ETA: the team since reached out to help with the return logistics, which is appreciated. I have bought two items from Le Gramme. The first purchasing experience was fine - I even had to r... See more
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Review summary
Created with AI, based on recent reviews
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Bought 2 different bracelets from le gramme over the last couple of months. Great experience both times - quick delivery , lovely packaging and most importantly a great product with super service behi... See more
Company replied
Great quality, it’s so well made, get many comments from friends commenting on the style, great range and so far I’ve bought 4 bracelets with my eye on a couple more!!!! Pleas do not doubt the quality... See more
Company replied
Beautiful jewelry, the best I know for men because they are elegant and refined. I already have five pieces, bracelets and chains. Plus, great service and a really friendly welcome. Treat yourself!
Company replied
Company details
- Jewellery shop
- also in
- Jeweller
Written by the company
le gramme est une marque de bijoux pour hommes où chaque objet est nommé par son poids en grammes. les créations le gramme tirent leur force de leur forme minimale, d'une évidence dans la répétition, du champ libre qu'elles ouvrent par leur capacité à s'accumuler afin de créer son propre langage.
Contact info
4 Rue d'astorg , 75008, Paris, France
- 07 66 85 11 04
- eshop@legramme.com
- legramme.com
3.7
Average
600 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from le gramme
Dear Fynn,
Thank you so much for your kind words! We are thrilled to hear you are happy with your product and our customer support.
It is our mission to provide both exceptional quality and service, and your feedback means a lot to us.
We look forward to serving you again soon!
Best regards,
le gramme team
Great and high quality products
Great and high quality products. Will definitely order again from Le Gramme!
15 August 2024
Unprompted review
Reply from le gramme
Dear Fares,
Thank you for your kind message !
We are delighted to hear that you are satisfied with your purchase. We look forward to hearing from you in the future.
Best regards,
le gramme customer service
Definitely recommend !!!
The ring and bracelet I recieved were beautiful and stylish. Fast delivery and good quality, highly recommended.
8 July 2024
Unprompted review
Reply from le gramme
Dear Ariel,
Thank you for your kind feedback! We are delighted that you are satisfied with our creations and that our services have met your expectations.
We would like to thank you for sharing your beautiful experience and would be delighted to accompany you in future purchases.
Kind regards,
Le Gramme Team
Great products
Great products, specially when they are on sale. Too bad for the customer service. After my initial order I realized I had chosen the wrong size, contacted customer support a few hours after the order and they said that it was too late because it was already with logistics. Then it took 3-4 days to be sent which was enough time to contact someone to change the order, but it seemed like they didn’t even try.
17 July 2024
Unprompted review
Reply from le gramme
Dear Carlos,
Thank you for your feedback and for your kind words about our products. We’re thrilled to hear that you enjoy them!
We understand your frustration regarding the size of your jewel. Please know that we often process orders very quickly, sometimes even on the same day, which can make it challenging to modify them once they are in progress.
We appreciate your understanding and are here to assist you if you have any other questions or needs.
Best regards,
Le Gramme Team
Reply from le gramme
Bonjour Carla,
Nous vous remercions de l'intérêt que vous portez à nos créations et sommes ravis que vous ayez vécu une belle expérience à nos côtés !
Merci beaucoup pour le temps que vous avez pris pour nous évaluer. Nous restons à votre écoute et à votre entière disposition pour toute question ou besoin futur.
Très sincèrement,
L'équipe le gramme
Ordered a couple of things on Le Gramme…
Ordered a couple of things on Le Gramme - everything arrived fast. Return of one item was super quick and easy. Love the quality of the product. Thank you.
26 June 2024
Unprompted review
Reply from le gramme
Dear Pavel,
Thank you so much for your words and for sharing your experience! We’re thrilled to hear that our creations and their quality met your expectations.
Feel free to reach out to us if you have any further questions.
Kind regards,
Le Gramme Team
International shipping was very fast
International shipping was very fast and discreet packaging. The ring is very beautiful.
