Leisure Outlet in Nottingham gone out of business ... contacted the Cornwall site Deborah quickly got the relevant information from me for the damaged Vango side panel, even though not legally the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Return customer. Their pricing was way under that of other online companies, so as already had good service previously, I purchased a tent from them....almost 100 quid cheaper ! Free next day del.... See more
Great experience from the customer service team at Leisure Outlet. Deborah went out of her way to source two replacement air poles from a damaged awning even though it was just out of warranty. If eve... See more
Needed my awning & other bits in time for an expensive festival with multiple tickets & camping paid for. The goods were delayed into Leisure Outlet, but the guys there arranged an overnight delive... See more
Company replied
Company details
Written by the company
Leisure Outlet, your ultimate destination for all things outdoor adventure! Formerly an independent haven for outdoor enthusiasts, Leisure Outlet has now found a new home under the umbrella of World of Outdoors, breathing new life into our passion for exploration and discovery. At Leisure Outlet, we understand the thrill of venturing into the great outdoors, whether it's camping beneath the stars, trekking through rugged terrain, or simply enjoying a leisurely day by the water. With our extensive range of high-quality gear, equipment, and accessories, we're here to equip you for every adventure, big or small.
Contact info
1 Treleigh Park, Treleigh Industrial Estate, TR16 4ES, Redruth, United Kingdom
- 01209340340
- info@leisureoutlet.com
- leisureoutlet.com
the item arrived promptly and was well…
the item arrived promptly and was well packaged
25 September 2023
Reply from Leisure Outlet
Hello Dave,
Thank you for taking the time to leave a review! We're delighted to hear that your item arrived promptly and was well-packaged.
Thanks
Leisure Outlet
Bought a bike from you
Bought a bike from you - no quick release for the front wheel in packaging.
Can't use bike, very disappointed.
Having to go all through the hassle trying get this part from you.
Still not delivered, got one from amazon quicker.
Absolutely pissed off.
26 September 2023
Reply from Leisure Outlet
Hello Toby,
Thank you taking the time to share your feedback with us, and we're sorry to hear about your recent experience.
Upon reviewing the information in our system, it appears that you reported this issue to us on October 5th, and we promptly escalated it to our aftersales team on the same day. Our records indicate that we communicated to you our efforts to expedite the resolution process, which involved checking for available spare parts that we could send immediately or liaising directly with the bike supplier to obtain the necessary components.
We apologies that we weren't able to meet your expectations within your desired timeframe. Your satisfaction is important to us. We wish to resolve all issues reported to us as promptly as possible in all circumstance and we acknowledge we were unable to do so on this occasion.
Please can you email us a copy of the receipt for the new parts from amazon and we can look to cover the cost of these for you.
Regards,
Leisure Outlet Team
The price for my Sevylor Adventure…
The price for my Sevylor Adventure canoe was cheaper than anywhere else I found.
Now, when it arrived - pretty promptly - there was no skeg and no pressure gauge in the package... I know, that sounds bad but, their answering service was answered immediately and within 30 minutes I got a call back saying the missing items were on their way. Not only that, but they were sending me an upgraded pump, with pressure valve.
You can judge a company by how they react when things go wrong. Top drawer.
Thanks Adam and Dan.
5 October 2023
Reply from Leisure Outlet
Hello Katherine,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that we were able to resolve the issue with your order so quickly. We always aim to sort any problems faced as a priority and are sorry that you had any issues to begin with.
Our team appreciate any kind words we receive from customers and we have passed on your comments to Dan and Adam.
Regards,
Adam.
I was very happy with the service I…
I was very happy with the service I received, the competitive price of my purchase and the information provide concerning delivery and the delivery itself. Many thanks.
1 October 2023
Reply from Leisure Outlet
Hello Micheal,
Thank you so much for taking the time to leave such a positive review! We're delighted to hear that you had a great experience with our service. Providing competitive prices and clear information about delivery is essential to us, and we're glad to know that it met your expectations.
Thanks
Leisure Outlet
Terrible service
I have to say so far i am really disappointed!
I wanted to secure a particular bike after a lot of research for my daughters 4th birthday approaching in November.
I noticed you can order now and have it stored and delivered just in time for christmas! I thought let me see if i can perhaps get it stored and delivered for her birthday the month before. So i email in and to my delight i was told it was possible.
I then placed the order and notified the team that i had done so and would like it delayed. I then had confirmation from Millie Jacklin that this had all been organised.
To then the next day get a message to say it was out for delivery and yodel had received it!
So i emailed twice and no word back so i called first thing. I was relieved to hear the lady on the other line say she believed yodel would be able to delay the delivery for me. I was extremely shocked she thought that was possible and she reassured me. I hadn’t heard anything back after at all so i thought to check the app and it indeed said she has delayed the delivery but only until 16th October!!
