We love Le French Mobile. The high fees charged by Australian telcos is unbearable for any longer trip overseas, so a different provider is necessary. Easy to order SIM cards ahead of time, quick to s... See more
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See what reviewers are saying
Fast delivery, simple and clear set-up instructions. Because instructions and communication is in English all processes were easy for . Prompt response to queries. Reasonable price for data compared t... See more
Received SIM card in the mail. Inserted card into phone following simple instructions. Sent myself a text message from Australian number (just to be sure ;). All went well. Phone is now off to avoid r... See more
Company replied
Received email Oct 14 that my two SIMS cards were shipped to my hotel in Paris, delivery 3-5 days. Hotel staff were expecting this delivery but no product arrived until Oct 25 when I was leaving... See more
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Company details
Information provided by various external sources
We provide a mobile phone service dedicated to foreigners traveling to France and in the European Union. We send your SIM card, mobile phone or mobile wifi hotspot right to your home, anywhere on the Globe.
Contact info
49-51 Quai de Dion Bouton, CS 50034 92806, Puteaux CEDEX, France
- +33174959500
- customerservice@lefrenchmobile.com
- lefrenchmobile.com
3.9
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Tip Top Merci
18 August 2022
Reply from LeFrenchMobile
Bonjour Pascal,
Merci beaucoup pour votre retour! Nous apprécions sincèrement votre message.
Cordialement,
LeFrenchMobile
I didn't received purchased sim cards.
I didn't received purchased sim cards.
Not sure this is caused by LeFrenchMobile company or by some post office - anyway end result is not satisfactory for me.
10 August 2022
Reply from LeFrenchMobile
Dear customer,
We regret to hear that you did not receive your SIM card. All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but maybe a punctual/exceptional event had caused that situation.
Our customer service is going to contact directly you to get the address you will be staying at in Europe in order to send you a new SIM card (with no extra fee of course).
Kind regards,
LeFrenchMobile
Thanks done the job
5 August 2022
Reply from LeFrenchMobile
Dear customer,
Thank you so much for your positive feedback :)
Kind regards,
LeFrenchMobile
Very Frustrating Experience
The SIM card is much harder to activate and configure than we expected from the company's description. We spent several hours at the beginning of our trip (not how we wanted to start our vacation!) including with customer service, trying to make the cell phone work. I got many messages like "SIM card not activated. One try remaining." I did not receive a phone number when promised. I never succeeded in activating the WiFi. My husband is an MIT-trained electrical engineer, yet had a great deal of difficulty. I would never recommend this product.
3 August 2022
Reply from LeFrenchMobile
Dear Annette,
We regret to hear that you encountered some difficulties to activate your SIM card. We try to improve everyday and update our processes. The message you mentioned above is actually about the PIN or PUK code for your SIM card. Do not forget to reach our Customer Service for any assistance :
- eMail: customerservice@lefrenchmobile.com
- Phone number: +33174959500
Monday to Friday: 9AM-5PM (CET)
Saturday: 11AM-3PM (CET)
Kind regards,
LeFrenchMobile
Excellent
Excellent, I had previously bought a holiday SIM card from Bouygues which didnt really work. Limited service and I had problems with my bank card, topping up wasnt easy. Le French mobile has just been soo easy compared to my Bouygese esperience. The signal is better, I am in the Pyrénées and it works perfectly.
3 August 2022
Reply from LeFrenchMobile
Hi Joanne,
Thank you so much for this 5-star review! Your satisfaction is our priority and that is why our team works to always deliver the best services.
Kind regards,
LeFrenchMobile
Tried contacting LFM by both chat and…
Tried contacting LFM by both chat and phone... no answer to either (and yes, I was in the correct time zone.) If their responsiveness is this bad to support calls/chats... and there's only a 62% chance that the sim card will work when I get to France... that's a problem!
