It's OK. Joined got the deposit and spend £10 for 50 free spins offer. To spend £10 I did 50 x 20p spins and only won £1.02. Had to go on live chat to get the offer, got it sorted after 5 mins ta... See more
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See what reviewers are saying
Wish the withdrawals were a little faster. The interface is decently set up. The promos aren’t super visible, especially for first time accounts. There should be an automatic bonus to a first deposit.... See more
Company replied
Have been playing on this website for years but never had a worse experience than I'm having now . Last 4 months have been playing thousands per month no vip invite whatsoever even thought I was o... See more
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Trustworthy casino, best customer service. Payouts happen without trouble albeit a little slower than some other institutions. Rtp seems fair enough, and overall good web and app design.
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling house
- Gambling Service
- Gaming services
- Online Sports Betting Vendor
Written by the company
LeoVegas is a multi-award-winning online casino, offering players the lion’s share of entertainment - slot games, live casino games, sports betting and more! As a mobile-first casino, LeoVegas is at the forefront of innovation, constantly striving to deliver the greatest iGaming experience to players, anywhere, anytime! That’s thanks to the LeoVegas app, available on both Android and iOS. LeoVegas offers thousands of slot games including all the popular titles, exclusives and new releases, plus a thrilling variety of live roulette, blackjack and baccarat tables as well as live game shows. Sports fans can benefit from thousands of pre-match and in-play markets on all major sporting events, competitive odds and a lightning-fast platform. On top of that, a wide range of secure and reliable payment methods are available that allow for hassle-free deposits and withdrawals. Safer gambling is a priority at LeoVegas which is why a variety of tools such as deposit limits, session limits and reality checks are also at players’ disposal. Finally, a dedicated customer support team is at hand for any questions or concerns, via live chat or email, not to mention a handy Help Centre covering the most frequently asked questions. What else do you like about LeoVegas? Let us know by leaving a review on the leovegas.com company profile. Your feedback matters to us!
Contact info
You should know
3.0
Average
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are dirty scammers
They are dirty scammers, they stole out of my pocket 3737€ without reason by closing my account stating that my verification has failed despite it been approved.
I do not recomment anyone to play in this dummy casino. They stole 2000€ of my own deposit and don't want to return it, such a fraudsters!!!
27 June 2026
Unprompted review
Reply from LeoVegas
Hello,
Thank you for bringing this to our attention. I am very concerned to read about your experience, and I want to assure you we take this matter extremely seriously.
For security and data protection, we cannot discuss specific account details in a public forum.
To resolve this for you as a priority, I have just sent you a private message through Trustpilot to request your account information. Please respond to that message, and a member of our team will investigate your case and contact you directly.
Kind regards, LeoVegas
1 star is even to much for this slop
1 star is even to much for this slop, you deposit and they take your money, worst casino in our galaxy
27 June 2025
Unprompted review
Reply from LeoVegas
Hi Trey, thank you for sharing your review.
We are very sorry to hear that you feel this way about your experience on our platform. We take all player concerns seriously and want to investigate what happened and resolve this for you right away.
We have emailed you through Trustpilot so we can get some details from you and look into this further.
Kind regards, LeoVegas
Scammers you are going to win there…
Scammers you are going to win there rigged casinos whenever bet big always going to lose do not gamble anywhere all the gambling Industry is scam stay away from them
25 June 2026
Unprompted review
Reply from LeoVegas
Hi Gurdial,
Thank you for taking the time to share your feedback.
We completely understand how frustrating a losing streak can be. However, we want to assure you that all games on LeoVegas use a certified Random Number Generator (RNG). This ensures every spin and bet is entirely random and unbiased, regardless of the stake size.
As a regulated platform, we always advocate for safe play and want to remind all our players that gambling is purely a game of chance. For anyone wishing to manage their play, we have a variety of supportive account options and limits available at any time.
Kind regards, LeoVegas
Have now closed my account
Have now closed my account, get an in game bonus and it freezes and reloads and the bonus is gone has happened every single time if you complain or write a review you get a story about we are sorry this happened but give us another chance this casino should be closed, I do not wish to receive any emails or contact what so ever from these thieves!!
26 June 2026
Unprompted review
Reply from LeoVegas
Hi Luan,
We're truly sorry to hear that your experience has left you feeling this way. We understand how frustrating it must be to encounter the same issue repeatedly, especially when it has affected your bonus, and we appreciate you taking the time to share your feedback.
We also acknowledge your request not to receive any direct contact and fully respect your preference. However, we've sent you an internal request through Trustpilot, which simply gives you the option to allow us to contact you directly if you ever decide you'd like us to investigate your concerns. If you choose not to accept it, we will completely respect your decision.