I then call up and a gentleman did try to assist me but i had to try to explain a couple of times i would like it delivered 17th November ideally if possible so if it can be prepared the week of 13th november. He then kept saying he will organise for it to be taken off the shelf on the 17th and despatched after. He clearly was not actually listening to what i was saying. My mum witnessing the call just told me to give up and let it be delivered as it is, as we have no faith your company actually know how to facilitate this.
It is really frustrating as we still have her old bike which we now need to urgently sell to make space but of course we also will need to keep it in its box hidden away from her which is going to be a massive challenge to find the room. It has really been a let down!
After challenges to spend so much on a bike, i know how to have it stuck in our front room in the box for 2 months.
4 October 2023
Unprompted review
Reply from Leisure Outlet
Hello Emily,
I am extremely sorry for the problems you have faced.
I have looked into this for you and can see someone called you yesterday to try and resolve the matter with you.
I am happy to confirm that the bike is on its way back to us and we will be shipping the bike out in November in time for your daughters Birthday.
Sorry again for the initial problems and inconvenience caused but i am glad we have managed to resolve the matter for you.
I hope your daughter has an excellent Birthday and loves her new bike!
Thanks
Leisure Outlet
POOR!!
POOR!!
Ordered a blow up awning, cancelled the order and decided to have the item shipped to Spain.
Cancelled order accepted, re-order confirmed.
Cancelled item sent to our home address whilst were in Spain...for 5 weeks.
Poor communication throughout. Weeks went by, limited reponses. As we are nearing heading home, it was made clear to cancel the order for Spain delivery as w'ed be leaving soon...no response.
The day were leaving, DHL Spain ring to say theyve got our parcel, 400 miles away and itll cost £280 in taxes on top. No thanks, return to sender.
The orders were originally placed on the 6th and 7th of August, its now 3rd October, i received the first refund yesterday, returned the parcel they delivered in error three weeks ago, still no refund.
Ive used Leisure Oulet for many years, not anymore.
Isolated errors, probably. The lack of communication and non response to emails is the nail in the coffin.
Not even an apology.
6 August 2023
Unprompted review
Reply from Leisure Outlet
Hello Nick,
I am extremely sorry with the problems you have faced with your orders and the lack of communication on our behalf.
I completely understand your frustrations and i am sorry for the errors made on our side. I can see Dan called you yesterday to apologise and rectify the issues still existing with the order and i believe everything is now resolved, if this is not the case please get in contact.
Sorry again for the inconvenience we have caused you.
Thanks
Hannah
Great service and product pricing
Great service and product pricing. My first stop for purchasing outdoor & caravan goods>
30 September 2023
Reply from Leisure Outlet
Hello Paul,
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our service and found our product pricing to your satisfaction. It's wonderful to know that we are your first choice for purchasing outdoor and caravan goods.
Your support and loyalty mean a lot to us, and we're committed to continuing to provide you with top-notch products and service. If you ever have any specific needs or questions in the future, please don't hesitate to reach out.
Thanks
Leisure Outlet
No customer service
Bought an Airedale 5.0s from you this year on the understanding it was this years model As I have been unable to obtain the sun canopy which was advertised as an accessory I can only assume it is old stock when trying to speak with your ur “online chat” they cut me off
30 August 2023
Reply from Leisure Outlet
Hello,
I am sorry for the confusion but i am glad we have managed to clear things up with the phone call we've just had. To confirm the details discussed:
We have checked with Outdoor Revolution and the Airdale 5 bought in 2023 IS compatible with the Airdale 5 sun canopy. This sun canopy will be available again in spring when the new ranges are release.
Sorry again and if you have any further questions please get in touch.
Thanks
Leisure Outlet
Great service and quick delivery.
Very quick delivery time and product was good value.
However the postage charge was a little on the high side, costing the same price as the item.
29 September 2023
Reply from Leisure Outlet
Hello Howard,
Thank you for your feedback! We're pleased to hear that you were satisfied with the quick delivery time and that you found our product to be of good value.
We understand your concern about the postage charge. Shipping costs can vary based on a number of factors, including the weight and size of the item, the shipping method chosen, and the destination. We always aim to provide competitive shipping rates, and we regularly review our pricing to ensure that we are offering the best possible value to our customers.
We appreciate your feedback regarding the postage charge, and we will take it into consideration as we continue to improve our services.
Thanks
Leisure Outlet
Great service let down by delivery…
Great service let down by delivery charge and using Yodel.
Won't use again due to Yodel being dire.
The delivery made me question whether the £2 extra for Amazon was a better deal.
Bought a bike lock and the delivery box looked to have been opened and resealed by Yodel.
The lock has the code for spare keys printed on the box! This made me order another identical lock from Amazon. From fear of spare keys being ordered.
