I recently changed my works mobile phone after retiring early and network provider to Lebara. The whole process from clicking the new sim package with 50 Gb of data to getting my new sim the next... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kirti B was an exceptionally patient and caring as well as a knowledgable customer service agent for Lebara. Being an old person in need of clear and concise information and Kirti B was so very, very... See more
Company replied
Really happy with Lebara! Switched over a few months ago and it’s been smooth sailing. Great value for money, the international calling rates are unbeatable, and the network coverage has been solid wh... See more
Company replied
Nitesh was very helpful and solved my data roaming issue immediately. I was able to call Lebara on WiFi from Jersey as I discovered unexpectedly that it is not covered for roaming. He added a complim... See more
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Company details
Written by the company
Lebara is a mobile network provider in the UK, ideal for the value seeking customer. The brand offers budget friendly SIM Only and pay as you go plans with data, UK, and international mins to over 40 countries. With Lebara you get total control over your spend - no contract, 30 days rolling plans. Easy sign up with no credit check and capped out of bundle spend.
Contact info
London, United Kingdom
- 0870 075 5588
- https://www.lebara.co.uk/en/help/contact-us.html
- lebara.com
4.8
Excellent
76K reviews
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Bought wrong data plan
I made a wrong order and bought the wrong data plan. Realised my mistake immediately and needed to cancel it. Couldn't find how to do it via the app so I contacted customer support who cancelled the order promptly and issued a fund reversal. Darshan, the customer service agent I chatted with was quite helpful.
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
False advertising
Signed up based on an offer which included a gift card after 180 days from sign up, unfortunately it never arrived, have since switched and won't be back due to false advertising.
1 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Joseph,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. As you left your contact details when leaving the review, a member of my team will reach out to you ASAP.
John-Paul Patten
Business Operations Director
Excellent customer service from Darshan
Excellent customer service from DARSHAN. He was polite, professional, and solved my issue very quickly. I accidentally ordered a new SIM, and he immediately cancelled it and activated my plan on my existing number. Very efficient and helpful support. Thank you!
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Ali,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
All good and fast with SIM swap within…
All good and fast with SIM swap within 5 minutes. Customer support representative Neeraj was helpful to sort this seamlessly.
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Great experience with one of customer…
Great experience with one of customer executive named Selvaraj. Very quick solution for my problem. Thank you.
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello NiravKumar,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Amisha's help was very prompt and the…
Amisha's help was very prompt and the data has really helped me to finish my work online
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
provider swap
had a query about a swap from my provider to lebara and advisor Jay bhavdar helped me to understand what to do nice guy
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Great customer support was provided by Mayur Gaikwad
Great customer support was provided by Mayur Gaikwad. He easily explained how I can convert my existing Lebara sim to an eSIM with only a few steps. Thanks a lot for all the help and support Mayur.
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Ram,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello Antonio,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Geentanjali was very helpful
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Carol,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
I recently changed my works mobile…
I recently changed my works mobile phone after retiring early and network provider to Lebara. The whole process from clicking the new sim package with 50 Gb of data to getting my new sim the next morning (very prompt) and very user friendly app. I visit Spain regularly and the switchover has been a refreshing change No Faff, Honest fair pricing and will definitely be recommending others firstly My Wife … Hopefully the tariff stays the same long term keep up the customer focused angle, it shines through. Credit where credit is due Thanks
Richard F. (Northamptonshire and Spain)
2 April 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Richard,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Over 15 years using this company.
Over 15 years using this company.
Until now, happy to continue!!
Thank you for the quality of service and competitive prices!
Best to all!
Nelson
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Nelson,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Kirti B
The representative from lebara Kirti B was extremely helpful and made the process of transferring over seamless.
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Rita,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Good effective
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Larry,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Replacement SIM
Ordered a replacement SIM and was helpful but felt like I was talking to an automated customer service when asking about purchasing a replacement phone.
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Chris,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello Nicole,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Ajinkya was a great help
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello paz,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello Victor,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Arnold was very helpfulto solved my…
Arnold was very helpfulto solved my query
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Pallavi,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Abhijit Very professional agent five…
Abhijit Very professional agent five star.thanks
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Rubina,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
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