Thank you L&G for your speedy reply. Indeed my quote had been sent out very quickly, confirming that their service is as good as they say it is. Please would you just take on board my comment about... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very friendly man that l spoke to very thorough,kept to the questions that needed to be asked which l replied to honestly and as accurate as l could.Overall experience good if a bit long winded.
A rather straight forward exprience. Interactions with staff were brilliant - they were very informative and compassionate. I believe the website could be improved regarding decision making for making... See more
Simple process, which had the right level of information for me to consider my decision. Right level of checks and assurances. Fast transaction. Legal and General app and customer interaction is a bre... See more
Company details
- #13 of 14 best companies in Term Life Insurance Provider Company
- #12 of 18 best companies in Asset manager services
- #18 of 21 best companies in Income Protection Insurance Company
- #53 of 78 best companies in Investment service
- #16 of 21 best companies in Pension fund
- #9 of 15 best companies in Retirement Scheme
About L&G
Written by the company
Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities.
We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society.
We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions.
We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members.
We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance.
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Written by the company
Contact info
London, United Kingdom
- 01737 370 370
- legalandgeneral.com
4.3
Excellent
33k reviews
Asks customers to review
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Excellent service
The customer service that I received verbally and written was excellent. It was a pleasant surprise to deal directly with humans rather than bots.
Easy access to communication was easy too.
Thank you for your support
20 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Useless
Useless can't give you correct information on a deferred pension also advise 10working days for a statement then change there minds when you call back .They are now say 14days never experienced anything like this before with British steel pension office.....crap /useless not fit for purpose
22 July 2026
Reply from L&G
Good Morning
Thank you for taking the time to leave a review.
I appreciate at the current time our Onboarding Calculations team have a longer turnaround regarding quotations and account queries due to the manual nature of the schemes.
They are working hard to respond to all requests as soon as possible, but thank you for your patience and I apologise for any delay caused.
Many thanks
Paegan Ashton
Értékeléshez természetesen hangzó angol…
Értékeléshez természetesen hangzó angol szöveg:
> Excellent service. Communication was fast, the required documents were sent promptly, and I was kept informed throughout the process. I also received helpful information about additional investment opportunities. Highly recommended!
27 July 2026
Why do company pensions offer such poor returns
How can a company so big have such poor returns on their investments.
27 July 2026
Reply from L&G
Good morning Mr Horton,
We appreciate you sharing your concerns regarding our investment performance. We are actively reviewing our strategies to improve our returns.
Thank you for taking your time to leave a review.
Scott
Would not recommend or use
15 July 2026
Reply from L&G
Good morning Kelly,
We are genuinely sorry to hear that we did not meet your expectations. We appreciate you taking the time to share your feedback, as it helps us identify areas for improvement.
Thank you
Scott
Still waiting for transfer as told…
Still waiting for transfer as told originally would be 3-5 days not transferee in time - still waiting
22 July 2026
Reply from L&G
Good morning Mr Sewell,
Thank you for taking the time to leave a review.
The transfer completed over 11 days ago and we sent you confirmation of this by email at the time.
As the funds have already been transferred, I would recommend contacting the receiving scheme directly, as this now appears to be a delay at their end. They will be best placed to provide an update on the status of your transfer and any outstanding processing times.
Thank you
Scott
The advisor I spoke to was great
The advisor I spoke to was extremely helpful and explained my options in great detail in a way I understood. Thank you
22 July 2026
Not recommend to put in l&g
I reached out to Legal & General customer care regarding a transfer made in error. Although I was told there would be a £35 fee to reverse it and I agreed, no one followed up with me. When I chose not to proceed with the transfer, they still attempted to charge me £35 to restore my pension plan. This was disappointing and felt unprofessional. Based on my experience, I cannot recommend their services.
21 July 2026
Reply from L&G
Good morning Vikram,
Thank you for sharing your feedback. I'm very sorry to hear about your disappointing experience regarding the transfer and the subsequent charge. This is certainly not the impression we want to leave with our customers. We understand how frustrating it must be to feel that your concerns were not addressed and that you were charged for a service you chose not to proceed with. We would like to look into this further for you.
Please email digitalresponseteam@landg.com
Thanks
Scott
Pleasant staff
Whilst I couldn’t resolve my issue in the phone directly, the reason this could not be done was clearly and pleasantly explained
23 July 2026
Goes on too long
27 July 2026
Reply from L&G
Good Afternoon Mrs Sampson,
Thank you for taking the time to leave a review.
We're pleased to hear that you received good support when updating your address and that our team was able to assist you effectively.
We also appreciate your feedback regarding the survey length. Customer feedback helps us understand where we can make improvements to the experience we provide.
Thank you again for sharing your comments and if you need anything else please contact us on 0345 766 0813 or via email at paymentservices@landg.com .
Kind Regards,
Lydia
Great service
Everything was explained very clearly, Listened to my questions and explained in detail
18 July 2026
Incorrect information given by customer…
Incorrect information given by customer service agent. Followed up by professional advice in writing with a positive outcome.
20 July 2026
Reply from L&G
Goods Afternoon Mrs Bayman,
Thank you for taking the time to share your feedback.
We're sorry that the information provided during your initial enquiry was incorrect and understand how frustrating this must have been.
We appreciate that you took the time to contact us in writing and seek further clarification, which allowed us to review your circumstances fully and reach a positive outcome.
We value your feedback as it helps us identify where we can improve the service we provide. Thank you for bringing this to our attention.
If you have any further questions please contact us on 0345 766 0813 or email us Paymentservices@landg.com .
Kind Regards,
Lydia
My query still has not been…
My query still has not been acknowledged, let alone answered.
23 July 2026
Reply from L&G
Good Afternoon Mr Morris,
Thank you for your review and for taking the time to complete our customer survey. We value your feedback.
I apologise sincerely for any delays you have experienced while waiting for information regarding your beneficiary.
Your request is currently with our admin team and we will be sending you the requested information shortly.
If would like to discuss this further or require additional assistance please contact us at 0345 7660 813 or by email at Paymentservices@landg.com .
Kind regards,
Lydia
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