Leightons Opticians & Hearing Care - Thatcham Reviews 139

TrustScore 5 out of 5

4.8

12 Kingsland Centre, The Broadway, RG19 3HN Thatcham, Berkshire, GB


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Rated 5 out of 5 stars

Great care and Efficiency has been shown each time I have visited Leightons. Tests and measurements were carried out buy Sheena Ruparelia on my ear regarding suspected tinnitus, using sophisticated te... See more

Company replied

Rated 5 out of 5 stars

My mother is 95 and has a hearing aid supplied by Leightons. It had become clogged with wax so that she suddenly couldn't hear at all. We came into Leightons and Jo cleaned and repaired the hearing ai... See more

Company replied

Rated 5 out of 5 stars

Sheena at Leightons sorted my ear wax problem, she's fantastic. She's so kind and clever. My narrow ear canal was a problem for other people to help, but Sheena was able to access and resolve the prob... See more

Company replied

Rated 5 out of 5 stars

Everyone was very kind, and very PROFESSIONAL. Sukhvinder Takhar did the eye exam, and he was very good, and very friendly. Made me feel at ease. I then sat with Albert, and I was shown some fram... See more

Company replied


Company details

  1. Optometrist
  2. Audiologist
  3. Contact lenses supplier
  4. Glasses store
  5. Hearing Aid Shop
  6. Optician

Written by the company

Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.


Contact info

  • 12 Kingsland Centre, The Broadway, RG19 3HN, Thatcham, Berkshire, United Kingdom

  • 01635863290

4.8

Excellent

TrustScore 5 out of 5

139 reviews

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Replied to 78% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Friendly and professional service

I have used Leightons opticians since it opened its Thatcham Branch, and have continued to do so despite moving 40 miles away. The staff are very professional and friendly, their expertise and advice put one at ease and help in choosing the correct type of frame and lenses. I thoroughly recommend them to anyone wanting or needing expert eyecare.

5 May 2021
Unprompted review
Leightons Opticians & Hearing Care - Thatcham logo

Reply from Leightons Opticians & Hearing Care - Thatcham

Chris thank you for your continued custom despite now living 40 miles away from the practice, our team in Thatcham will be delighted to read your lovely comments!

Rated 5 out of 5 stars

Had the ear wax removal service

Had the ear wax removal service. The process was excellent from start to finish. I was kept informed every step of the way, was shown before and after pictures and it was all very gentle. I did have a hearing test afterwards and there was some outside noise so maybe that could be improved.

31 March 2021
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Reply from Leightons Opticians & Hearing Care - Thatcham

Thank you for taking the time to leave us a review, Claire! We really appreciate all of our patient feedback.

Rated 5 out of 5 stars

Audiology test

My appointment with Audiologist and Hearing Aid Consultant, Sheena Ruparelia, was to check on a blocked ear issue that I had been inconvenienced with for a couple of weeks.
The checks that Sheena made were numerous and I was walked through every step - depending on the individual, its either fascinating or slightly concerning when you view a photograph of your eardrum!
Alongside the checks, rectifying the problem and the audio test, it was refreshing to talk to someone who is passionate about the subject of hearing and the links with general well being for us all.
I recommend that anyone interested in maintaining healthy hearing to book now, thank you for your dedicated work Sheena

28 March 2021
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Reply from Leightons Opticians & Hearing Care - Thatcham

Thank you for your wonderful review! Our audiologist, Sheena, and the team at Thatcham will be delighted with your feedback. Thanks again!

Rated 5 out of 5 stars

On time

On time, explained procedure thoroughly, and provided photos to support work carried out. Pleased with the results.

2 March 2021
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Reply from Leightons Opticians & Hearing Care - Thatcham

Thank you for taking the time to leave us a review, Graham, we really appreciate it!

Rated 5 out of 5 stars

Hearing Test

I booked a hearing test at Leighton's, as I have been suffering from tinnitus for several months. The hearing specialist, Sheena Ruparelia, carried out a very thorough examination and hearing test, patiently answered all of my questions and provided me with reassurance and good advice. Would highly recommend.

26 February 2021
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Reply from Leightons Opticians & Hearing Care - Thatcham

Glad to hear you felt reassured, Robert, our audiologists are always on hand to answer any of your questions with our patient care at the heart of everything we do. See you again soon!

Rated 5 out of 5 stars

Would recommend

Very good experience with Leightons. They were very knowledgeable and made my visit as easy and as quick as possible

17 December 2020
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Reply from Leightons Opticians & Hearing Care - Thatcham

Thank you for reviewing us, Charlotte. We pride ourselves on our person-centred care.

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish with Leighton’s Thatcham, highly recommended

16 December 2020
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Reply from Leightons Opticians & Hearing Care - Thatcham

We're very grateful for your recommendation, thank you for taking the time to leave your comments.

Rated 4 out of 5 stars

Very thorough and informative hearing…

Very thorough and informative hearing test. The audiologist explained the results and had these good videos to show you the inner workings of the ear. I will be recommending Leighton's to others.

10 December 2020
Leightons Opticians & Hearing Care - Thatcham logo

Reply from Leightons Opticians & Hearing Care - Thatcham

Thank you for letting us know about your experience, Catherine. It's great to know you felt looked after and thoroughly informed during your appointment.

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