I loved getting my videos back it’s such a wonderful thing .. the only thing I wish is that if a tape was damaged from age or water and wasn’t able to be read I wish they would just let you know that... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My initial contact was with a live person. I was very impressed by the way she handled my call and so decided on their service. I found the communications via email was clear and provided me... See more
It is a little nerve wracking sending all memories in a box... they were great tracking and keeping me updated every step. So amazing seeing all the old movies on digital... love the memories.
I have worked for Legacybox since March and they offered us a free 20 count box so we could experience the same joy our customers do and it makes me proud of working there so much more. After losing m... See more
Company details
Written by the company
Simply the best way to preserve your past. Legacybox is the industry leader In hand-digitizing your home movies, photos & film. Trusted by 500,000 Families. Convenient & Simple. Convert your recorded media to digital!
Contact info
Chattanooga, United States
- questions@legacybox.com
- legacybox.com
4.4
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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They did a good job
They did a good job. Nice quality work will send more in as soon as I can find the rest of my VCR tapes.
31 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your kind feedback! We’re glad to hear you were happy with the quality of your digitized memories. We’ll be ready whenever you find the rest of your VHS tapes, and we look forward to helping you preserve even more of your collection. Thank you for trusting us with your memories!
All got done in a timely fashion.
30 July 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback! We’re glad to hear everything was completed in a timely manner. We appreciate your trust in us and are honored to have helped preserve your memories!
It took a while to receive the…
It took a while to receive the pre-ordered empty box to ship my VCR tapes back in, but after receiving the empty box, the rest of the service went fast.
23 July 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback! We’re glad to hear that once you received your shipping kit, the rest of the process moved quickly and smoothly.
We appreciate your patience with the initial delay and are happy we could provide a fast turnaround after your items arrived. Thank you for trusting us with your memories—we truly appreciate your support!
I was kept aware of my tapes from…
I was kept aware of my tapes from beginning to end. Great customer service
Thank you 😀
27 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your kind feedback! We’re thrilled to hear our communication and customer service made your experience a positive one. Keeping our customers informed from the moment their memories arrive until they're safely returned is something we take great pride in. Thank you for trusting us with your tapes—we truly appreciate your support!
Great customer service and fast delivery
Great customer service and fast delivery
28 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your kind feedback! We’re thrilled to hear you had a great experience with our customer service and were happy with the fast turnaround. We truly appreciate your support and your trust in us to help preserve your memories!
Great communication
Great communication. They claim super digitalization. They could’ve done better or at least offer an explanation as to why. Overall a great, highly recommended service.
22 July 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback and for your recommendation. We're glad to hear you had a positive experience with our communication and overall service.
We're sorry to hear the quality of the digitization didn't fully meet your expectations. Our process is a one-to-one transfer of the original media without enhancement or restoration, so the final quality is largely dependent on the condition of the original film or tape. That said, we'd be happy to review your order if you have any concerns about the results. Please reach out to our support team with your order number, and we'd be glad to take a closer look.
Thank you again for sharing your experience and for giving us the opportunity to preserve your memories.
Great experience
Great experience. So happy with the results. Very easy and very fast. My family has had such fun seeing films we hadn’t seen in years and some that we had never seen. Highly recommend. Don’t wait, well worth it.
20 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a great experience and that you were happy with both the quality of your digitized memories and our fast turnaround time.
It’s especially rewarding to know your family has been able to enjoy films you hadn’t seen in years—and even discover some you’d never seen before. Thank you for your recommendation and for trusting us with your memories. We look forward to helping preserve more of them in the future!
Revived. Memories
I was amazed at the quality of the video after sitting so long in the heat in my garage.Great job
17 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your kind feedback! We’re thrilled to hear you were amazed by the quality of your videos, especially after they had been stored in the heat for so many years. It’s always rewarding to help preserve memories that might otherwise have been lost. Thank you for trusting us with your irreplaceable moments!
They are super quick with shipping and…
They are super quick with shipping and getting ur product. They make it super easy for u. Highly recommend!
22 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your wonderful feedback! We’re thrilled to hear you were happy with our fast turnaround and that we made the entire process easy from start to finish. We truly appreciate your recommendation and your trust in us to help preserve your memories!
Highly recommend- very professional
Highly recommend- very professional, so easy and VERY prompt turnaround time. I took advantage of the $250 special for my 20 vhs-c tapes which was a great value and my family is so enjoying our memories from 20-30 years ago now!
15 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your wonderful feedback! We’re thrilled to hear you found the process easy, professional, and appreciated the quick turnaround time. It’s especially rewarding to know your family is enjoying memories from 20–30 years ago together. Thank you for your recommendation and for trusting us with your VHS-C tapes—we’re honored to have helped preserve those special moments!
One of my concerns was that it would…
One of my concerns was that it would take a long time to do this but from the moment I mailed my box to getting them returned was less than 2 weeks and everything has been great.
21 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your wonderful feedback! We’re thrilled to hear the turnaround time exceeded your expectations and that the entire process, from mailing your box to receiving everything back, took less than two weeks. It’s great to know everything went smoothly, and we truly appreciate your trust in us to help preserve your memories!
Excellent 1st time digitizing film
The entire process was easy and smooth, with updates provided at each step. Quick turnaround as well. Will be using their services again.
24 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your kind feedback! We’re thrilled to hear the entire process was easy and seamless from start to finish. Providing updates every step of the way is an important part of giving our customers peace of mind, so we’re glad that stood out to you. We truly appreciate your trust in us and look forward to helping preserve more of your memories in the future!
