LegalWills.ca Reviews 

6,378
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how easy and straightforward the platform is to navigate, highlighting clear instructions that guide you step-by-step through creating legal documents. Reviewers also appreciate the affordable pricing and the ability to make lifetime updates without the high costs of hiring traditional lawyers. However, some customers also noted unexpected extra costs, such as additional fees required to print or view complete mirror wills near the end of the process. A few reviewers additionally experienced challenges with local professionals declining to provide notarization services for documents prepared through online platforms.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is very easy to use,... See more

Price

Reviewers mention positive feedback about price, highlighting that the service is very affordable and... See more

Service

People report positive experiences with service, highlighting its reasonable pricing and affordability... See more

Website

Consumers find website to be positive, highlighting that online tools and platforms are accessible, very easy... See more

Instructions

Users describe positive interactions with instructions, finding the step-by-step guidance very user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used Legal Wills for many years now. The format is so easy to follow and the final document is written in proper legal fashion. Options for a living will, power of attorney, etc. are also a bonu... See more

Rated 5 out of 5 stars

It was simple, easy, cost effective and because of that at 64 I finally did it. My daughter had the laptop and filled in my answers so I could just think about what I wanted answered. I opted for the... See more

Rated 5 out of 5 stars

My experience has been very encouraging for me thus far. I have not had any reason to add, delete or modify my will to date, but it is very gratifying to know that I and my wife have our wills in pla... See more

Rated 5 out of 5 stars

The first star goes to value. Excellent value for the money. 2nd goes to simplicity. The questions are direct, speaking to everyday issues. The third goes to the ability to bail from the site and re... See more


Company details

  1. Legal Services
  2. Estate Planning Lawyer

Written by the company

LegalWills.ca is the first and leading online estate planning platform in Canada, having created over half a million estate planning documents in the past 20 years. In 2020 alone, over 100,000 estate planning documents were created by customers in all 13 provinces and territories across Canada. Supports all Canadian Provinces and Territories in both official languages. Create your Will for only $39.95 in about 20 minutes. Just click, print and sign. Also offers full estate planning services including a financial Power of Attorney and Living Will, made up of Advance Medical Directives, and the naming of a substitute medical decision maker. LegalWills.ca is also unique in offering a digital vault for important files, and the proprietary LifeLocker service that allows you to keep an inventory of your assets for your Executor and Power of Attorney.

LegalWills.ca - You Decide what happens to your estate

Written by the company

Demystifying the estate planning process, LegalWills.ca is committed to making estate planning easy and affordable for all Canadians.
Our mission is to demystify estate planning by being the experts in educating the public about Wills and other estate planning documents, while making the process fully accessible to everyone through the most affordable and straightforward online platform available.

Free customer support every step of the way, with a full 30 day money back guarantee

You can try our service without commitment. You will be amazed at how convenient it can be to write your Will.

Have your Will in your hands in just 20 minutes, from the comfort of your home.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(6,378)

1,138 reviews in the last 12 months

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Rated 4 out of 5 stars

Very easy to follow process

As a subscriber for many years I found the process mostly self explantory and easy to follow. Was able to edit as often as I wanted to.

I would've given a 5 star rating except for the fact that it took multiple email exchanges to determine how to edit the alternate benficiary name.

4 July 2026
Rated 4 out of 5 stars

I was skeptical at first

I was skeptical at first, so I just paid for the will portion to try it. After following the instructions similar to doing my taxes, I was surprised how easy it was. So I decided to also get the power of attorney and Living Will. I paid separately and filled them out. Very Happy with the Process. But after I was done I noticed that you had a package price that was cheaper than my separate order. When I selected the upgrade of wills, I should have been charged for the package price. I did them within a couple of days of my original purchase. Otherwise I would have given you 5 stars. Brian L. Dow

23 July 2026
Rated 2 out of 5 stars

Can't Notarized POA

The software is great. Although I did notice when I added information into the representative agreement the fonts changed to a significantly smaller size. The big concern is the POA. In our BC community no notary will notarized the document as they did not write it. I spent $200 and 1/3 is ineffective. 'Wills' also recommends having the representative agreement notarized in BC. I suspect I'll get the same response. So I'll probably only use the will portion of the software. I would not recommend this company in BC

21 July 2026
Rated 3 out of 5 stars

Will completion

At age 93 I had great difficulty dealing with AI reiated Will registration.
Never had a chance to talk with a real person.
However Alendra was very heapful via several emails.

23 July 2026
LegalWills.ca logo

Reply from LegalWills.ca

Thank you for sharing your experience, Ranjit, and for persevering through the process at 93 years.

We're glad that Alexandra was able to help you via email, and we want you to know that phone support is always available. Our team can be reached at 1-888-660-9455, and our representatives will be happy to assist you.

We appreciate your patience and your feedback, as it helps us ensure our services are accessible to everyone.

Rated 1 out of 5 stars

I phoned up twice about something I did…

I phoned up twice about something I did not understand, and was told that somebody would return my call, but nobody did so.

21 July 2026
LegalWills.ca logo

Reply from LegalWills.ca

We're sorry to hear about your experience, as we know how important it is to feel supported during the process. Returning calls when promised is something we take very seriously, and we're looking into what happened with our team. We'd love the chance to address your question properly. If you're willing, please reach out to us directly at support@legalwills.ca so we can ensure your concern is fully addressed. We appreciate your feedback and the opportunity to make this right.

Rated 3 out of 5 stars
LegalWills.ca logo

Reply from LegalWills.ca

Thank you for sharing your feedback, and we're sorry to hear you're disappointed. To clarify, we haven't raised our prices overall, rather, we aligned our package pricing to better reflect the value when multiple products are bundled together, which we hope provides better overall value for our customers. That said, we understand that changes can be frustrating, and we'd welcome the chance to discuss this with you further. Please feel free to reach out to us at support@legalwills.ca if you'd like to talk through your concerns. Your input helps us continue to improve.

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