Le Collectionist Reviews 527

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the attentive and helpful staff, highlighting their dedication to ensuring a perfect and worry-free stay. Many reviewers also commend the excellent service, which often includes dedicated concierge support for organizing various activities and addressing needs. The beautiful locations and well-selected properties contribute significantly to positive holiday experiences. However, some customers expressed dissatisfaction with certain aspects of the facilities, noting issues such as cleanliness, malfunctioning equipment, and a lack of privacy. A few reviewers also reported inconsistencies in the cleaning service and felt that the concierge service was not always up to the expected standard for a luxury provider.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the impeccable and attentive... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Location

Consumers find location to be positive, often describing it as breathtaking, beautiful, and private. Many... See more

Facilities

Clients share ambiguous opinions on facilities. Many reviewers praise the beautiful, spacious, and... See more

Holidays

Users describe positive interactions with holidays, often highlighting them as some of the best trips of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not only was the villa beautiful and well appointed, the team was incredibly hospitable, warm and thoughtful. The Italian chef made the most amazing meals which were better than any of the restaurants... See more

Rated 5 out of 5 stars

Le Collectionnist has made our stay in Mykonos a pure bliss. I am short of word to tell how much this trip was memorable for our family. The Villas are properly selected, you have a dedicated concierg... See more

Rated 5 out of 5 stars

The location is extremely beautiful and private. The house had everything we needed and more. The service always attentive to our needs. We will definitely come back in spring or summer to enjoy the... See more

Rated 5 out of 5 stars

From our first viewings of eight villas through to booking our three-week stay in Ibiza, the service was nothing short of amazing. Everything was made so easy, and the team were always on hand to answ... See more


Company details

  1. Holiday home letting agency

Written by the company

Luxury villas rentals and bespoke experiences. Discover our collection of places, homes, experiences, and destinations. It is a collection which we pick from to create a unique and authentic journey.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

527 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent Vacation in Courchevel

We were very happy with our stay. The property was above our expectations. Perfect location, comfortable and cosy interior design, well maintained. The property taker was exceptionally good at serving at every aspect; 10 out of 10! Skiing in and out was the most convenient among properties we have stayed so far. This property will be at our radar when we choose to stay at Courchevel at our next skiing vacation.

25 January 2026
Rated 3 out of 5 stars

Nice chalet, poor service!

The morning transfer to the ski lifts was never on time.
The pool temperature took a few days to get acceptable.
There were no pool towels.
The cleaning team didn’t change bath towels as they were supposed to do. They did it the next day after clients complain. The same for bath products.
The kitchen exhausting system didn’t work properly and the all chalet was full of smoke and smell when chef was cooking.
On the positive side it’s a nice chalet and well located.

4 January 2026
Rated 3 out of 5 stars

Concierge service really poor and…

Concierge service really poor, took two weeks to book a few reservations. Unresponsive for a couple of days. Wasn't able to get two restaurants that then I was able to book myself. Didn't feel like a dedicated concierge for my stay.

Cleaning service not consistent with time requested and agreed on. After complaining once, they did show up again in the afternoon towards the end of our stay.

Not the same service as I once got from them on a previous booking.

2 January 2026
Le Collectionist logo

Reply from Le Collectionist

Dear Patricia,

We are sorry to hear that your perception of the concierge and cleaning services did not meet your expectations.

Regarding the concierge service, our team did support your requests. The restaurant bookings for a group of 25 guests were made late, during an extremely busy period (New Year’s week in Courchevel). Despite these constraints, several reservations were successfully confirmed and alternative solutions were proposed. When some options did not meet your expectations, you chose to handle the remaining arrangements yourself, which we fully respect.

As for the cleaning service, an issue was reported upon arrival and addressed immediately by our teams. No further concerns were raised during the stay. On departure day, our team also remained flexible despite the check-out taking place later than the scheduled time.

We genuinely regret that your overall experience was not perceived as satisfactory and remain attentive to all feedback, which helps us continue to improve our services.

Kind regards,

Marion - Guest Relations

Rated 5 out of 5 stars

Great Support Staff, nice property

Communication from booking and concierge staff was great throughout the process. We had a minor issue with the arrival time of our group, the greeter (Marie) solved our problem for us and made the process go very smoothly. We had a lovely stay.

17 December 2025
Rated 5 out of 5 stars

Italian Christmas holiday

My experience was phenomenal. My concierge Giulia made sure every need was met and exceeded. From beginning to end the best vacation experience I have ever had. The villa was amazing only overshadowed by the amazing staff. Definitely 5 star experience ✨️.

