Leisure Outlet in Nottingham gone out of business ... contacted the Cornwall site Deborah quickly got the relevant information from me for the damaged Vango side panel, even though not legally the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Return customer. Their pricing was way under that of other online companies, so as already had good service previously, I purchased a tent from them....almost 100 quid cheaper ! Free next day del.... See more
Great experience from the customer service team at Leisure Outlet. Deborah went out of her way to source two replacement air poles from a damaged awning even though it was just out of warranty. If eve... See more
Needed my awning & other bits in time for an expensive festival with multiple tickets & camping paid for. The goods were delayed into Leisure Outlet, but the guys there arranged an overnight delive... See more
Company replied
Company details
Written by the company
Leisure Outlet, your ultimate destination for all things outdoor adventure! Formerly an independent haven for outdoor enthusiasts, Leisure Outlet has now found a new home under the umbrella of World of Outdoors, breathing new life into our passion for exploration and discovery. At Leisure Outlet, we understand the thrill of venturing into the great outdoors, whether it's camping beneath the stars, trekking through rugged terrain, or simply enjoying a leisurely day by the water. With our extensive range of high-quality gear, equipment, and accessories, we're here to equip you for every adventure, big or small.
Contact info
1 Treleigh Park, Treleigh Industrial Estate, TR16 4ES, Redruth, United Kingdom
- 01209340340
- info@leisureoutlet.com
- leisureoutlet.com
I have not received my purchase
I have not received my purchase
Or any notification that it was delivered
It's now six days late
27 September 2023
Reply from Leisure Outlet
Hello Anthony,
I would like to extend my sincere apologies for the inconvenience you've experienced regarding your recent order with us. We understand how frustrating it can be when a purchase does not go as planned, and I assure you that we are committed to resolving this matter promptly.
I want to reassure you that at Leisure Outlet, we take pride in our dedicated customer service team, ready to assist you with any concerns or issues that may arise during your shopping experience. Your satisfaction is our top priority.
I am pleased to inform you that one of our customer service members has reached out to you and provided proof of delivery to your email address. According to our records, your order, placed on the 18th September, was dispatched on the 19th September and subsequently delivered to your business address on the 21st September at 9:20 am. To keep you informed, we always send out dispatch confirmations and tracking details for your orders. However, sometimes these emails may end up in your spam or junk folder, so I kindly recommend checking there as well.
I genuinely appreciate your patience in this matter, and I want to ensure that your needs are met. If you have any further concerns or require additional assistance, please do not hesitate to reach out to us. We value your feedback and are here to address any questions or issues you may have.
Once again, I apologise for any inconvenience you've encountered, and I look forward to assisting you in resolving this matter to your satisfaction.
Regards,
Leisure Outlet Team
Reply from Leisure Outlet
Hello Karen,
Thank you for choosing Leisure Outlet for your outdoor equipment needs, and for taking the time to share your positive experience with us!
We're thrilled to hear that you are pleased with your purchase of two Quest chairs and that our service exceeded your expectations. Providing top-notch products and efficient delivery services is our commitment to our valued customers.
Your satisfaction is paramount to us, and we look forward to continuing to meet your outdoor equipment needs in the future.
Leisure Outlet Team
Our experience.…
The product arrived very quickly after we booked it. The person delivering the package was nice and courteous. we have only used the awning twice. It leaked the first time after torrential rain. The second time it was ok.
3 September 2023
Reply from Leisure Outlet
Hello Morag,
Thank you for taking the time to share your feedback with us regarding your recent purchase and delivery experience. We sincerely appreciate your valuable input.
I'm pleased to hear that your product arrived promptly, and you had a pleasant interaction with our delivery personnel. However, I'm sorry to hear about the issue you encountered with the awning's performance during the first use, especially after heavy rain.
It's worth noting that awnings, like many outdoor products, can undergo a process known as "weathering." During this adjustment period, the fabric may need some time to expand, contract, and adapt to different weather conditions. This can occasionally result in minor issues, such as leaking, during the initial use. Rest assured, this is a normal part of the process, and subsequent uses should see improved performance.
If you would like to learn more about this weathering process or have any further questions or concerns, our dedicated customer service team is available to provide you with detailed information and assistance. Your satisfaction is essential to us, and we are here to ensure you have a positive experience with our products.
Once again, thank you for choosing Leisure Outlet, We value your trust in our products, and we are committed to delivering high-quality solutions for your outdoor needs.
If there's anything else we can do to enhance your experience, please don't hesitate to reach out to us.
