le gramme Reviews 

600
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the luxury jewelry exceptionally beautiful, elegant, and well-crafted, deeply appreciating the minimalist design and refined styles offered by the brand across multiple purchases. Many people also highlight the surprisingly fast delivery times, lovely packaging, and genuinely welcoming staff encountered during their store visits. Some reviewers were not happy with customer service, pointing out unhelpful support teams, poor communication, and excessively long waiting times for repairs. Some customers also reported frustrating issues regarding product quality, noting instances where items broke quickly, arrived defective, or completely failed to match the expected sizing.

What people talk about most

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the exceptional craftsmanship,... See more

Customer service

Clients share negative opinions on customer service, frequently noting unhelpful responses, poor... See more

Service

Users describe ambiguous interactions with service, highlighting great products and friendly welcomes... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as some consumers express delight with fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

ETA: the team since reached out to help with the return logistics, which is appreciated. I have bought two items from Le Gramme. The first purchasing experience was fine - I even had to r... See more

Company replied

Rated 5 out of 5 stars

Bought 2 different bracelets from le gramme over the last couple of months. Great experience both times - quick delivery , lovely packaging and most importantly a great product with super service behi... See more

Company replied

Rated 5 out of 5 stars

Great quality, it’s so well made, get many comments from friends commenting on the style, great range and so far I’ve bought 4 bracelets with my eye on a couple more!!!! Pleas do not doubt the quality... See more

Company replied

Rated 5 out of 5 stars

Beautiful jewelry, the best I know for men because they are elegant and refined. I already have five pieces, bracelets and chains. Plus, great service and a really friendly welcome. Treat yourself!

Company replied


Company details

  1. Jewellery shop
  2. also in
  3. Jeweller

Written by the company

le gramme est une marque de bijoux pour hommes où chaque objet est nommé par son poids en grammes. les créations le gramme tirent leur force de leur forme minimale, d'une évidence dans la répétition, du champ libre qu'elles ouvrent par leur capacité à s'accumuler afin de créer son propre langage.


Contact info

3.7

Average

TrustScore 3.5 out of 5

600 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.7

All reviews

(600)

150 reviews in the last 12 months

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Rated 5 out of 5 stars

Ribbon bracelet

I bought a ribbon bracelet and I’m very pleased with it. Good looking, high quality and very comfortable

24 December 2024
Unprompted review
le gramme logo

Reply from le gramme

Dear Ilan,

Thank you for your kind words! We’re delighted to hear that you’re pleased with your ribbon bracelet and that it combines style, quality, and comfort.
We look forward to welcoming you again soon at Le Gramme.

The Le Gramme team

Rated 3 out of 5 stars

No money, no bracelet

My bracelet was broken and i sent it back to repair 3 month ago. They said it will take 6-8 weeks, but still nothing, no monet, no bracelet, no support (they just closing all new tickets).

Added: Got my bracelet back in february 2025

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful company!! Love love love

I ordered a bracelet for my brother for Christmas. It came and is absolutely gorgeous! From the packaging to the product itself, le gramme did a beautiful job. I am so excited to gift this to him! The bracelet came smaller in cable length than expected, and I reached out to Melanie in customer service and she was fantastic in helping me if he needs to get it resized. I would recommend le gramme to everyone, especially for the holidays!

11 December 2024
Unprompted review
Rated 1 out of 5 stars

Terrible after service

I bought a lovely bracelet in July 2024. After several weeks there were some strange marks appearing on the surface. I sent photos and was asked to return it in August 2024. It is now November - THREE months. No bracelet, no refund. At each request I am told to wait for two more weeks, until next month... They ask for MY patience. Three months of patience and still they ask me to wait. Tody they send me a generic email speaking of a new organisation in mid-decemeber, then they will better understand the situation. This is incomprehensible. .
RETURN MY REPAIRED BRACELET or GIVE ME A REFUND, it is quite simple.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful, understated designs made with top materials

My wife recently bought me a cable bracelet (silver), the materials , fit and comfort are perfect. I love the simplicity of the design and the architecture/construction motifs. The bracelet is light and I wear it pretty much all the time without thinking about wear and tear.
Highly recommended.

5 November 2024
Unprompted review
le gramme logo

Reply from le gramme

Dear Klant,

Thank you so much for sharing your wonderful feedback! We are delighted to hear that you e enjoying your silver cable bracelet. We take a lot of pride in creating pieces that can be worn daily and stand the test of time.

Your recommendation means a lot to us, and we look forward to offering you more timeless designs in the future!

Best regards,
le gramme customer service

Rated 5 out of 5 stars

Elegant, Understated And Well-Made Silver Bracelet for Minimalists

I ordered a silver bracelet from Le Gramme. I’d long been searching for a minimal yet androgynous design, made from real metals. Its an excellent quality product because been in use non-stop for almost a year now, but looks brand new. I would highly recommend the brand for their simple yet understated designs with quality materials!

10 February 2024
Unprompted review
Rated 5 out of 5 stars

Tasteful

Tasteful, high quality bracelet that was shipped immediately. Great customer service communication as well.

1 October 2024
Unprompted review
Rated 1 out of 5 stars

I loved my Silver 'Le 7g' Cable…

I loved my Silver 'Le 7g' Cable Bracelet from Le Gramme but within a year the threads that would interlock the bracelet became loose, with further wear the bracelet would break in 2.

