le gramme Reviews 

I received a triple-turn cable bracelet as a present from my husband for Christmas in December of 2023. I sent an initial email because this bracelet looked different than the one I had been eyeing for so long. I inquired as to why it is not etched with the le gramme name anywhere on the cable bar and only had a small 5g making on it. The Le Gramme name seemed to be part of their trademarking/branding when looking at all of the bracelets on their site. The response I received was, “It appears that you are in possession of a model with our previous design." This is not what was ordered, so I am not sure why I would have an older model of anything.

I was so excited that I had this bracelet that I let it go and just moved on. Fast forward to now (March 2025), I decided to circle back on this issue and got the same response quite promptly from their customer service team. In trying to go through the proper channels, I had my husband send me the invoice so I could forward that along with my inquiry. Turns out that my inclination that something was off about the bracelet I was in possession of was right all along. This 5g triple-turn cable bracelet was not what was ordered. My husband ordered a 11g triple-turn cable bracelet.

In my correspondence, I informed whoever I was emailing with of this discrepancy, and it has been practically radio silence since. The last response I received was over a week ago now, and it was,” To clarify the situation and offer you a suitable solution, we are ready to arrange the collection of the bracelet as soon as possible. To provide you with a return slip, could you please confirm your address and telephone number?” To which I did and then nothing from them since….

To say I am more than disappointed in the entire situation would be an understatement. I was sent a cheaper version of what I ordered, and instead of acting quickly to rectify this situation, they have stopped responding altogether. I’d like to not have to email them anymore looking for a response. This seems pretty on par for them after reading many of the disappointing reviews.

I bought 2 Le Gramme bracelets and I really like them
they are special/unique in design
I'm curious if they can be serviced, the one with the cotton cord I'm thinking of replacing it in time, if possible and I would need a special size 17.5, being between sizes; I have a silver one size 18 that fits perfectly, but the one with the cotton cord 18 was big and I gave it as a gift and the one no. 17 is ok, but a little tight 😃

Purchased a ring for my son. Perfect quality and service. Can’t fault it in any way.

I LOVE these bracelets!!! They look fantastic, have great design options and are durable. Elegant and cool!!

ordered the 15g silver bangle, stunning piece of jewelry… it surpasses the big giants like tiffany… it is simple but yet gives a powerful statement which i love. this is my fourth product from le gramme, it’s also very comfortable and durable, can’t recommend it enough… service and delivery was fast and efficient…. love le gramme

For me, le gramme is special.
It was first given to me by my late lover.
It was a 7g blushed ribbon bracelet.

Since then, I have been attracted by its simple design and delicate workmanship,
I became a fan.

I wear 4 of them every day and combine the other pieces according to my mood.

It is my favorite brand in the world.
I look forward to new pieces in the future!

(There may be some writing errors as I am using the translation function)

I am very disapointed. I ordered a beaded bracellet that came out to be too tight. I sent the bracellet back in order to get an replacement. The bracellet arrived at the Le gramme collection point in Paris Bonne Nouvelle since 12 of February and now on 28 of February was not yet collected. The products are interesting and nice, but the services are shit. I’m without bracellet and no refund yet. What can I say?
Update: Is 9 of March. They still didn’t collect the parcel and didn’t reach me. I think they have a lousy client service!
Update 2: the post is returning the parcel to me because nobody at le gramme took it from the post.
Nobody from client service is answering. The phone is close!

A-level quality, A-level delivery, A-level service. What more could you want?

Precision, perfect finishing, high value appreciated, not just in the jewellery but also in packaging and company image. The pieces worth the value and by its simplicity, never goes out of style. Perfect purchase!

Very stylish, timeless jewellery! I bought for myself and as gifts for friends with engraved initials, which was a nice touch. Highly recommend!

I ordered an engraved bracelet as a gift for my husband. It is an elegant style, yet masculine at the same time. The best manufacturer of jewellery for men in my opinion. 🫶

Minimal, slick and always get compliments. Very happy.

I would never recommend any of LE GRAMME products. They look nice but quality is terrible and in reclamation cases they wash their hands and say that it is about outside factors, not their quality.

My partner and I are very loyal followers of le gramme. Their designs reflect an understated, modern aesthetic, and their pieces are beautifully made with high quality materials. I recently ordered another cable bracelet for my partner’s birthday… I decided to order early just to be sure, and it arrived promptly, with excellent communication through the ordering and delivery process.

I loved everything from the product to the packaging. The product quality was great as was the delivery time and communications. Love the minimalist aesthetic to the pieces. Just elegant…

Great service! Super pleased with the gift I have purchased for my partner. Second time I have bought a gift from Le Gramme! As always great quality and delivery always quick. Can’t wait to give it to my partner for his 30th!

I principally like the products, made in France and with the industrial spirit, but the experience with the service is really bad. I ordered a chain for my son for Christmas, but it took LeGramme 19 days to deliver the item, so I was standing with empty hands on Christmas Eve. The only reaction on my complain was a half-hearted excuse, but no client friendly idea for a compensation. I would NOT order again.

I used to be the brand loyal customer, ordered twice from them in 2022 and it went super well;

2024 Oct I wanted to book a very special ring for wedding; the customer service ppl told me 4 weeks; then in November I missed my time to propose and they promised in December;
Now it is Jan 2025, I did not get any update or contact about the ring.

What happened with the good service and product in the past? if there is unavailability please just give my money back and I will never order anymore from your shop.

I'v very disappointed in what I thought would be a brand with outstanding quality and service.

I was gifted a cable bracelet on Christmas, a jewelry I truly loved and lived on hand 24/7.

After 1.5yrs I noticed it started to break and the cable would slowly detach from the locking mechanism. I raised this concern with the support team.
Initially they've been very responsive and understanding. They've send me a return label straight away and the bracelet was back to them in no time.

But this is where the good support stops cause after this it's been a total headache that won't stop.
I've been told that the bracelet needs to be repaired and the process will take around 6-8 weeks. But I will be kept up to date as to why the bracelet broke in the first place and what will it be done to it during the repair and how will it will be ensured that the bracelet will not break again the same way.

I contacted them at the 8 week mark and I was told they should have the bracelet next week.

Well, that next week never came cause we are now at the 20 weeks mark. I heard the story of "next week" around 3-4 times until they started to ignore my emails.

That was a gift from a person very dear to me and I ask regardless of what is done during the repair, for them to still keep the original locking mechanism that says "le gramme 9g" on it.

But looks like I'm not seeing any of it back any time soon.

I'm out of options and I don't know what to do about it; I'm devastated.

It's my number 1 worst experience with a company.

So if you are looking into buying something from LeGramme; I would advise to no go for jewelry pieces that look fragile cause if you need to make a warranty claim; this is how it's gonna look like.

Excellent Experience from the moment i browsed the very cool & efficient website to the ordering process, follow up and delivery.
A smooth operation in All
A ’gramme’ Easy & light experience
Keep up the good stuffs guys🔥🙏