Thank you L&G for your speedy reply. Indeed my quote had been sent out very quickly, confirming that their service is as good as they say it is. Please would you just take on board my comment about... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very friendly man that l spoke to very thorough,kept to the questions that needed to be asked which l replied to honestly and as accurate as l could.Overall experience good if a bit long winded.
A rather straight forward exprience. Interactions with staff were brilliant - they were very informative and compassionate. I believe the website could be improved regarding decision making for making... See more
Simple process, which had the right level of information for me to consider my decision. Right level of checks and assurances. Fast transaction. Legal and General app and customer interaction is a bre... See more
Company details
- #13 of 14 best companies in Term Life Insurance Provider Company
- #12 of 18 best companies in Asset manager services
- #18 of 21 best companies in Income Protection Insurance Company
- #54 of 79 best companies in Investment service
- #16 of 21 best companies in Pension fund
- #9 of 15 best companies in Retirement Scheme
About L&G
Written by the company
Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities.
We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society.
We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions.
We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members.
We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance.
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Written by the company
Contact info
London, United Kingdom
- 01737 370 370
- legalandgeneral.com
4.3
Excellent
33k reviews
Asks customers to review
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The advisory was very helpful
The advisory was very helpful
And understanding my question I needed to be answered.
24 July 2026
Brilliant service
Brilliant service, so thankful I took out the policies we did. I was kept informed throughout the process and the claim was completed
24 July 2026
Very helpful
Call handler I believe was Max was very helpful , also put me at ease , and gave me excellent advice
21 July 2026
Very easy and quick process
Very easy and quick process. L&G made it far simpler than I was expecting.
16 July 2026
I am totally happy with my experience…
I am totally happy with my experience with L&G, it has been and still is a stressful time for myself and family, however my claim I had was a claim I truly never wanted to ever act upon, but L&G made it easy and straight forward to successfully process, Many thanks.
27 July 2026
Listened to my requirements and…
Listened to my requirements and explained everything I needed to know clearly.
15 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very slow with information and paying out my claim
Slow getting back in touch and replying to questions which i needed
9 June 2026
Reply from L&G
Good morning Mr Hiles,
We appreciate you sharing your feedback regarding our response times. We understand the importance of timely communication and are actively working to improve our efficiency in addressing inquiries.
Thank you
Scott
Reply from L&G
Good morning,
Thank you for your feedback. I am very sorry to hear that you experienced a lack of communication and delays. We understand how frustrating this can be. We are always striving to improve our service.
Thanks
Scott
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and professional
27 July 2026
Better Fund Option
A better selection of funds would of assisted, lower fees of those funds that are available and I many not have transferred
27 July 2026
Reply from L&G
Good morning Steve,
We appreciate you sharing your feedback regarding our fund selection and associated fees. We understand your concerns about these aspects influencing your decision to transfer. We are continuously reviewing our offerings and fee structures to better meet our clients' needs. Your input is valuable as we work to enhance our services.
Thank you
Scott
Staff genuinely want to help and are…
Staff genuinely want to help and are always polite and professional.
22 July 2026
Absolutely the worse customer service I…
Absolutely the worse customer service I have received. Use the phone.
7 April 2026
Reply from L&G
Good Morning Mr Wilson
Thank you for taking the time to leave a review.
I am sorry to hear that you have not have the service you expected. I would like the opportunity to look into this.
Please can you email db.retirements@landg.com with the details.
Many thanks
Paegan Ashton
Helpful and informative.
A human answered my call and she was super helpful and informative and resolved my querie whilst on the call.
22 July 2026
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