Well the desk staff were so polite and friendly and represent the branch very well The test was thorough and I think the price of my lenses was equal or parallel with Specsavers All-round very good... See more
Company replied
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Well the desk staff were so polite and friendly and represent the branch very well The test was thorough and I think the price of my lenses was equal or parallel with Specsavers All-round very good... See more
Company replied
My son with Downs syndrome had an eye test with Lucy Wogan. She trained in Cardiff with Maggie Woodhouse so has specialist knowledge of vision in people with Downs syndrome and made my son's visit in... See more
Company replied
Thorough hearing assessment and results clearly explained . My new oticon aids are light , discreet and very effective . I can now hear birdsong , my shoes creaking , every word of the kids’ conversa... See more
Company replied
I have been coming to Leightons Cobham for +20 years, the whole team are fantastic. You are always made to feel very welcome. The Ultimate Eye Examination is exceptional, I recommend to all friends... See more
Company replied
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
9 Oakdene Parade, KT11 2LR, Cobham, Surrey, United Kingdom
Replied to 78% of negative reviews
Typically replies within 1 week
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Well the desk staff were so polite and friendly and represent the branch very well
The test was thorough and I think the price of my lenses was equal or parallel with Specsavers
All-round very good Cobham branch

Reply from Leightons Opticians & Hearing Care - Cobham
I return to Leightons for myself and my son time and again for several reasons. The staff are friendly, knowledgeable and listen. The service is very good and I don't get the hard sell on additional scans or products but I do get clear information in what benefits they might have. I always feel reassured of the quality of product when I am purchasing. I would highly recommend Leightons

Reply from Leightons Opticians & Hearing Care - Cobham

Reply from Leightons Opticians & Hearing Care - Cobham
Very professional from start to finish.
Good product knowledge and everything explained brilliantly.
Would thoroughly recommend.

Reply from Leightons Opticians & Hearing Care - Cobham
My son with Downs syndrome had an eye test with Lucy Wogan. She trained in Cardiff with Maggie Woodhouse so has specialist knowledge of vision in people with Downs syndrome and made my son's visit incredibly positive.

Reply from Leightons Opticians & Hearing Care - Cobham
Great friendly service. Had everything we needed. Will defiantly use an again.

Reply from Leightons Opticians & Hearing Care - Cobham
Excellent experience. Thorough testing and friendly helpful and knowledgeable staff.

Reply from Leightons Opticians & Hearing Care - Cobham
An excellent, friendly and professional service. Very knowledgeable staff.

Reply from Leightons Opticians & Hearing Care - Cobham
Audiologist John Irvine was recommended to us by a neighbour and I am so pleased that he did so! John was kind, calm and very professional. Wax removal was quick and painless in super-clean surroundings, and everything was explained clearly and simply, particularly important for an older patient. First class service all round.

Reply from Leightons Opticians & Hearing Care - Cobham
The staff are wonderful. Friendly and knowledgeable. It’s always a pleasure to go there. Excellent service.

Reply from Leightons Opticians & Hearing Care - Cobham
Visited Cobham branch. Great service and interesting range of frames not seen in other high st chain opticians. Wide choice of varifocal lens options to suit my specific needs.

Reply from Leightons Opticians & Hearing Care - Cobham
Excellent customer service. Visited here a few times and they are helpful, friendly, professional and caring to all their customers.

Reply from Leightons Opticians & Hearing Care - Cobham
I have been coming to Leightons Cobham for +20 years, the whole team are fantastic.
You are always made to feel very welcome. The Ultimate Eye Examination is exceptional, I recommend to all friends and family to have regular scans, they can detect serious issues in good time. Mr Ardeshir is amazing, am so grateful to him. Sally and James are both super helpful, knowledgeable, professional, and friendly!! It’s always a pleasure to catch up with them when I need new glasses. The MyLeightons Family Plan is a great scheme, such good value. I have complete confidence in the whole Team. Thank you for your continuous support and hard work!

Reply from Leightons Opticians & Hearing Care - Cobham
Great initial experience. Greeted immediately, seen very quickly despite arriving a bit early. I was kept informed throughout the various tests and scans, and received useful assistance when selecting frames.

Reply from Leightons Opticians & Hearing Care - Cobham
They are brilliant in Leighton's - so friendly and helpful and have lots of affordable frames so paid as much for my 4 glasses as my mum did at Specsavers!! Definitely worth a visit - amazing lenses and such personable Customer Service

Reply from Leightons Opticians & Hearing Care - Cobham
I have been going to opticians for the majority of my life but it has taken me ** years (I hate my age!!) to find the perfect one. The lady who is the manager (I am not allowed to put names on here apparently) and the young man who did my actual eye test and last but not least the young man who did the final fitment were absolutely professional, friendly and extremely helpful.
Thank you for making my life a lot easier and for an enjoyable experience. In passing the manager has the most beautiful eyes ( I probably will get into trouble for saying that but hey ho) Once again thank you for everything.

Reply from Leightons Opticians & Hearing Care - Cobham
Could not be better - a lovely store, friendly and professional staff. Excellent choice of glasses in a lovely environment with great help. Just a very good experience.

Reply from Leightons Opticians & Hearing Care - Cobham
I have used them for years and always satisfied with the welcome and service I am given

Reply from Leightons Opticians & Hearing Care - Cobham
I have recently had my eyes tested at Leightons, Cobham for new spectacles and have been overwhelmed by the friendliness of the staff, the wide selection of glasses available and the kind and professional way that I have been treated. I have no hesitation in recommending them to my family and friends.

Reply from Leightons Opticians & Hearing Care - Cobham
Always knowledgeable, efficient and informative. The staff at the Cobham branch are helpful and happy to answer questions. A good choice of frames for both spectacles and sunglasses.

Reply from Leightons Opticians & Hearing Care - Cobham
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