Léo et Violette Reviews 

1,753
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning handbag designs, noting that the rich leather and overall craftsmanship are exceptionally soft, beautiful, and durable for everyday use. Consumers also deeply appreciate the incredibly helpful staff and the remarkably fast delivery service, which always make every online and in-store purchase completely smooth and pleasant. Some reviewers were not happy with customer service, pointing out poor communication, lack of support, and total unresponsiveness to emails. Additionally, a few people also mentioned frustrating shipping delays, added costs, and unexpected difficulties when trying to process product returns.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the gorgeous contemporary... See more

Quality

Consumers find quality to be a source of delight, frequently praising the exquisite craftsmanship, gorgeous... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting that shipping is fast and... See more

Staff

Clients share satisfaction on staff, highlighting that team members are very kind, attentive, courteous, and... See more

Customer service

Customers had ambiguous experiences with customer service, as opinions were sharply divided regarding support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off, the bag is stunning. I did a lot of research about quality of construction Leo et Violette had great reviews - I can attest and add to that count. I wanted a bag that would fit a laptop and... See more

Company replied

Rated 5 out of 5 stars

I love Leo & Violette, I've been a client for many years, living in France and then abroad, and the experience was always perfect (fast delivery, good customer service, good quality). I have 4 bags no... See more

Company replied

Rated 5 out of 5 stars

Unfortunately I don’t speak French, but was able to speak to a very kind, patient and knowledgeable salesman by the name of Francois when my order was not going through, due to some internet problem... See more

Company replied

Rated 5 out of 5 stars

Delivery from France to USA took 3 days. This even during the holiday season. After watched the review of Tanner Leatherstein. I purchased the my first ever Leo and Violet : Le Duo Shopper. I was... See more

Company replied


Company details

  1. Handbags Shop
  2. Fashion accessories shop
  3. Luggage Shop
  4. Shoe shop

About Léo et Violette

Written by the company

Mon image
Accessoires minimalistes & élégants.
Pensés pour votre quotidien.
Fabriqués en Italie.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(1,753)

156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great shopping experience

The sales girl who helped me on May 18th is super nice, friendly, thoughtful and pretty! Wrapped the gift nicely and make sure that there's no gap for the pick pocket to take it away. The quality of the card holder is incredibly awesome. Will definitely recommend friends & family to buy. Such a great shopping experience. Thank you!!

18 May 2024
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Reply from Léo et Violette

Thank you very much for your message :)
We are delighted to read that you had a very positive experience shipping with us.

Thank you again

Best regards,
Léo et Violette

Rated 5 out of 5 stars

Beautiful Bag

Beautiful Bag and Leather. Love the style

27 April 2024
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Reply from Léo et Violette

Thank you for your message and recent order :)

Best regards,
Léo et Violette.

Rated 1 out of 5 stars

Gold peels off

I wore my bag couple times and noticed that gold started to peel off. I wrote them a complain, but never heard back. Terrible client service and my bag from Zara after years of use holds better than this. Extremely dissapointed

4 May 2024
Unprompted review
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Reply from Léo et Violette

Dear Sir or Madam,

Thank you for your message.
As we don’t have any informations from you it’s difficult to answer properly to this message. Would you please be able to provide your order number ? Or tell us the email address you used to write to us ?

We do reply to 100% of the emails we receive but maybe yours arrived in the spams.
Did you try to contact us by WhatsApp or Instagram also?

Our WhatsApp number is +33650395368.
Our Instagram account is Instagram.com/leoetviolette

We are waiting for an update from you and will of course do everything we can to fix this problem with your bag.


Best regards
Léo et Violette

Rated 1 out of 5 stars

Mini Dalia

Firstly, I ordered a mini Dalia, and the received bad was a completely different colour than advertised in the photos. Secondly, I had a few questions about my order and contacted the shop but haven’t received any answer even after waiting for a few weeks. In the end decided to return because I felt like they didn’t care about me as a customer and I wasn’t satisfied with the purchase. Also, the from the first sight the quality of the bag was not worth 350€.

10 April 2024
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Reply from Léo et Violette

Dear Goda
Thank you for your message and recent order.
We are sorry about this situation.

Following your email + review from yesterday we immediately contacted you by phone and email to show you that we had never received any messages from you in the past weeks.
We reply to 100% of the emails we receive and usually within 24h.

We now have provided you with all informations regarding your return and once we receive your return we will proceed with the full refund of your order.

We remain available if you need any additional informations.

Best regards,
Léo et Violette.

Rated 5 out of 5 stars

Le Laurence tres jolie:)

I bought Le Laurence, my second bag from L&V. I like the timeless design, and great quality, the shipping was also super fast. I simply recommend the shop - the bags are great addition to my wardrobe uplifting the look. Thank you so much L&V!

4 April 2024
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Reply from Léo et Violette

Thank you so much for your kind words and fidelity with our brand :)

Best regards,
Léo et Violette.

