on Lebara chat with DARSHAN
Was on Lebara chat with DARSHAN. Fantastic support and a great help, couldn't ask for better support from Lebara thanks to Darshan. 10/10
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Dee,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Can do more for us and much better…
Can do more for us and much better offers and especially Student offers FYI and please kindly contact to discuss further.
Thanks*
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Beena,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Vaani Agarwal dealt with my query…
Vaani Agarwal dealt with my query timeously and what I was needing
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Amjad helped me around about solution .
Amjad helped me around about solution .
It nice talking with him,he polite and friendly .
Once again thanks for helping me quick .
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Thank you so much Jay Bhavsar for…
Thank you so much Jay Bhavsar for sorting out the duplicate order issue. good customer service and i hope to receive my refund soon
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Great support
Great support - connected straight away and resolved set up issues.
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Arnold was really helpful and so quick…
Arnold was really helpful and so quick at helping me can't thank him enough great service
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Great and very helpful customer service
I was been served by Komal Surve. She was very helpful, patient and active listening to solve my problem. She's simply ensure in a smooth positive experience, engaging in active listening and fully understanding the problem. She handled my issue professionally. It made feel valued customer. Thank you Kolma for your help
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
The service was kind and admirable
The service was kind and admirable, Rithesh has been patient and really helpful
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
I’m so glad Akshansh helped me out
I’m so glad Akshansh helped me out. He’s such a star
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Hard to understand customer service…
Had to understand customer service person
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Moved to Lebara and has my mobile…
Moved to Lebara and has my mobile number transferred. Although number did transfer my phone couldn't make calls. Phoned Lebara, immediate response, very helpful. I didn't realse that it took a few hours to transfer data from old supplier to Lebara. I was surprised at how speedily my call to Lebara was picked up and how professionally I was dealt with.
Excellent, highly recommended.
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Quick to get to speak to a real person
Quick to get to speak to a real person, good service, very happy
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Wanted to cancel my SIM and it was…
Wanted to cancel my SIM and it was effortless. Bipasha was excellent and sorted the cancellation, refund and email confirmation effortlessly!!
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Thanks so much Monika for helping me…
Thanks so much Monika for helping me with my request was swift and easy I appreciate you for this thanks
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Quickly answered my call and resolved…
Quickly answered my call and resolved my problem. Very satisfied with the service supplied by Kunal Daryanani.
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Abhishek was patiently listening my…
Abhishek was patiently listening my concerns.verified through system. Advised good resolving plan and helped .
IAM satisfied
11 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.