Didn't waste my by contacting leisure outlet as no decent company would use Yodel...
I feel like I have wasted £30.
28 September 2023
Reply from Leisure Outlet
Hello Daniel,
I am extremely sorry to hear the problems you have faced with Yodel!
If you contact us on 0115 784 5942 we will arrange to get the lock collected and a refund issued for you.
Also if you do with to order in the future if you give us a call we can certainly send it with a different courier.
Sorry again for the problems you have faced but i hope we can get it sorted for you.
Thanks
Leisure Outlet
Happy with product
Had trouble completing an online order (don’t usually have difficulties elsewhere). Gave up and ordered by phone instead; staff member very helpful, order arrived quickly. Happy with product (collapsible water container with tap)
21 September 2023
Reply from Leisure Outlet
Hello Martina,
Thank you for taking the time to share your experience with us.
We apologise for any inconvenience you encountered while trying to place your online order. We're glad to hear that you reached out to our phone support, and we're pleased that our staff member was able to assist you effectively.
Thanks
Leisure Outlet
Do not Buy
I Bought the
Bridgford Skye 220 Deluxe Caravan Porch Awning 12 weeks ago and that is exactly how long it lasted 12 weeks. Not fit for purpose, customer service terrible and rude with no offer of any money back. I believe my Awning to be faulty as other residents on the caravan park have the same awning but unaffected. A complete waste of £160
30 June 2023
Unprompted review
Reply from Leisure Outlet
Dear Angela,
I sincerely apologise for any dissatisfaction you may have experienced regarding the warranty resolution. It's important to note that in the instructions you receive with the awning it states 'This awning is designed for touring only. It i not suitable for static or commercial usage'. Your emails have indicated that you haven't used the awning for touring purpose but for a static/ seasonal pitching, subjecting the awning to continuous exposure to sunlight and UV damage. This prolonged exposure can lead to material degradation, weakening the awning over time.
Where there is a requirement for pitching for extended period of time, as you have described. We would always recommend giving consideration to the awning fabric being purchased, however, the cost of these awnings are considerably more expensive than the awning purchased. If you would like any recommendations on more suitable awnings we would be happy to assist you with finding an awning.
I understand your frustration with the response from our after-sales team, but unfortunately as this problem is misuse and not a manufacturing fault the warranty was declined.
Once again, I apologise for any inconvenience you've encountered.
Sincerely,
Leisure Outlet
Price matched
I asked for them to match a price I had found on some bikes which were quite a lot cheaper and they kindly did this for me, it was really straightforward and delivery was fast, couldn’t fault the service I received. I spoke to Imran on the phone who was very polite and helpful.
27 September 2023
Reply from Leisure Outlet
Hello,
Thank you for taking the time to leave such a positive review! We're delighted to hear that we could match the price you found on the bikes and that the process was straightforward for you.
We're also pleased to know that you had a great experience with our customer service representative, Imran. Providing excellent customer service is a top priority for us, and we'll be sure to pass along your kind words to him.
Thanks
Leisure Outlet
Out of business?
**UPDATE ON 20thOCT'23**
**It looks very much like this business has shut down.
For many days now the chat is offline, phones, emails are unanswered, their contact page shows CLOSED against every day and now their twitter, facebook and instagram pages have been closed.**
I have now been waiting several weeks for a courier to collect a high value item (battery generator) for repair under warranty.
Each time I make contact I am told someone will contact me back urgently to arrange the collection. No one ever has.
It's like Groundhog Day.
I am told by Dan again and again there is nothing they can do as it is up to the manufacturer to arrange as it is under warranty and they do not have any responsibility themselves.
This of course is not correct. Under the Consumer Contracts Regulations such an electrical item costing over £3000 would be expected to have a lifespan far in excess of one year and as the seller they are responsible for this irrespective of and aside to any manufacturer warranty which is in addition to the CRA and which the consumer is under no obligation to utilise.
When this was put to Dan he told me in a recorded phone call that the Consumer Contracts Regulations did not apply to them and that he would terminate the phone call if I suggested this again.
Today I phoned the manufacturer directly and the person answering told me that they could raise a collection immediately if the retailer contacted them and that there was no reason this could not have been done weeks ago.
I deliberately bought from an established seemingly reputable business due to the item being a very high value item, it is very disappointing to experience such inept customer service lacking in knowledge of even basic consumer rights and the inability to at least return phone calls or recognise and act on something that has clearly become unacceptable.
At this point I have little confidence the item will be collected, repaired and returned within any sort of reasonable timescale and as the days pass by and the faulty item still sits here it seems ever likely that legal intervention will be required to get things moving.
29 September 2023
Unprompted review
Reply from Leisure Outlet
Hello Andrew,
Thank you for taking the time to share your recent experience with us. We sincerely apologise for the inconvenience and frustration you've encountered while trying to arrange the repair of your generator under warranty.
