Amazing! The process from order to receiving our digital product was seamless. We couldn’t be happier with the overall outcome, and we’re amazed at the quality of the videos based on age of our media.... See more
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Review summary
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Excellent experience! It’s incredible when a company exceeds expectations and LegacyBox did just that. They haven’t missed a beat. Great communication, high quality shipping materials, and delivery of... See more
The experience was great from start to finish. From the box, everything was clear from the written instructions to the communication regarding where everything was in the process. The speed at which e... See more
I have worked for Legacybox since March and they offered us a free 20 count box so we could experience the same joy our customers do and it makes me proud of working there so much more. After losing m... See more
Company details
Written by the company
Simply the best way to preserve your past. Legacybox is the industry leader In hand-digitizing your home movies, photos & film. Trusted by 500,000 Families. Convenient & Simple. Convert your recorded media to digital!
Contact info
Chattanooga, United States
- questions@legacybox.com
- legacybox.com
4.4
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Extremely disappointed
Extremely disappointed. Purchased a Groupon for $67. They claim $250 value. When went to purchase, it is same price they offer discount to everyone. Very lame!
18 July 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback, and we're sorry to hear you were disappointed.
We understand your concerns regarding the Groupon pricing. Groupon promotions are offered independently and can overlap with promotions available directly through our website. While the advertised retail value and promotional pricing may differ depending on the offer and timing, we understand how this could be confusing.
If you have any questions about your purchase or would like us to review your order, please reach out to our support team. We'd be happy to help clarify any concerns.
Start to finish a great experience
Start to finish a great experience. Everything was high quality from the box to the instructions to the final product. Excellent communication throughout the process. Will definitely be using the service again.
18 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great experience from start to finish. It’s wonderful to know you appreciated the quality of everything from the welcome kit and instructions to your final product, as well as the communication throughout the process. We truly appreciate your trust in us and look forward to helping preserve more of your memories in the future!
Huge Waste of My Time
I was extremely disappointed to find that after spending hours getting my pictures into a certain order so that they would easly play thru my frame, they came back on the drive in a complete jumble. It's as if they threw all of my pictures on the floor and and just randomly scanned them. Since each is numerically named on the drive, I have to download them to my computer, spend more hours re-organizing and re-naming them so that they will stay in that order, then upload them back to a drive. Very disappointed. All the companies can scan.
1 July 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback, and we're sorry to hear your experience didn't meet your expectations.
We understand how much time and care goes into organizing photos before sending them in, and we can appreciate how frustrating it would be if the digital file order wasn't what you expected. We'd like the opportunity to review your order to determine what may have happened.
Please reach out to our support team with your order number so we can take a closer look and see if there's anything we can do to help. We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
I was amazed at the thoughtfulness
I was amazed at the thoughtfulness. Provided the box and packing materials. Kept me apprised at each step. Will use again without hesitation.
18 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your wonderful feedback! We’re thrilled to hear you appreciated the care and thoughtfulness that went into the entire process, from the welcome kit and packing materials to the updates along the way. Knowing you’d use our service again without hesitation is the highest compliment we could receive. Thank you for trusting us with your memories!
Thank you
Thank you so much for transferring my 1960's film to digital format. I cried when I saw how much you were able to preserve. The family will treasure these memories for a very long time. You made this so easy.
17 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for sharing such a heartfelt review. We’re truly honored that you trusted us with your 1960s films, and it means the world to know we were able to help preserve memories that are so meaningful to you and your family.
Knowing those moments brought tears to your eyes is exactly why we do what we do. We’re so glad the process was easy and that these treasured memories can now be enjoyed for generations to come. Thank you for allowing us to be a part of your family's story.
Process is managed professionally and a status report at every step gives confidence.
I really like the email updates at every step of the process. It keeps the customer informed about where the material sent is at all times. This is a great source of confidence. Of course the shipping box and premade labeling is a winner too. I’m very satisfied with your company and will send more material to digitize as I find them.
17 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your wonderful feedback! We’re thrilled to hear our email updates gave you confidence throughout the process. Keeping our customers informed every step of the way is something we take great pride in, so it’s wonderful to know it made a difference.
We’re also glad you appreciated the convenience of the shipping kit and pre-labeled materials. Thank you for trusting us with your memories—we look forward to helping preserve even more of them in the future!
Problem resolved.
I have upgraded this review. Customer service did pursue the issue and resolved the problem.
16 July 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback, and we're very sorry to hear about your experience.
We understand how frustrating it would be to not receive the DVDs and CDs you ordered, especially after paying for them and following up with our support team. We'd like the opportunity to review your order and determine what happened. If your replacement media or investigation is still in progress, we'll be happy to look into the status and ensure it's resolved as quickly as possible.
We're also sorry to hear you were disappointed with the quality of your transfers. If you haven't already, please include those concerns when you contact us so we can review the original media and your completed order.