14 July 2024
Unprompted review
Reply from le gramme
Hello Marie,
Thank you for sharing your feedback with us! We are delighted to hear that our services met your expectations. We are also thrilled that you love your Le Gramme ring.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
Le Gramme Team
The bracelet I recieved was flawless…
The bracelet I recieved was flawless and exactly like the description. Easy to browse and check out, highly recommended.
1 July 2024
Unprompted review
Reply from le gramme
Hello,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the bracelet matched with your expectations.
Your recommendation means a lot to us! If you have any further questions or need assistance, please feel free to reach out.
Best regards,
Le Gramme Team
It is very nice
It is very nice, has a fair price. Everything worked out and the shipping time was acceptable. The only thing which bothered me is that I had to select express shipping for 15 Euros.
15 July 2024
Unprompted review
Reply from le gramme
Hello,
Thank you for sharing your feedback with us! We are delighted to hear that you find our product nice, and that the shipping process met your expectations.
We understand your concern regarding the express shipping fee, and we appreciate your understanding. Your input is valuable to us as we continuously strive to improve our services.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
Le Gramme Team
Amazing product and great customer…
Amazing product and great customer service
12 July 2024
Unprompted review
Reply from le gramme
Dear Simon,
Thank you for your kind words! We are delighted to hear that our product and customer service have met your expectations.
We do remain at your disposal for any further assistance.
Sincerely,
Le Gramme Team
I love Le Gramme
I love Le Gramme. I have been acquiring pieces in many ways over the years. My favorite is to go to the shop when I’m in Paris and try Everything! They do a personal consult and fit me for each style. Then over time I purchase online. Very nice online experience, as well: easy, free shipping, no added taxes. Website describes and show how the pieces wear very well.
I wear them in stacks, individually, and with other bracelets. Stacks are great, but honestly they do best alone. Very classy and unique enough to draw attention. I am a professor and students will ask all the time as well as friends and business colleagues.
Always get compliments and they subtly completely my look.
Just bought a couple of fabric cord bracelets for summer. First time for these, but already love them.
5 July 2024
Unprompted review
Reply from le gramme
Dear Martin,
Thank you for sharing your wonderful experience with us! We're thrilled that you enjoy both our in-store visits and online shopping. Your insights on styling our pieces are greatly appreciated, and we're glad they complement your look so well. Enjoy your new bracelets for summer!
Best regards,
Le Gramme Customer Service Team
I ordered a bracelet and it took ages…
I ordered a bracelet and it took ages to arrive and after the birthday that it was a gift for. Instead of paying customs on it I instructed it to be returned to sender. It has arrived back with Le gramme and I have emailed to say I will pay the processing fee and asked for a refund on the bracelet minus the processing fee, and they simply haven’t replied. I have emailed their support 4 times now and no response. Basically they have stolen £220 off me…
UPDATE: Le Gramme appear to have returned this back to DHL in the UK - after my repeated emails that I would like to be refunded and they could deduct processing costs. They still haven’t returned my emails or notified me of what they were doing. Now I have DHL on the phone confused about a package they have for me that’s addressed directly to them. The worst customer service I have experienced from a company. This is actually my second purchase from Le gramme but the first was from Selfridges so haven’t dealt with them directly - I certainly won’t be purchasing their products again. I guess they must think they’re pretty amazing to not have to care about repeat custom.
4 April 2024
Unprompted review
Reply from le gramme
Dear Geraldine,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.
Have you contacted our customer service team at this email address: eshop@legramme.com? One of our representatives will get back to you promptly so we can resolve this together.
We remain at your entire disposal for any further assistance and hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Le Gramme Customer Service Team
Watch the fine print on overseas delivery
Ordered a really nice ring. The wrong one came but I decided to keep it as I couldn't be fussed sending back from UK to Paris. Now I have an invoice from FedEx for delivery, even though delivery is apparently "free". The support service was very quick to point to the fine print hidden somewhere in the website which tells you this.
Other buyers beware of buying from abroad!