Rated 5 out of 5 stars

Customer service is great

Customer service is great! The bag arrived with a few scuffs on the flap but they responded promptly when I flagged the issue and worked with me to resolve it. The bag designs are very stylish so would likely buy again.

29 March 2024
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Reply from Léo et Violette

Thank you very much for your order and sharing your positive experience :)

Rated 5 out of 5 stars

Very good.

Very fast delivery, and the bag is absolutely beautiful.

25 March 2024
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Reply from Léo et Violette

Thank you very much :)

Rated 5 out of 5 stars

This is the third time I buy from them

This is the third time I buy from them. They have the most elegant bags, which will always be relevant. And of course the quality. The quality is high, accurate, excellent level of finish. I love this brand and I am sure I will buy from them again.

15 March 2024
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Reply from Léo et Violette

Thank you so much for your message and your loyalty with our brand :)

Best regards,
Léo et Violette.

Rated 5 out of 5 stars

Second bag that I have purchased

Second bag that I have purchased. Once again everything was perfect and the product is top quality. Getting addicted 😅

11 March 2024
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Reply from Léo et Violette

Thank you very much for your message and loyalty towards Léo et Violette :)

Best regards,
Léo et Violette.

Rated 5 out of 5 stars

Great experience

I’m very satisfied with the purse I purchased, very good quality overall - i wish the packaging came in a box. The salesperson that helped me was very friendly and patient and open to giving honest feedback.

29 February 2024
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Reply from Léo et Violette

Thank you very much ! We are very happy to read that you enjoyed your experience :)

Rated 1 out of 5 stars

Vente d'un article en magasin au…

Vente d'un article en magasin au final.sold out envoie 1mois plus tard puis réception du sac avec une formulez cassé

29 February 2024
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Reply from Léo et Violette

Bonjour Madame,

Merci pour votre commande du sac Gina noir.

Nous sommes sincèrement désolés de ces différents soucis avec votre commande qui ne représente pas le niveau de qualité ni le niveau de service que nous défendons chez Léo et Violette depuis 2013.

Nous avons fait en sorte de vous proposer différentes solutions et attendions votre retour mais à l'heure actuelle, sauf erreur de notre part, nous étions toujours en attente de votre retour quant à votre décision (voir votre mail du 1er mars à 17h25).

Nous allons donc reprendre attache avec vous par e-mail pour régler au mieux et au plus vite cette situation.


Encore toutes nos sincères excuses pour ce problème tout à fait exceptionnel.

Bien cordialement,
Léo et Violette.

Rated 4 out of 5 stars

My first Léo et Violette (online) shopping experience

I am very happy with my bag. I’ve been eyeing the Le Gina bag for a long time. Then it came with a limited edition burgundy color. The delivery was fast (from France to Belgium) and the quality of the leather is superb! It feels very luxurious. The reasons why I didn’t put 5 stars are the following: 1) the hardware doesn’t feel as good. I have bags from Polène and their hardwares feel superior. 2) the packaging didn’t feel great at all. The box was ‘meh’. I didn’t get that luxury feeling when opening the package. Again, I will be comparing it to Poléne since they have around the same price range, the box from Poléne is a very nice touch. This is the first time I ordered from Léo et Violette, and while I was indeed satisfied with the product, I’m sure the shop can make some improvements on the issues I mentioned to make their customers even happier! 😊

16 February 2024
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Reply from Léo et Violette

Thank you very much for your order and detailed feedback :)
We are very happy to read that you enjoy your Gina and we take good notes of your improvements advices!

Thank you again for shopping with us.

Best regards,
Léo et Violette.

Rated 5 out of 5 stars

I love this purse

I love this purse! It's a perfect bag for the quiet luxury look and feel.

29 January 2024
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Reply from Léo et Violette

Thank you very much ! We are very happy to read that you love your bag :)

Rated 4 out of 5 stars

Bought two bags

Bought two bags. Le Dino in black and the giani burgundy baguettte. Received the Dino today. Beautiful bag, beautiful solid hardware . Love it. Has a faint smell. Not sure if it is chemical or leather . But the bag is anbsolutely fantastic 🥰 Awaiting my burgundy baguette.
Minor issues are 1) packaging was subpar .2) Even though I bought two bags in the space of a week no rewards for loyalty. Only reason that I am delaying buying the Gina in taupe from them. I would think a small business would pay close attention and try to retain its loyal customers.

2 February 2024
Unprompted review
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Reply from Léo et Violette

Dear,

Thank you for your recent orders on our website. We are very happy to read that you love your Dino bag and we are sure you'll love your Gianni Baguette too :)

Regarding the loyalty : we'd love to talk more about this by email. We'll reach out to you.
There is nothing more valuable than our loyal customers and we will do our best to give you the best possible experiences.

Thank you again.

Best regards,
Léo et Violette.

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