28 December 2025
Rated 5 out of 5 stars

Beautiful location. Panoramic

The location is extremely beautiful and private. The house had everything we needed and more. The service always attentive to our needs. We will definitely come back in spring or summer to enjoy the swimming pool and outside terraces. Even with the cold weather the house was nice and warm, we used some of the beautiful fireplaces and also the bbq.
Consider there is a small piece of country road before arriving to the house. Absolutely better to arrive during the day.

15 December 2025
Rated 5 out of 5 stars

We had an amazing experience staying at…

We had an amazing experience staying at Poggio Mori, Villa Bludivigna. We were 10 couples of friends and the property was perfect to accommodate all of us and ensure a luxurious stay. We lived not just the property but also the staff. Everyone was super kind and helpful. We would go back in a chinch and would highly recommend this destination to anyone looking for a tasteful and luxurious experience.

27 October 2025
Rated 5 out of 5 stars

Perfect location walkable to beaches

Perfect location walkable to beaches, cafes and restaurants. Spacious and comfortable house even for 12 people. Large deep pool. Well equipped throughout. Very helpful support team for all kinds of bookings locally.

2 November 2025
Rated 5 out of 5 stars

An unforgettable stay in Cap Ferret!

Our experience with Le Collectionist was truly exceptional from start to finish. The villa in Cap Ferret was absolutely stunning — beautifully designed, spotless, and perfectly equipped for a relaxing stay. Everything felt effortless and thoughtfully arranged.

The concierge service was outstanding — always responsive, friendly, and proactive in helping us book restaurants, organize activities, and make the most of our time there. It really made the whole trip feel special and stress-free.

We’ve stayed in many luxury rentals before, but this was on another level. Le Collectionist delivered exactly what they promise: a seamless, curated, and memorable experience. We’ll definitely book with them again!

4 November 2025
Rated 5 out of 5 stars

Such an incredible experience!

We had the time of our lives! The villa was perfection, Le Collectionist absolutely captured our needs and found the perfect spot for our family. The experiences from truffle hunting, to wine tasting, to dinners at the villa with a private chef were truly unforgettable and magical memories we'll have forever. Thank you for helping us create the most perfect family holiday!

26 September 2025
Rated 5 out of 5 stars

Maison Dubreuil is a wine and food lovers paradise.

As a temporary home, Maison Dubreuil is exceptional and is literally surrounded by vineyards. The people who own the home and wine business and the team who operate the property exceed all service oriented, experiential and cultural expectations.
As vineyard owners and Grand Cru wine makers they invited us in to participate and observe every aspect of the harvest season.
The surrounding towns like Saint-Emilion are authentic pre Roman historic wonders but today present themselves as centers of modern food and wine excellence.
The team at Maison Dubreuil are redefining modern cuisine and hospitality in the heart of France’s most revered wine district. They anticipated our every need, were never intrusive but seemed to be present every time we needed them. They arranged endless “back stage pass” style experiences right across Bordeaux. Most importantly, they were friendly, warm, engaging and fun people.

10 October 2025
Rated 5 out of 5 stars

Beautiful Villa and gardens

Margaux was very helpful in making sure the property Bastide des Collines had all the elements we were looking for.
The concierge service was professional in arranging grocery delivery and a chef for one evening.
We would use them again!

5 October 2025
Rated 5 out of 5 stars

Villa Uma Ibiza

Hello,

We had a great time in the Ibiza. The villa was super nice and had everything we wanted. The concierge team also made everything super easy for us. Claudia and Adriana were so helpful with everything we needed. Generally 10 out of 10 experience!
Thank you for helping us create unforgettable memories.

15 September 2025
Rated 5 out of 5 stars

The Perfect Villa in Cannes

I needed an accommodation in Cannes to house a large number of guests, and found the perfect stay with Le Collectionist. They were easy to contact and communicate with; terms were clearly explained. I was set up with concierge right away, and they helped tailor the trip with suggestions on excursions, dining and other activities. The concierge team answered all of my questions without issue, met with me at the Villa, and made sure to check in on us during our stay. The Villa was beautiful! My only regret is not staying longer. I would use Le Collectionist again - highly recommend!

14 September 2025
Rated 5 out of 5 stars

Gordes Gem

Wonderful house in truly walking distance from the center of Gordes.

14 September 2025

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