20 February 2024
Unprompted review
I’ve been ordering from Tiffany & Co
I’ve been ordering from Tiffany & Co, Breitling, Givenchy and other high end quality products my entire life. In 34 years I’ve never been accommodated by a companies support website in my entire life. Le Gramme is of the highest satisfaction, quality, and standards that put all competition in a far 2nd place. Their timeliness is unmatched. Highest regard for this company and their commitments. I assure any customer of satisfaction as they’ve addressed my personal touches and customizations with acute accuracy and timely response. I’m a new lifetime customer. Thank you Le Gramme and thank you sales support technician Mathilde.
22 November 2023
Unprompted review
Reply from le gramme
Dear William,
We thank you so much for your positive feedback on our creations.
We are delighted that you enjoyed your experience with us.
We do remain at your disposal for any further assistance.
Sincerely,
Le Gramme Team
Sketchy
I ordered a bracelet on 09/20/23, it was delivered to me fairly quickly however i returned it as the size didn't match. The return was received by le gramme on 10/03/23 (which was confirmed by email). I am still waiting on my refund as they claim they have issues with the refund system.
There hasn't been an update whatsoever or a date set, this is VERY SKETCHY!
I would not recommend buying from them
Oh and if the customer service wants to reply to this and claim it isn't true, my order number is 17908
10 November 2023
Unprompted review
Reply from le gramme
Dear Charlene,
We thank you for your message.
We confirm that the technical issue has been resolved and the refund has been processed today.
We sincerely apologize for the delay, and we thank you for your patience.
Best regards,
Le Gramme - Customer Care Team
Hello it's been almost 2 months since I…
Hello it's been almost 2 months since I returned the product. I received nothing but irresponsibility from your company. Customer support is never available for a call. I am super disappointed. Are you still having problems with the payments? Really? 2 months you cannot solve the problem? I don't believe you honestly.
Why other people in the review pages doesn't complain about this issue?
Why are you treating me like this? What did I do to you?
9 November 2023
Unprompted review
Reply from le gramme
Dear Gevorg,
We understand your disappointment and apologize for the delay.
We have contacted the department concerned, who have informed us that a technical issue is paralyzing our entire logistics system, and is therefore blocking refund flows.
Please be assured that we are working to resolve this issue and that your refund will be processed as soon as possible.
Please accept our apologies for any inconvenience caused, and rest assured that our teams are working to the best of their ability to limit the problem.
Sincerely,
Le Gramme Customer Service
Fast delivery… good quality
I like the bracelet I bought. Maybe a bit overpriced for the material used but the quality seems very high. Happy for the moment.
25 September 2023
Reply from le gramme
Dear Daniele,
Thank you for your message.
We thank you for your positive feedback on our creations.
We are delighted that you enjoyed your experience with us.
Sincerely,
Le Gramme Customer Service
Feels like a personal statement
Feels like a personal statement. The piece and the message from the team make it unique.
25 June 2023
Reply from le gramme
Dear Noah,
We thank you for your kind message and your interest in our creations.
We are delighted that you enjoyed your experience with us.
We remain at your disposal for any further assistance.
Sincerely.
Le Gramme Customer Service
Worst customer care
Worst customer care, return policy and convenience with this company.
I make a huge mistake that I ordered anything from this company.
My order was around 300 and on end I will pay 500 and that’s only because I want just size bigger, nothing else
29 May 2023
Reply from le gramme
Dear Marko,
Thank you for taking the time to leave your review.
Following our email exchanges, please note that we have issued a refund following your request.
We remain at your disposal for any further assistance.
Best regards,
le gramme customer care
Il est content le cheri
18 May 2023
Reply from le gramme
Bonjour Madame,
Nous vous remercions de l'intérêt que vous portez à nos créations et sommes ravis que vous ayez vécu une belle expérience à nos côtés.
Nous vous remercions pour le temps que vous avez pris pour nous évaluer et restons à l'écoute de vos commentaires.
Mathilde - Service Client le gramme
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