14 July 2022
Unprompted review
Reply from LeFrenchMobile
Dear J Humbert,
We regret to hear that you did not get an answer as quickly as expected. Our customer service usually handles all requests received right away, especially for calls and live chats on the website. We really want to help you, please send us your request by email directly to :
customerservice@lefrenchmobile.com
Kind regards,
LeFrenchMobile
easy to use and the badge came quickly
11 July 2022
Reply from LeFrenchMobile
Hi Michael,
Thank you for your feedback. We want you to have the best experience with our services, that is why we work to always improve our processes.
Kind regards,
LeFrenchMobile
Thanks for your good product and…
Thanks for your good product and services 5-star ratings all the way
8 July 2022
Reply from LeFrenchMobile
Hi Tarcisius Udoh,
Thank you so much for the five-star review! Our dedicated team works to deliver you the best services wherever you are.
Kind regards,
LeFrenchMobile
Good value, low-fuss EU-wide SIM; beware of spam
I have been using Le French Mobile since 2017 because even now it is still the cheapest and least-fuss option for a Europe-wide SIM that automatically (most of the time) finds and connects to the correct mobile network every time you cross a border within the European Union.
I keep a euro balance on my account, and when needed I buy the 500 MB Europe data bundle (2 weeks' validity) for 5 euro. I make very few phone calls (and I usually use Skype for landline calls anyway), so that serves my needs perfectly. I rarely use all 500MB before the fortnight's up.
Outside the EU I buy a local SIM for the country I'm in, which is usually really cheap (e.g. in Serbia 10 euro for 100 GB for a month).
LFM customer service has VASTLY improved from the very poor service 4-5 years ago and I would rate the customer service now 4.2 stars overall, and 5 stars for ease of talking to a human who speaks good English (now the global language of cross-border communication).
I have some reservations about LFM. Numbers 1 and 4 are the biggest. Note: since getting this SIM I have not once been to France or had any connection with France other than this phone number.
1. Right when I first got the SIM and started using it I started getting spam SMS from a company called Marionnaud and I could not -- and still cannot -- block the number. So for five years I have been getting spam SMS in French of special offers on that company's products.
2. I also occasionally get other spam SMS in French, usually telling me I have a delivery and to click *this link* to get info on the delivery.
3. Sometimes I get spam phone calls from French phone numbers (country code 33).
4. Today I received a spam email in French on the new email address that I created about a year ago because my long-time email had been irrevocably compromised. I rarely get spam on this email address, and the only connection I have with France is my LFM SIM. My email address is on my LFM account.
8 July 2022
Unprompted review
Reply from LeFrenchMobile
Dear customer,
Thank you so much for taking the time to share your feedback and experience with us. It is only through feedback from our valued customers that we are able to maintain and improve upon the service that we provide. Our dedicated staff will be pleased to hear of your positive review, and especially our Customer Service. It will serve as great encouragement for them.
About "spam SMS" like the ones you mentioned about Marionnaud, it is often mentioned that you can send STOP by SMS to a 5-digit number to stop receiving them.
Please be assured that we do not share phone numbers with third parties. As numbers in 06... and 07... are almost saturated, some companies send infos/ads randomly to ranges of numbers... and these create spams unfortunately. For other "spam SMS" you mentioned, we advise you to just not respond to them, nor call back, nor click on links.
For any further help, our team is always ready to help you:
customerservice@lefrenchmobile.com
Kind regards,
LeFrenchMobile
Not good enough
I ordered a SIM plus credit on May 9. Payment cleared my bank May 13. After contacting Le French Mobile on several occasions I received my SIM on June 27.
Not good enough …
The SIM, activation and registration had step by step instructions which were easy to follow
8 July 2022
Reply from LeFrenchMobile
Dear customer,
All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but maybe a punctual/exceptional event had caused that situation. We are glad that you finally received your SIM card and we hope this situation won't happen again.
Kind regards,
LeFrenchMobile
14 days to deliver my SIM card; Establishing internet service looks difficult
My order placed on June 15th was received on June 29th - a 14 day delivery interval. I felt confused and overwhelmed by the instructions for establishing internet service with LeFrenchMobile once I reach France. I won't be able to comment on the phone, text or internet service until after reaching France on July 16th.
