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L&G Reviews 

32,888
•
TrustScore 4.5 out of 5

4.3

Term Life Insurance Provider Company
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Review summary

Created with AI, based on recent reviews

Looking at 8,642 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being exceptionally friendly, helpful, and professional, providing clear and informative assistance. Many people highlight the excellent customer service, noting that interactions are often straightforward, efficient, and compassionate, with queries resolved effectively. Reviewers appreciate being kept well-informed throughout their process, often experiencing quick service and smooth transactions. However, some customers noted occasional communication issues, like a lack of acknowledgement for submitted documents or delays. A few also felt certain agents were dismissive or unhelpful, leading to unresolved queries. Additionally, some reviewers mentioned processes could be lengthy or tedious, sometimes requiring extra calls.

What people talk about most

Staff

Users describe positive interactions with staff, consistently reporting that employees are helpful, polite,... See more

Customer service

People report positive experiences with customer service, highlighting helpful, efficient, and professional... See more

Service

Consumers find service to be positive, with many reviewers consistently reporting excellent and first-class... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy, user-friendly, and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers expressing frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thank you L&G for your speedy reply. Indeed my quote had been sent out very quickly, confirming that their service is as good as they say it is. Please would you just take on board my comment about... See more

Rated 4 out of 5 stars

Very friendly man that l spoke to very thorough,kept to the questions that needed to be asked which l replied to honestly and as accurate as l could.Overall experience good if a bit long winded.

Rated 4 out of 5 stars

A rather straight forward exprience. Interactions with staff were brilliant - they were very informative and compassionate. I believe the website could be improved regarding decision making for making... See more

Rated 5 out of 5 stars

Simple process, which had the right level of information for me to consider my decision. Right level of checks and assurances. Fast transaction. Legal and General app and customer interaction is a bre... See more

Company details

  1. #13 of 14 best companies in Term Life Insurance Provider Company
  2. #12 of 18 best companies in Asset manager services
  3. #18 of 21 best companies in Income Protection Insurance Company
  4. #54 of 79 best companies in Investment service
  5. #16 of 21 best companies in Pension fund
  6. #9 of 15 best companies in Retirement Scheme

About L&G

Written by the company

Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities. We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society. We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions. We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members. We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance. Life Insurance quotes from £5 Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months. Over 50 Life Insurance Quote With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time. Pension Annuity Quote A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine. What is Equity Release?

Written by the company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

33k reviews

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4.3

All reviews

(32,888)

8,597 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

No communication from legal and general…

No communication from legal and general and I would like my tax free lump sum and my pension that I’ve worked all my life for.

10 June 2026
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Reply from L&G

Thank you for getting in touch.

I’m sorry you have not received any communication from us regarding your claim.

Please email your details to digitalresponseteam@landg.com or contact us live via webchat to allow us to look into this for you.


If you need anything further please let us know. You can contact us on our webchat facility which is open Monday – Friday 08.30-7 and Saturday 9-5. You can find this via your online account by clicking the green help icon at the bottom of the online registration page at www.legalandgeneral.com/mya.

Do you have any particular needs that you'd like us to be aware of? We're happy to adjust our approach to make our communications work better for you.


Kind regards

Alex

Rated 1 out of 5 stars

When there is a problem

When there is a problem, it doesn't get resolved

20 June 2026
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Reply from L&G

Good afternoon Sue. Thank you for your review and for completing our customer survey. We appreciate your feedback.
Please can you email your policy number to protection.socialmedia@landg.com so I can look into this and respond.
Kind regards,
Dylan

Rated 5 out of 5 stars

Easy to deal with

Staff were considerate, helpful and supportive. Understanding of my circumstances and problems I was facing . Allowing me to feel less stress and be put at ease with my circumstances and dealing with L&G.

14 July 2026

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