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LegalZoom Reviews 

31,947
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 9,876 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and patient, making interactions pleasant and productive. Many people highlight the excellent customer service, noting quick response times and efficient problem resolution, often describing representatives as professional and kind. The overall service and user experience are consistently described as easy, straightforward, and providing peace of mind for consumers. However, some people mentioned dissatisfaction with customer service, reporting unresponsiveness to emails and a perceived lack of help in navigating complex processes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their patience, kindness, and... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, professional, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the helpfulness and efficiency of... See more

User experience

People report positive experiences with user experience, finding the process straightforward, simple, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a Consultation with Lisa M. Edgar Dickman, Law Offices of Lisa Edgar Dickman and she was thorough and immensely helpful. She was a referral from The Arroyo Law Firm, and I want to thank them fo... See more

Company replied

Rated 5 out of 5 stars

Without exception, what made this experience five star was the representative, Oliver, who assisted me. He answered all my questions and more and resolved my problems. He was patient and kind and ver... See more

Rated 5 out of 5 stars

Kennis was extremely helpful. Asked all the right questions and realized I needed more help than I thought! Kennis set me up with a manager and assistance through the whole process. Literally brought... See more

Rated 5 out of 5 stars

Available..Very knowledgeable..kind..good conversationalist.. didn't rush me through form answers..listened to my related stories..made me feel competent with my choices..empathized with my unusual ci... See more

Company replied


Company details

  1. Legal Services
  2. Business administration service
  3. Business-to-Business service
  4. Estate Planning Lawyer
  5. Intellectual Property Registry

About LegalZoom

Written by the company

About us

LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.

By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.

A few highlights:

  • 25+ years leading the industry
  • 9M+ legal solutions delivered
  • #1 choice for small businesses

LegalZoom offers:

  • Business formation services for LLCs, corporations, nonprofits, and DBAs
  • Ongoing business compliance and support with registered agent services, annual report filing, business licenses, and operating agreements
  • Comprehensive estate plan services including wills and trusts
  • Personalized legal support through attorneys and guided online tools

Get Started with LegalZoom

Written by the company

Life is more legal than you think.
We are the leading online legal services company, transforming how millions of individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.

LZ 100% Accurate Filing Guarantee

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.
We're committed to the highest quality and accuracy. If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you. This guarantee applies to all LegalZoom products that are filed with a government agency except for legal services provided through our subsidiary law firm, LZ Legal Services.

Contact info

Your trusted partner for legal solutions

Empowering your success at every step

4.6

Excellent

TrustScore 4.5 out of 5

32k reviews

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4.6

All reviews

(31,947)

9,716 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy process just have all your…

Easy process just have all your information ready at hand. Thanks legalZoom

19 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Randel Torres,

We're glad to hear that you found our process easy and efficient. We appreciate your positive feedback!

Best,
Kranti

Rated 2 out of 5 stars

Wayyyy to many options pushed upon the…

Wayyyy to many options pushed upon the customer too quickly

19 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Julio,

We appreciate your feedback regarding the number of options presented for a new business application. I will pass your feedback along to ensure a better experience for our customers.

Best,
Jason

Rated 5 out of 5 stars

Top Notch!

I began asking AI in a chat a couple questions that I needed answered and it wasn’t giving me the answer I needed so luckily I was transferred over to Sarah. When Sarah joined me In the chat I was hopeful on getting the answer I was looking for and that was true. She not only answered my question but was quick to get the documents emailed over to me. My experience with Sarah was very quick and responsive. I do appreciate the help that she provided.

19 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Michael,

We are so pleased to hear that our team member Sarah was able to provide you with the assistance you needed! It's great to know that your questions were answered quickly and that you received the documents promptly. Thank you for sharing your positive experience.

Best,
Jason

Rated 5 out of 5 stars

Listened and acted quickly

Quick, easy service and helped immediately with my questions!

19 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Kate,

We're so happy to hear that Trupti provided quick, easy service and that we were able to help with your questions immediately! We appreciate your positive feedback.

Best,
Jason

Rated 5 out of 5 stars

Fast service

Seimier was very quick with responses and very knowledgeable about my situation.

19 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Jasmine,

We're so glad to hear that our team member Seimier was quick with responses and knowledgeable about your situation. We appreciate your positive feedback!