Please reach out to our support team with your order number, and we'll be happy to investigate this further and work toward a resolution.
I think it is nice to have someone that…
I think it is nice to have someone that will take the time to do the old Super 8 movies.
12 June 2026
Unprompted review
Reply from Legacybox
Thank you so much for your kind feedback! We’re honored to help preserve treasured memories from Super 8 films. It means a great deal to us to be trusted with such special pieces of family history, and we’re so glad we could help bring those moments back to life. Thank you for choosing Legacybox!
Fast, Accurate Turnaround!
Excellent transfers and quick, thorough, and well detailed digital files. Thank you!
6 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your wonderful feedback! We’re thrilled to hear you were happy with the quality of your transfers and found the digital files to be thorough and well organized. We truly appreciate your kind words and your trust in us to help preserve your memories. Thank you!
What a RIPOFF
What a RIPOFF. They "subscribe" you without being clear and charge you every month.
1 July 2026
Unprompted review
Reply from Legacybox
Thank you for sharing your experience. I sincerely apologize that the Legacybox Cloud membership came as a surprise. We try hard to mention this throughout the ordering process and send monthly reminder emails before the invoice is billed. Legacybox Cloud is a great way to save and share treasured family memories for years to come. You can cancel by logging in to My Legacybox Cloud or by reaching us at questions@legacybox.com for more help.
Communication is Phenomenal!
So far everything has been great! The communication Legacybox has demonstrated has been phenomenal!
Can't wait to get our memories!
Update: Got our memories in an extremely quick turn around! Everything was phenomenal from communication to customer service. I am definitely recommending to all my family and friends! Thank you to the team at Legacybox!
13 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your kind feedback! We’re thrilled to hear everything has been great so far and that our communication has stood out throughout the process. We’re just as excited for you to receive your memories and hope you enjoy revisiting them for years to come. Thank you for trusting us with such special moments!
Most of the order was fine except one…
Most of the order was fine except one of my 8MM tapes from 1994 never got copied to the DVD Disk. The DVD that was supposed to contain this video had repeated clips from other DVD's that were completed.
11 July 2026
Unprompted review
Reply from Legacybox
I'm sorry that you were not able to watch the 1994 footage on the DVDs that we made. We'll be happy to help with this, but that process can be a little difficult since the order was completed more than a year ago. It looks like we captured a full 2 hours of footage from both of the tapes that you mentioned, and that's all the footage that a Hi8 tape can hold. We're going to reach out to your open email conversation again with some options that will help determine what's happening here and possibly redigitize the tapes. We look forward to hearing from you.
Title shall be. ( Beyond the Veil : )
Hey there🙏, I would like to purchase. 25 copies of this Legacy hard copy book for sharing. My experience was excitement and extremely nervous due to my life was most difficult being a single mother raising three children, but Thanks to you all at Legacy Remento I can Share without shame. In Hope my Story can help someone else too ...!!!
8 May 2026
Unprompted review
Reply from Legacybox
Thank you so much for sharing such a heartfelt message. We're truly honored that you trusted us with your story, and we're so glad your experience gave you the opportunity to preserve and share it with your loved ones.
We're also excited to hear you'd like to purchase additional copies! Please reach out to our support team, and we'll be happy to help you explore options for ordering extra copies.
Thank you again for trusting us with such an important part of your life. We hope your story continues to inspire and encourage others for years to come.
Everything happened so quickly
Everything happened so quickly! Within one week you received my tapes, digitized them, and had them on cloud storage emailed to me! And the originals and USB were on their way back to me! Watching the memories I thought I would never see again has made this gal very happy! Thank you!
10 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your wonderful feedback! We’re thrilled to hear you were impressed with the quick turnaround and that you were able to start enjoying your memories so soon. There’s nothing better than helping bring back moments you thought you might never see again. We’re so happy we could be a part of that experience. Thank you for trusting us with your memories!
Horrible experience, no customer service, do not use.
1. I was supposed to have a credit for 3 extra items from a previous legacybox I didn't use. I called customer service and they said to go ahead and place the stickers on my extra items and I would be credited. Of course when I sent in the extra items, they sent me a link to pay for the extra items. I emailed them, explaining, they wrote back and said there was no credit on my account, so I ended up just paying for it, because I wanted my pictures and tapes back. ($60!)
2. I got my items back, and I had 3 tapes that they did not copy. No explanation, but I was charged for all 3.
3. Many of the photos had poor scan quality, some even had photos on top of other photos so you see 2 (1 on top of the other). Whoever did my scans was in a hurry for sure. They were not good., the quality is also not what it should be for the price.
4. I emailed explaining 1-3 above, and got a box that could not address my issue (blanket response) then I got a survey as to how satisfied I was with the 'help'. I didn't receive any help.