Leisure Outlet Team
Brilliant Customer Service
After shopping around and finding Leisure Outlet offering the best price for the desired bike we placed an order, that same day I found the bike £10 cheaper, I filled in the price match form which was approved! Delivery was quick with brilliant updates along the way. On unpacking the bike we found a few defects which we reported straight away and a warranty claim was raised, emails went back and forth for 2 weeks to arrange collection of the bike so I decided to call Leisure Outlet instead. I spoke to Millie who took over the claim and literally raised a returns number and collection of the bike within 20 mins of the call, she really knew what she was doing. Thank you! The bike was collected on Monday and we received the replacement on Saturday which has no issues at all!
7 September 2023
Unprompted review
Reply from Leisure Outlet
Dear Gemma,
Thank you for sharing your experience with us, and we're thrilled to hear that you chose Leisure Outlet for your bike purchase! We take pride in offering competitive prices and providing excellent service.
We're delighted to hear that our price match process was straightforward for you and that you received the price adjustment promptly. Additionally, your positive comments about our delivery updates are much appreciated.
While we apologise for the initial defects you encountered, it's fantastic to know that Millie was able to swiftly assist you with the warranty claim, ensuring a seamless resolution. We'll make sure to pass on your kind words to her and the team.
Your satisfaction is our top priority, and we're pleased to have resolved the issue to your satisfaction. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Happy cycling, and thank you for choosing Leisure Outlet!
Leisure Outlet Team
Quick response and delivery
Quick response and delivery. Company kept me informed at all stages of the process.
31 August 2023
Reply from Leisure Outlet
Dear Barbara,
We greatly appreciate your fantastic feedback! It's heartening to know that you found our service to be quick and efficient, with excellent communication at every stage of your order. We pride ourselves on delivering a seamless experience, and your satisfaction reaffirms our commitment to providing top-notch service.
If you have any more needs or questions in the future, please feel free to get in touch. We're here to assist you, and we look forward to serving you again soon!
Leisure Outlet Team
Reply from Leisure Outlet
Dear James,
Thank you for taking the time to share your feedback. We're thrilled to hear that you had an excellent experience with our service, and that your order arrived on time and met your expectations. Customer satisfaction is our top priority, and it's great to know that we were able to provide you with a positive shopping experience.
Thank you for shopping with Leisure Outlet
Leisure Outlet Team
Reply from Leisure Outlet
Dear Brian,
Thank you for sharing your experience with our awning! We're delighted to hear that it looks fantastic and that you're pleased with your purchase. Your satisfaction is our ultimate goal, and it's wonderful to know that our product has met your expectations.
If you ever have any questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your new awning!
Leisure Outlet Team
Easy on line ordering and swift delivery
Easy on line ordering and swift delivery very satisfied with the product
15 September 2023
Reply from Leisure Outlet
Hello John,
Thank you for taking the time to leave us a wonderful 5-star review! We're thrilled to hear that your online ordering experience was smooth, and the swift delivery met your expectations. Customer satisfaction is our top priority, and it's fantastic to know that you're very satisfied with the product.
If you ever need anything else or have more shopping to do in the future, we're here to assist you. Enjoy your product!
Leisure Outlet Team
Very reliable and good quality
22 September 2023
Reply from Leisure Outlet
Hello Dianne,
Thank you for your fantastic 5-star review! We're delighted to hear that you found our products reliable and of great quality. Your satisfaction is our top priority, and we're thrilled to have met your expectations.
Thank you for choosing Leisure Outlet.
Leisure Outlet Team
Great Customer Service
From my first call placing an order they where so helpful. When I received my order I noticed a fault and they sorted it straight away without fuss
25 September 2023
Reply from Leisure Outlet
Hello Andrea,
We're absolutely thrilled to receive your glowing 5-star review! Thank you for sharing your positive experience with us. Our team takes pride in providing excellent customer service from the moment you place your order until it arrives at your doorstep. It's wonderful to hear that you found our team helpful during your initial call.
We're also glad that we could swiftly address and resolve the issue you encountered with your order. Your satisfaction is our utmost priority, and we believe in making things right without any fuss.
If you ever need assistance in the future or have more shopping to do with us, please feel free to get in touch. We're here to help!
Thanks again for choosing us, and we look forward to serving you again soon.
Leisure Outlet Team
Good price and speedy delivery
22 September 2023
Reply from Leisure Outlet
Hello Mark,
Thank you for taking the time to leave such a positive review! We're delighted to hear that you found our pricing competitive and our delivery service efficient. Your satisfaction is our top priority, and we're thrilled to have met your expectations.