Best,
Jason

Rated 5 out of 5 stars

My experience with LZ is great

My experience with LZ is great. Jona, my chat representative, patiently answered all my questions. She also gave guidance which was different than my original thought but a better alternative.

17 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Hopin,

We're so glad to hear that our chat representative Jona patiently answered all your questions and provided helpful guidance that led to a better alternative. We appreciate your positive feedback!

Best,
Jason

Rated 5 out of 5 stars

Easy

Easy, cost affective

19 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Gary,

Thank you for taking the time to write a positive review about your recent estate planning experience!

Best,
Jason

Rated 5 out of 5 stars

It was very easy to set up

It was very easy to set up. Everything was well organized. You have plenty of options to pick to help get you started.

19 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Michael,

We're so glad you found our business setup process easy and well-organized, with plenty of options to help you get started. We appreciate your positive feedback!

Best,
Jason

Rated 5 out of 5 stars

Voughn was outstanding answering…

Voughn was outstanding answering questions about the options available for what we were looking to do. He was deliberate his customer service in getting this rolling all the way to finish to submitting paperwork was fantastic! I didn't feel alone thru the entire process.

18 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Steve,

We're so happy to hear that our team member Voughn was outstanding in answering your questions and provided excellent customer service throughout the entire process. We appreciate you sharing!

Best,
Jason

Rated 5 out of 5 stars

Best experience ever...Available..Very…

Available..Very knowledgeable..kind..good conversationalist.. didn't rush me through form answers..listened to my related stories..made me feel competent with my choices..empathized with my unusual circumstances...comforting speech tones...I really needed her expertise!!!

18 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Gary,

We're so glad to hear that our team member Jonard was knowledgeable, kind, and made you feel confident with your choices. We appreciate you highlighting their empathetic and comforting approach during your unique circumstances.

Best,
Jason

Rated 5 out of 5 stars

everything was so easy and no stress at…

everything was so easy and no stress at all

18 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Tash,

We are so happy to hear that your business formation experience was easy and stress-free! Thank you for sharing your positive feedback with us.

Best,
Jason

Rated 5 out of 5 stars

Saved the day

The ream were wonderful in helping me correct something aI made a mistake on. Absolutely fabulous.

17 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Tasha,

We're so glad to hear that our team member Ravi was wonderful in helping you correct your mistake. We appreciate your kind words and feedback!

Best,
Jason

Rated 1 out of 5 stars

Kept trying to make me buy more…

Kept trying to make me buy more services. Being that this LLC is a complicated procedure, I felt like LZ was trying to take advantage of me through my inexperience.

18 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Michael,

We appreciate your feedback on your recent purchase. We understand your concerns about the optional services presented to you. I will pass the feedback along to the team.

Best,
Jason

Rated 5 out of 5 stars

All the help and advice that I received…

All the help and advice that I received the agent at legal Zoom was useful.

17 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Allyn,

We're so glad to hear that the assistance and guidance you received from our agent were beneficial. We appreciate your positive feedback!

Best,
Jason

Rated 5 out of 5 stars

They made it easy

They made it easy. Honestly with the chaos of ... well... everything, the last thing I wanted was tedious boxes to check and papers to fill out. Throw in some tech issues on our end and I assumed making corrections to things was going to be a nightmare. It wasn't! Super quick, thorough, and incredibly helpful.

17 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Sheranda,

We are so happy to hear that we could make things easy for you, especially with everything going on. It's wonderful to know our team member Annilyn was quick and thorough in resolving your corrections. Thank you for sharing your positive experience!

Best,
Jason

Rated 5 out of 5 stars

Al provided great customer service…

Al provided great customer service assisting me in completing a living trust and will.

17 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Raymond,

We are so glad our team member Al provided great customer service assisting you with your living trust and will. We appreciate your positive feedback!

Best,
Jason

Rated 5 out of 5 stars
LegalZoom logo

Reply from LegalZoom

Hi Ying,

We appreciate you sharing your experience with us. We are so glad that Eldie provided a great support experience for you.

Best,
Jason

Rated 5 out of 5 stars

Representative was very nice and…

Representative was very nice and patient with me and all my questions. I'm sorry I forgot his name but his kindness made my experience less stressful. Thank you!

17 July 2026
LegalZoom logo

Reply from LegalZoom

Hi Doris,

We're happy to hear that Kushal's kindness made your experience less stressful. We appreciate you sharing your positive feedback!

Best,
Jason

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