5. I see that there are good reviews, and maybe my experience was unique, but I would steer clear of this company 110%, as they have not only communication problems, but I felt taken advantage of, and the pictures took over 3 weeks to get back to me, with the awful scans.
7. If you are not already convinced, here is the kicker, all of my pictures were scanned backwards, meaning on the cloud thumbnails, I only see the 'blank backs', not the photo itself, so I have to click on every single picture to see which picture it is! Talk about a waste of time and money. Never again. If I could give them 0 stars I would. The quality, and service is non existent.
13 July 2026
Unprompted review
Reply from Legacybox
Thank you for taking the time to share your experience. We're very sorry to hear that your order did not meet your expectations.
Based on what you've described, we'd like the opportunity to review your order in detail. Concerns regarding previously promised item credits, charges for media that may not have been processed, scan quality, overlapping images, and photo orientation are all issues we'd want to investigate further. Our goal is always to provide an accurate transfer and a positive customer experience, and we're sorry that wasn't reflected here.
Please reach out to our support team at questions@legacybox.com with your order number and reference this review. We'll be happy to take another look at your account, review the previous communications, and determine what can be done to address your concerns. We appreciate you bringing these issues to our attention and hope you'll give us the opportunity to make things right.
Unwanted cloud service charges
Sent them a box of photos and tapes to digitize. The cost was ok and the service was a bit slow but everything was fine. They force you to sign up for a trial cloud storage option but then there is no way to cancel the subscription through their site, nor through Shopify, which they require you to sign up for and use. Their customer support is a joke. I had to delete my paypal to stop recurring payments. I don't recommend Legacybox or Shopify.
The company's response below is a lie. I recieved NO emails indicating I could cancel, and I have screenshots showing there is NO option anywhere on the site to cancel the service. Legacybox is lying in their response below. I can post a screenshot here if you'd like. Their customer support team has stopped responding to my requests to cancel and asking for a refund, despite that I provided them the invoice number showing the unauthorized charge.
9 July 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback. We’re glad to hear your photos and tapes were successfully digitized, though we’re sorry to hear you were frustrated with the cloud subscription experience.
The cloud service includes a free trial, and reminder emails are sent before the subscription renews. Customers can cancel their subscription at any time directly through the Cloud Portal, which is linked in the cloud activation email they receive. Shopify is used only to complete the initial purchase and is not where cloud subscriptions are managed.
If you're still experiencing any issues, we'd be happy to help. Please reach out to our support team at questions@legacybox.com with your order details, and we'll be glad to assist.
Legacy box is fantastic
Legacy box is fantastic! Very easy to do and they give you peace of mind during the whole process. Very good communication, and great results.
13 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your wonderful feedback! We’re thrilled to hear you found the process easy and that our communication gave you peace of mind every step of the way. It’s great to know you were happy with the results, and we truly appreciate your trust in us to help preserve your memories!
Great service overall, needs higher quality scans
Whole process was well thought out with order, speed, tags, shipping.
The hardest part was selecting the pictures from the albums.
Only improvement would be the quality/ resolution of the scans. The scan’s resolution should be higher.
6 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your thoughtful feedback! We’re thrilled to hear you found the process well organized and appreciated the ordering, tagging, shipping, and turnaround time. We know choosing which memories to send can often be the hardest part!
We also appreciate your comments about the scan resolution. Feedback like yours is valuable as we continue evaluating ways to improve our services. Thank you for sharing your experience and for trusting us with your memories.
Outstanding Service
We chose Legacy Box over other digital services based on a recommendation from family. We were not disappointed! The process was very easy to follow. Communication was good as far as time frames and when you would receive your digitalized photos. I ordered thumb drives and CDs and the CDs never came. I was also told that my memories were available on the cloud to review, but they were never pushed through. I contacted customer service and although I got an AI generated response, I was referred to a human agent and within 24 hours my issues were addressed and resolved! I was more than impressed and the fact that there was a delay in my cloud memories, I was offered additional time before my monthly paid subscription plan went into effect! They made it right, and that’s the kind of quality and service that I would clearly recommend to other people! The quality of their digitalization is also excellent! Highly recommend!
9 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your thoughtful review! We're honored that your family recommended us and even more thrilled to hear we lived up to your expectations.
It's wonderful to know the process was easy to follow, our communication kept you informed, and you were happy with the quality of your digitized memories. While we're sorry there were initial issues with your CDs and cloud access, we're glad our support team was able to resolve everything quickly and extend your cloud trial to make things right.
Providing great service means standing behind our work, and we're so happy we were able to turn your experience into a positive one. Thank you for your recommendation and for trusting us with your irreplaceable memories!
Quick and easy and movies came back…
Quick and easy and movies came back quickly
2 July 2026
Unprompted review
Reply from Legacybox
Thank you so much for your feedback! We’re glad to hear the process was quick and easy, and that your movies were returned to you so promptly. We truly appreciate your trust in us and are honored to have helped preserve your memories!
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