If you ever have more shopping needs or any questions in the future, please don't hesitate to reach out to us. We're here to assist you every step of the way.
Thank You,
Leisure Outlet Team
Good selection of equipment and fast…
Good selection of equipment and fast efficient delivery
21 September 2023
Reply from Leisure Outlet
Hello Neville,
We truly appreciate your positive feedback!
It's fantastic to know that you found our selection of equipment appealing and that our delivery service met your expectations. Providing top-notch products and speedy service is at the core of what we do here at Leisure Outlet.
Should you require any assistance or have inquiries down the road, please feel free to reach out. Thank you for choosing us, and we eagerly anticipate the opportunity to serve you again in the future!
Leisure Outlet Team
Good price and quick delivery
31 August 2023
Reply from Leisure Outlet
Hello James,
Thank you for your feedback!
We're pleased to hear that you found our prices competitive and our delivery swift. At Leisure Outlet, we aim to provide value and efficiency to our customers. If you have any more needs or questions in the future, please feel free to reach out.
Your satisfaction is our priority, and we look forward to serving you again soon!
Regards,
Leisure Outlet Team
Fantastic service and communication…
Fantastic service and communication from you. Absolute shambles with Yodel delivery. Thats why one star missing
18 September 2023
Reply from Leisure Outlet
Hello Hiddleston,
Thank you for your positive feedback regarding our service and communication.
We apologize for any inconvenience caused by the delivery experience with Yodel. We understand how crucial a reliable delivery service is, and we will certainly take your feedback into account as we work to enhance our overall customer experience.
Your satisfaction is important to us, and we hope to have the opportunity to serve you even better in the future.
Leisure Outlet Team
Reply from Leisure Outlet
Hello Alexander,
We appreciate your kind words! Our team at Leisure Outlet is dedicated to providing excellent customer service, and we're delighted to hear that you had a positive experience when you called. If you have any more questions or need assistance in the future, please don't hesitate to reach out.
We're here to help, and we look forward to serving you again!
Regards,
Leisure Outlet Team.
Items missing and wrong items in…
Items missing and wrong items in packaging.
Having seen the reply from the company, I totally disagree with their account of events.
21 September 2023
Reply from Leisure Outlet
Hello Colin,
We appreciate your feedback, and we're sorry to hear about the issue you've encountered.
Upon reviewing our records, it appears that our dedicated customer service team has been promptly addressing your concerns. However, it seems that the matter at hand pertains to a damaged item rather than an incorrect or missing one.
Rest assured, our team is diligently assisting you with the warranty claim to resolve the situation. Your satisfaction is important to us, and we are committed to ensuring a positive resolution to this matter. Thank you for bringing this to our attention.
Leisure Outlet Team
Great service
13 September 2023
Reply from Leisure Outlet
Hello Philip,
Thank you for your kind words, We look forward to serving you in the future.
Regards,
Leisure Outlet Team
Excellent company
I bought some walking poles, arrived promptly and well packaged, unfortunately the grip was too small for my hands. I contacted the company and they immediately sent me details of how to return the item. I was offered a credit note but asked for a refund. This the company did without any question. I will deal with them again. The gentleman I dealt with on the phone could not have been more helpful.
22 September 2023
Reply from Leisure Outlet
Hello Maggie,
We appreciate your feedback and are delighted to hear about your positive experience with Leisure Outlet!
We're glad to have been able to assist you promptly with your walking poles purchase. Customer satisfaction is at the forefront of our service, and we're pleased that our team could provide you with a solution that met your needs.
We look forward to serving you again in the future, and we're here to assist with any outdoor adventures you have planned.
Thank you for choosing Leisure Outlet!
Regards,
Leisure Outlet Team
Quick delivery good quality product
Quick delivery, arrived on time,kept informed by emails, on order , good quality product,
20 September 2023
Reply from Leisure Outlet
Hello Mr. Smith,
Thank you for taking the time to share your experience with Leisure Outlet!
We're happy to hear that you had a smooth shopping journey, from quick delivery to receiving a quality product. Your satisfaction is our priority, and we're here to provide top-notch service whenever you need us.
Enjoy your new product, and if you have any more outdoor adventures ahead, we'll be here to assist you along the way!
Regards,
Leisure Outlet Team
Fast service with excellent products
29 August 2023
Reply from Leisure Outlet
Hello Judy,
we're delighted to hear that you had a speedy and excellent shopping experience with us. Thanks for choosing our products, and we hope you enjoy them to the fullest!
Warm Regards,
Leisure Outlet Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.