Your feedback is greatly appreciated, as it helps us identify areas where we can improve our service. We understand that waiting for weeks without any progress is incredibly frustrating, and we want to assure you that this is not the level of service we aim to provide to our valued customers.
We have taken immediate action to rectify the situation and ensure that your item is collected, repaired, and returned within a reasonable timeframe. We have also initiated contact with the manufacturer to expedite this process, as you have rightfully pointed out that they can arrange the collection more swiftly.
Once again, we apologize for the inconvenience you've faced,
and we appreciate your patience as we work to resolve this matter promptly.
If you have any further concerns or questions, please do not hesitate to reach out to us directly.
Kind Regards
Leisure Outlet
Good price
Good price, Deliverys in good time. One star off for a lack of communication regarding expected delivery date.
26 September 2023
Reply from Leisure Outlet
Hello Schmang,
Thank you for your review and for choosing our service. We're pleased to hear that you found our prices competitive and that your order arrived in a timely manner.
We apologise for any inconvenience caused by the lack of communication regarding the expected delivery date. We understand that clear communication is essential in providing a positive shopping experience. We'll review our communication processes to ensure that we provide more accurate and timely information to our customers regarding their deliveries in the future.
Thanks
Leisure Outlet
Superb service with next day free…
Superb service with next day free delivery
Will certainly buy from again
26 September 2023
Reply from Leisure Outlet
Hello Alan,
Thank you for your glowing review! We're thrilled to hear that you had a superb experience with our service and that you appreciated our next-day free delivery option.
Customer satisfaction is our top priority, and it's always rewarding to know when we've met or exceeded your expectations. We look forward to serving you again in the future and appreciate your continued support.
Thanks
Leisure Outlet
Reply from Leisure Outlet
Hello Colin,
Thank you for leaving us a positive review!
We're delighted to hear that your order was expedited quickly and that you had a great experience with us.
Regards,
Leisure Outlet Team
From the start of talking to the man on…
From the start of talking to the man on the phone as I couldn't find the item I needed on the internet, he was very helpful and the item arrived as stated, I will be using them again
25 September 2023
Reply from Leisure Outlet
Hello Robert,
Thank you for your positive feedback! 🌟 We're delighted to hear that you had a great experience with our customer service team, and we appreciate your kind words about our assistance over the phone. We're here to help you find the products you need, even if they're not readily available on our website.
We're thrilled that your item arrived as expected, and we look forward to serving you again in the future. Should you ever need assistance or have any questions, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to make your shopping experience enjoyable.
Thank you for choosing Leisure Outlet! 🛒
Leisure Outlet Team
I can't give 0 stars or I would
I can't give 0 stars or I would. The story is lengthy, I will try and keep it brief. Early August I phoned to find out stock availability. I was told they had the 2 brackets I wanted in stock. I ordered online, then had to phone as I had an issue trying to pay online. (Never usually have a problem). So I paid over the phone (no indication with stock problems for my order). After a few days I received one bracket in the post. I enquired as to why only one bracket when I ordered two. Out of stock I was told!
Annoyed, yes I was indeed.
The other bracket would be with me Monday I was then told. The following week no sign of the bracket. Actually it will be September they now say. So I asked for a refund, as one bracket is no good to fix on my awning. I sent the bracket back. No refund materialised. I waited and waited and then 20th September I complained and asked again for my refund. It was dealt with and I was told it had been processed. A week later I get a refund for ONE bracket!!! Argghh!!! Incompetent at every stage. Will never deal with this company again.
28 September 2023
Unprompted review
Reply from Leisure Outlet
Hello Diane,
I'm truly sorry to hear about the frustrating experience you've had with our company. Please accept our sincerest apologies for the inconvenience and miscommunication you've faced throughout this process.
First and foremost, I want to apologise for the stock availability issue and the incorrect shipment of only one bracket when you ordered two. This is not the level of service we strive to provide to our customers, and we take full responsibility for this error.
We understand your annoyance and disappointment in not receiving the correct items in a timely manner. It's clear that we have fallen short of your expectations, and we deeply regret the inconvenience this has caused.
Regarding the refund issue, I can understand your frustration when you received a refund for only one bracket instead of both. This was yet another error on our part, and I'm truly sorry for the oversight. However, i can confirm a full refund has now been issued.
Thanks
Leisure Outlet
Great price and speedy delivery
23 September 2023
Reply from Leisure Outlet
Hello Alan,
Thank you for choosing Leisure Outlet and for taking the time to share your positive experience with us!
We're delighted to hear that you found our pricing great and our delivery service speedy. Providing competitive prices and efficient delivery is our commitment to our valued customers.
Your satisfaction is essential to us, and we look forward to continuing to serve your outdoor equipment needs in the future.
Leisure Outlet Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.