Responsive Customer Service
We ordered Legacy Box about 3 years ago and had results on a jump drive. Every time we’d try watch got “error” massages. Finally after continuous frustration called Legacy Box to see if they had our media saved to get in the cloud. They did not but offered to re-do if we paid shipping and tax. Sent us the media box, re-tagged and sent back. There was some additional charges for added media over 40 items but base charges were still comped.
After about a week completed the transfers and was able to see all our old media and photos on their cloud site. After initial frustration now have all of our years of memories to see and share with the family.
20 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for sharing your experience. We're sorry to hear about the frustration you initially experienced with your USB, but we're so glad we were able to help get your memories back into your hands.
It’s wonderful to hear the re-transfer process went smoothly and that you’re now able to enjoy and share your videos and photos through the cloud. Preserving these irreplaceable memories is what matters most to us, and we’re grateful we had the opportunity to make things right. Thank you for trusting us with your memories!
I have been trying for a week to login…
I have been trying for a week to login to my account. I forgot the password and when I choose "Forgot Password" no email is ever sent. I have contacted Support but they only respond every other day, and have not been helpful.
Support has responded to this complaint so I hope to have some positive results soon.
20 July 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback, and we're sorry to hear you've had trouble accessing your account.
We understand how frustrating it is to be unable to log in, especially when the password reset email isn't coming through. We'd like the opportunity to get this resolved for you as quickly as possible. Please reach back out to our support team with your order information and reference this review so we can investigate why the reset emails aren't being received and help restore access to your account.
We appreciate your patience and look forward to getting this resolved.
So much better than I could have imagined!
So much better than I could have imagined! The quality was so great and timing was so fast!
20 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your wonderful feedback! We’re thrilled to hear the results exceeded your expectations. It’s great to know you were happy with both the quality of your digitized memories and the fast turnaround time. We truly appreciate your trust in us and are honored to have helped preserve your memories!
Quick prompt service files easy to…
Quick prompt service files easy to access and download.
17 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your kind feedback! We’re thrilled to hear you were happy with the quick turnaround and found your files easy to access and download. We truly appreciate your trust in us and are honored to have helped preserve your memories!
Very well managed company
Very well managed company. Easy application and shipping. I asked if they could expedite the order and they did!
I’m definitely doing the rest of my library.
15 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your wonderful feedback! We’re thrilled to hear you found the process easy from start to finish and that we were able to accommodate your request to expedite your order. Knowing you’re planning to digitize the rest of your collection is the highest compliment we could receive. We truly appreciate your trust and look forward to helping preserve even more of your memories!
💯 Blown away on the Amazing staff and process at legacy Box
I’m totally amazed by Legacy box and your Customer Service.. ⭐️ ⭐️⭐️⭐️⭐️
The reason I did go with you guys and not Kodak or all these other digital companies is because you did have a Customer Service number and a couple of times I called just to understand the whole process, and your representatives that picked up were absolutely amazing 😇 all of them..
They answered all my questions…..When I was trying to understand how the process worked and what to do… I love your legacy box that you ship out to us and then how it goes back to you then it comes back to me Lol 😆
Your company is so professional. I love the booklet that you’ve created that you get on your first delivery and then the next booklet that you get once your process was complete…
I am blown away and how perfectly smooth everything went.. I was not in a hurry to get the tapes back. I wanted you guys to take all the time you need it but they came back super quick totally impressed.
💯
I am so happy I went with you guys and once again I love that you have the customer service phone number and beautiful people to answer your calls..( my opinion ) I would always keep this number available even if it’s limited hours because I think it really helps sell the whole process if people are leery about their first tape transfer..and confused at first on how to start.. the process
I wish you guys all the success in the world because you are very honest, thorough, totally engaged, and I appreciate your entire staff..
I would totally be a spokesperson for you if there’s anything you need from me. And I have about 30 more tapes to send in. I’m just trying to juggle how to get that done.
20 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your incredibly thoughtful and heartfelt review! We’re truly honored that you chose Legacybox and that our customer service team helped give you the confidence to trust us with your memories.
It means so much to hear that our representatives were able to answer your questions, that you enjoyed the experience from the welcome kit to the return of your completed order, and that the entire process exceeded your expectations. We’ll be sure to share your kind words with our team! They’ll mean the world to everyone involved.
We're especially grateful for your feedback about maintaining live phone support. We know how important it can be for first-time customers to speak with a real person, and we're so glad it made such a positive difference in your experience.
Your offer to be a spokesperson and your plans to send in even more tapes are the highest compliments we could receive. Thank you for your trust, your encouragement, and for allowing us to help preserve such meaningful memories. We can't wait to help with the rest of your collection!
The experience was easy
The experience was easy. Just pack the box and off it goes. It was wonderful to see those loved ones that had passed on video. So nice to hear their voices again. Very emotional. Thank you Legacybox.
9 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your heartfelt feedback! We’re honored to have helped make preserving your memories such an easy experience.
We know how meaningful it is to see and hear loved ones again, especially those who have passed, and we’re so grateful we could play a small part in bringing those precious moments back to you. Thank you for trusting us with your memories and for sharing your story with us.
From start to finish I was notified of…
From start to finish I was notified of all of the steps of this project. This company is amazing. The only thing I wasn’t happy with is the audio it did not come out. The Legacy box is truly amazing. My 33 year old son passed away suddenly and this means everything to me. Thank you again.
13 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for sharing something so personal with us. We are truly sorry for the loss of your son, and we're honored that you trusted us with memories that mean so much to you.
We're so glad our communication throughout the process gave you confidence every step of the way. We are, however, sorry to hear the audio did not come through as expected. We'd love the opportunity to review your order to see if there's anything we can do to help. Please reach out to our support team with your order number, and we'd be happy to take a closer look.
Thank you again for allowing us to help preserve these priceless memories. Our hearts are with you and your family.
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