2 July 2022
Reply from LeFrenchMobile
Dear customer,
Thank you for your feedback. Our dedicated staff is ready to help you in case you need assistance on the activation of your services :
customerservice@lefrenchmobile.com
Kind regards,
LeFrenchMobile
Thank you great Services
30 June 2022
Reply from LeFrenchMobile
Dear customer,
Thank you for your review! We are glad you loved our services.
Kind regards,
LeFrenchMobile
great service
29 June 2022
Reply from LeFrenchMobile
Hi John,
Thank you for your feedback. Your review motivates us even more to do our best.
Kind regards,
LeFrenchMobile
New customer
I have only been a customer for a couple of weeks, but so far I am very satisfied and the helpline responsive
27 June 2022
Reply from LeFrenchMobile
Dear Mrs Kay Angeli,
Thank you so much for your positive feedback. Our dedicated staff will be pleased to hear of your positive review. It will serve as great encouragement for them.
Kind regards,
LeFrenchMobile
No SIM card delivered
Unfortunately I have never received the ordered and paid SIM card.
(though the indicated time for delivery is over)
Would be glad to be provided with some explanation from Lefrenchmobile.
26 June 2022
Reply from LeFrenchMobile
Dear Maria,
We regret to hear that you did not receive your SIM card yet. All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but maybe a punctual/exceptional event had caused that situation.
Our Customer Service is going to contact you within 24H to confirm your delivery address in order to send you a new SIM card (with no extra fee of course).
You can also reach our Customer Service team by phone:
- Tel: (+33) (0) 1 74 95 95 00
Monday to Friday : 9h00-17h00
Saturdays : 11h00-15h00
- Email: customerservice@lefrenchmobile.com
Kind regards,
LeFrenchMobile
Prompt shipping
Prompt shipping. Everything seems great. Daughter is studying in France this summer. Hopefully no issues when activated in France.
25 June 2022
Reply from LeFrenchMobile
Hi John,
Thank you for your review! We will make sure to make her experience with LeFrenchMobile as positive as it was for you for the order process and shipping.
Our team is reachable in case you have a question:
customerservice@lefrenchmobile.com
Kind regards,
LeFrenchMobile
I ordered a SIM that never came.
I have ordered 16 days ago the sim but didn’t came. I live in Costa Rica and i thought it will be here before my trip tu Europe in 2 days. EDWIN
23 June 2022
Reply from LeFrenchMobile
Hi Edwin,
We regret to hear that you did not receive your SIM card. All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but maybe a punctual/exceptional event had caused that situation.
Our Customer Service is going to contact you to get the address you will be staying at in Europe in order to send you a new SIM card (with no extra fee of course).
Kind regards,
LeFrenchMobile
Poor service
Very poor service in all parts of Paris. Sending from my homelink as yours slow an
d stops - down again. Waste of effort and money.
23 June 2022
Reply from LeFrenchMobile
Hi Andries,
Our telecom partner in France is Orange and you benefit from the same quality coverage as local users. To check if a technical incident has been identified in your area, we invite you to precise us your location in Paris by email and our Customer Service will get back to you as soon as possible :
customerservice@lefrenchmobile.com
Kind regards,
LeFrenchMobile
It took a while to get my SIM working
It took a while to get my SIM working
But once I contacted customer services they where great help and responded to my emails same day
Am happy very easy to have french mobile number when needed
Thank you
17 June 2022
Reply from LeFrenchMobile
Hi Karim,
Thank you so much for your feedback. Our dedicated staff will be pleased to hear of your positive review. It will serve as great encouragement for them.
We are glad that you loved our services.
Kind regards,
LeFrenchMobile
All good fast delivery
11 June 2022
Reply from LeFrenchMobile
Hi Martin,
Thank you for the five-star review!
We appreciate you taking the time to leave us such a fantastic rating!
Kind regards,
LeFrenchMobile
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