Taking it to a brilliant besboke jewellers, they informed me the fault was with the design and it couldn't be fixed.

After contacting LeGramme they sent me a DHL/FedEx slip to send it to them as 'the repair or replacement of the jewellery is covered by the gram'. This was the last I heard from LeGramme. FedEx called me to say LeGramme had refused to pay the necessary duties and fees and sent the unwearable bracelet back to me. Multiple requests for custom payments totalled £118.5 from my pocket.

11 March 2024
Unprompted review
le gramme logo

Reply from le gramme

Hello,

Thank you for reaching out and sharing your experience with us. We sincerely apologize for the issues you've encountered with your silver « le 7g » cable and for any frustration caused during the repair process.

We strive to ensure our customers are fully satisfied, and it’s disappointing to hear that your experience has not reflected that. We take such matters seriously as we continuously aim to improve our products.

Regarding the customs fees you mentioned, we’re truly sorry for the inconvenience this has caused. We would like to investigate this matter further to find a resolution.

Could you please provide us with your order details and any correspondence you’ve had with our team? This will help us assist you more effectively.

Thank you for your patience, and we look forward to resolving this for you.

Best regards,
Le Gramme Team

Rated 5 out of 5 stars

💍❤️👀 Love at first sight!

💍❤️👀 Love at first sight!

🎧 I'm a full-time DJ for weddings and company parties and I've been looking for the perfect jewelry for years and found it in le gramme!

😄 I no longer feel comfortable when I'm DJing without a le gramme bracelet and necklace!

❕ It was especially important to me with the bracelet that I could open and close it and that it wasn't pulled over so that it always fits tightly... I now have the one with a clasp in silver, blue and red.

💎 Especially for my situation, the jewelry shouldn't be too conspicuous, but still very classy: And that applies to all products. I've already received a lot of compliments!

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Stunning designs

I have 3 pieces of Le Gramme jewellery and they are just stunning designs. The minimal style means you can wear them when dressing up or for more casual days, and I always get compliments when wearing them. Much love, Stuart

23 September 2024
Unprompted review
le gramme logo

Reply from le gramme

Dear Stuart,

Thank you so much for your amazing feedback! We are thrilled to hear that you are enjoying your Le Gramme pieces. We are also glad to know that they are getting you the compliments you deserve!

We truly appreciate your support, and we can not wait to continue creating pieces you'll love.

Sincerely,
le gramme team

Rated 5 out of 5 stars

The perfect Gift😵

My oh my! The bracelets I brought here as birthday gift for my loved one were soooo beautiful. When they arrived they were impeccable and so stylish. The shipping was very pretty fast as well. The reason I chose this brand at first is that I really like the concept behind each of its design. The quality and the simplicity of it. It’s pretty coool!!

Would highly recommend others for purchasing their jewellery!!

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Top decision

I ordered a silver bracelet (7g nato) with engraving for my friend to celebrate his accomplishment, and I couldn’t be satisfied more.
Everything went smooth and the bracelet itself is amazing and exactly like it looked on the pictures. Highly recommend!

1 August 2024
Unprompted review
Rated 1 out of 5 stars

Scam company. Unethical.

This is genuinely shopping experience from hell.

I bought a ring online on 19/7. Without any explanation and the customer service was completely non contactable, the shipping was delayed by 2 weeks. During this time, WhatsApp, live chat and emails all no reply.
Phone not working. On 30/7 finally shipped, no explanation or whatever. Over a week later now, it's still in Paris based on tracking! Contacted DHL and they said the paperwork from Le Gramme was incorrect hence it couldn't be shipped. Attempted to contact Le Gramme again, no reply! Nothing from live chat or email.

Disrespectful, disappointing and irresponsible company. No product in sight or follow up after taking over 1000USD for a ring!

After I posted all of these on Google, IG and even the CEO’s IG page, they finally shipped it. On 10/8, I received the item and it was broken. The gold was eroded even. Attached photos.

So I asked for returned. Parcel back to DHL on 11/8. And arrived in Paris 16/8. It was stuck in custom for 11 days! DHL said the documentation for tax exemption for return product was not completed. DHL contacted Le Gramme but no reply. So Le Gramme was fully aware of it for 11 days and did nothing! Then today, 27/8, the custom is sending the parcel back to me! How unethical! Business scam to refuse return by on purposely refusing to do the proper paperwork and trying to escape refund!

Everyone should be cautious and think twice when dealing with this fraudulent business model. I have left the same story in Le Gramme Instagram and their CEO's instagram, as it is the truth. My order is 22355, shipping to Australia, Le Gramme can't deny the legitimacy of my experience.

I’m reserving to dispute this charge on American Express as I have refused to pay for this transaction, and I’m filing police report in Paris.

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Very elegant and quality bracelet

Very elegant and quality bracelet. Ordered with engraving for a birthday. No surprise in the delivery process and timely communication. Amazed by the packaging which I did not expect to be that classy. Highly appreciated and recommended.

12 August 2024
Unprompted review
le gramme logo

Reply from le gramme

Dear Said,

Thank you so much for your kind words! We are thrilled to hear that you loved the bracelet and the engraving.

We are glad you are happy with your purchase and your experience, and we truly appreciate your recommendation.

Looking forward to serving you again soon!

le gramme team

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