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LegalZoom Reviews 

31,984
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 9,876 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and patient, making interactions pleasant and productive. Many people highlight the excellent customer service, noting quick response times and efficient problem resolution, often describing representatives as professional and kind. The overall service and user experience are consistently described as easy, straightforward, and providing peace of mind for consumers. However, some people mentioned dissatisfaction with customer service, reporting unresponsiveness to emails and a perceived lack of help in navigating complex processes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their patience, kindness, and... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, professional, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the helpfulness and efficiency of... See more

User experience

People report positive experiences with user experience, finding the process straightforward, simple, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a Consultation with Lisa M. Edgar Dickman, Law Offices of Lisa Edgar Dickman and she was thorough and immensely helpful. She was a referral from The Arroyo Law Firm, and I want to thank them fo... See more

Company replied

Rated 5 out of 5 stars

Without exception, what made this experience five star was the representative, Oliver, who assisted me. He answered all my questions and more and resolved my problems. He was patient and kind and ver... See more

Rated 5 out of 5 stars

Kennis was extremely helpful. Asked all the right questions and realized I needed more help than I thought! Kennis set me up with a manager and assistance through the whole process. Literally brought... See more

Rated 5 out of 5 stars

Available..Very knowledgeable..kind..good conversationalist.. didn't rush me through form answers..listened to my related stories..made me feel competent with my choices..empathized with my unusual ci... See more

Company replied


Company details

  1. Legal Services
  2. Business administration service
  3. Business-to-Business service
  4. Estate Planning Lawyer
  5. Intellectual Property Registry

About LegalZoom

Written by the company

About us

LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.

By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.

A few highlights:

  • 25+ years leading the industry
  • 9M+ legal solutions delivered
  • #1 choice for small businesses

LegalZoom offers:

  • Business formation services for LLCs, corporations, nonprofits, and DBAs
  • Ongoing business compliance and support with registered agent services, annual report filing, business licenses, and operating agreements
  • Comprehensive estate plan services including wills and trusts
  • Personalized legal support through attorneys and guided online tools

Get Started with LegalZoom

Written by the company

Life is more legal than you think.
We are the leading online legal services company, transforming how millions of individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.

LZ 100% Accurate Filing Guarantee

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.
We're committed to the highest quality and accuracy. If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you. This guarantee applies to all LegalZoom products that are filed with a government agency except for legal services provided through our subsidiary law firm, LZ Legal Services.

Contact info

Your trusted partner for legal solutions

Empowering your success at every step

4.6

Excellent

TrustScore 4.5 out of 5

32k reviews

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4.6

All reviews

(31,984)

9,749 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AMAZING EXPERIENCE

This was such a simple and amazing experience. A must recommend. I am so happy that LegalZoom is taking care of everything for relatively cheap. I will recommend this to anyone just like it was recommended to me.

20 July 2026
Rated 1 out of 5 stars

Unauthorized charges

They for real try their best to milk you out and scam you. They will charge some fees that you never agreed to.

20 July 2026
Unprompted review
LegalZoom logo

Reply from LegalZoom

Hi Toghrul,

I reviewed your account and your recent call with WIlly. A Registered Agent is required during business formation and throughout the life of an LLC by every state. If you do not provide a Registered Agent, LegalZoom is obligated to provide and maintain this service to complete the application process and keep your business in compliance with state regulations. We can only cancel this service once you have registered a new Registered Agent with your state and provided proof to us that this requirement has been covered.

Regards,
Jason

Rated 5 out of 5 stars

Thank you

Thank you, legal Zoom for making this process easy and I cannot believe the detail thoroughness and their online support was excellent thank you very much. Looking forward to using you in the future. Sue

20 July 2026
Rated 5 out of 5 stars

This is a second time I’ve used Legal…

This is a second time I’ve used Legal Zoom once in 2014 and again in 2026 their process was easy excellent I just finishing my father‘s trust and I can’t believe how detailed all the documents Legal Zoom sent me today in comparison to my father‘s trust that was done by a lawyer. This was far more thorough thank you Legal Zoom Mark D.

20 July 2026
Rated 1 out of 5 stars

This is a scam company do not give them…

This is a scam company do not give them your CC they keep charging it and nothing has been done. The say the mailed the paperwork but no proof the state ever got it. This will probably not show up since this is done through there system not Google

20 July 2026
Unprompted review
LegalZoom logo

Reply from LegalZoom

Hi Bill,

I have requested more information so I can look up your account and escalate to our Care team so that we get a chance to make this right.

Regards,
Jason

Rated 1 out of 5 stars

Horrible Customer Service

Horrible Customer Service - No one speaks clean English when they answer the phones you have to repeat yourself numerous times ., They change stuff on your Documents., when I told them that's incorrect where did you get that/ They just want to charge me another $125.00 to change my agent when they screwed it up to begin with - I'm going to do business with someone else to do my forms., Shapiro would be disappointed what this company has become being worthless in customer service .,

19 July 2026
Unprompted review
LegalZoom logo

Reply from LegalZoom

Hi Christopher,

I have requested more information so I can look up your account and escalate to our Care team so that we get a chance to make this right.

Update: I was able to find the account and created a case for our Escalations team to review. Someone from our team will reach out very soon.

Regards,
Jason

Rated 5 out of 5 stars

Kennis was extremely helpful

Kennis was extremely helpful. Asked all the right questions and realized I needed more help than I thought! Kennis set me up with a manager and assistance through the whole process. Literally brought tears to my eyes. It’s so hard trying to start a business on your own and slick broke but Legal Zoom is making a way. I can’t quite afford everything right now but Kennis gave me the information I needed to get started! Thank you so very much

20 July 2026
Rated 5 out of 5 stars

I always intended to get a will

I always intended to get a will, but an unplanned surgery made it immediately necessary to do so. The forms were easy to understand and fill out and covered everything I wanted to do. I feel much better prepared for my future.

22 March 2026
Rated 1 out of 5 stars

Do yourself a favor and read every line…

Do yourself a favor and read every line before giving LegalZoom your card details. I signed up for what looked like a straightforward service at a clear price, and then the charges started showing up. Fees that were never disclosed during checkout, "add-ons" I don't remember agreeing to, and renewals that appeared out of nowhere.

The pricing you see at the start is not the pricing you actually pay. By the time you notice, the money is already gone, and getting a straight answer about what each charge was for is its own ordeal. Nothing about it felt transparent.

If you value knowing exactly what you're paying for, look elsewhere. I regret ever handing them my payment information.

17 July 2026
Unprompted review
LegalZoom logo

Reply from LegalZoom

Hi Mehul,

I have reviewed your feedback here and escalated a case with our customer care team for immediate review. A team member will review your account and reach out to you by phone and email very soon to find a resolution.

Regards,
Jason

Rated 4 out of 5 stars

Easy process just have all your…

Easy process just have all your information ready at hand. Thanks legalZoom

19 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Randel Torres,

We're glad to hear that you found our process easy and efficient. We appreciate your positive feedback!

Best,
Kranti

Rated 2 out of 5 stars

Wayyyy to many options pushed upon the…

Wayyyy to many options pushed upon the customer too quickly

19 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Julio,

We appreciate your feedback regarding the number of options presented for a new business application. I will pass your feedback along to ensure a better experience for our customers.

Best,
Jason

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