Kind regards,
LeoVegas
SCAMMERS STAY FAR AWAY WONT EVER GET YOUR WITHDRAWAL
Absolute trash site the withdrawal process was so easy now it's wait days on days then have it denied and then told try again in which denied again after waiting a week then no help from support now there saying I deposited from 2 different bank account which is not true so I have to withdrawal 2 separate times which u can only initiate one at a time so now I'll have to wait probably a month if they ever even do decide to not be a bunch of snakes will update as I continue to wait weeks on end STAY AWAY FROM THESE SCAMMERS
15 June 2026
Unprompted review
Reply from LeoVegas
Hi Tyler,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating withdrawal delays can be and take these concerns seriously. We'd like the opportunity to review your case further and better understand the issues you've encountered.
We have contacted you through Trustpilot to request additional information so we can investigate this matter and provide further clarification regarding the withdrawal process and your account.
We look forward to hearing from you and working towards a resolution.
Kind regards, LeoVegas
If I could I would leave 0 stars they…
If I could I would leave 0 stars they are incredible !!!!!! I won 10 k on Saturday after depositing 2 k I withdraw 8 they froze my account for verification I provided everything they ask they cancelled my withdraw of 8 k and refund me 2 k deposit forfeit the 6 k winning and banned be from their group for prohibited gambling bare in mind I did nothing wrong used my own identity and payment methods, did not use any bonus or promotional offer, completed the requested verification, and dispute the forfeiture of £6,000.you think they will have refund my 2 k if I didn’t win 10 k ? No never they take they take but when it’s to pay then they try to doge f…..rs , now they will Please provide the specific term allegedly breached and the basis for the forfeiture. If my complaint is rejected, please provide a final response/deadlock letter so I may refer the matter to IBAS they found the wrong customer to mess with I ll fight for my winning at all cost ! And I ll update this review and the previous one avoid at all costtttt scammers ! UPDATE: 12 June ( I ll keep updating about those s….mmers !!!!)
Following my original review, LeoVegas has now provided a more detailed explanation for confiscating my £6,000 winnings.
Their latest position is that they believe my personal details were amended in a way that circumvented their account-linking system. However, I maintain that I used my real identity throughout, including my real name, date of birth, address, PayPal account and identification documents. The only details that had changed over time were my email address and phone number.
LeoVegas refunded my £2,000 deposits but confiscated approximately £6,000 in winnings after my account reached around £8,000 following a blackjack session.
I have requested a formal final response/deadlock letter so that I can refer the matter to IBAS for an independent review. I believe an independent adjudicator should determine whether changing an email address and telephone number over time constitutes an attempt to circumvent account-linking, particularly where all core identity information remained genuine and consistent.
I will update this review again once LeoVegas issues its final response and/or the matter has been reviewed by IBAS. Update same day because of their inconsistency the allegerely complaint team doesn’t even know I got refunded 2 k and say they ll refund nothing 🤣🤣🤣🤣 it’s getting better and better !!!! I would like to highlight an inconsistency in LeoVegas’ position.
In your recent email, you state:
“I am unable to honour your request for a refund of the deposits made on your account.”
However, LeoVegas has already refunded my deposits of approximately £2,000. The only funds currently in dispute are the £6,000 in winnings that were confiscated.
This raises concerns that the facts of my case may not have been fully reviewed before the complaint response was issued.
For the avoidance of doubt:
* My deposits have already been refunded.
* The disputed amount is the £6,000 in winnings that were forfeited.
* I used my real identity, date of birth, address and payment method.
* The only details that changed over time were my email address and telephone number.
As your response appears to contain factual inaccuracies regarding the status of my deposits, I request confirmation as to whether this email constitutes LeoVegas’ final response to my complaint.
If it is your final response, please provide a deadlock/final response letter so that I may refer the matter to IBAS for independent adjudication.
If it is not your final response, please confirm that the complaint will be reviewed again taking into account that my deposits have already been refunded and that the disputed funds are the £6,000 in confiscated winnings.
Kind regards,
Karim Sadoune édit 1 month later my case was approved by ibs and has been studied it will probably take weeks or months to have a final decision in my favor or not so I will update one last time my review but defetelly don’t recommander this company !!!! U don’t let people register deposit 2 k win 10 k then refuse the withdraw but refund winning do ur job better from the start if u didn’t want me there ! Anyway I will update I think I have a strong case but can’t predict 🤷🏽♂️
6 June 2026
Unprompted review
Reply from LeoVegas
Hi there Sadoune,
Thank you for your extremely serious feedback.
We are absolutely appalled and deeply distressed by your profound allegations of fraud, the alleged £6k winnings forfeiture, and account ban after providing verification.
We are immediately launching an urgent, high-level investigation to determine the specific terms allegedly breached and provide a full response or deadlock letter for IBAS as requested.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The LeoVegas Team
Love this site
2 April 2026
Reply from LeoVegas
Hi Mitarina,
Thank you for your feedback!
We're glad to hear that you had a great experience with us, and knowing that we hit the mark for you means everything to us.
We really hope your experience at LeoVegas will continue to be this great, but if you have any suggestions for us to improve, then please do let us know.
All the best, LeoVegas
STOLE MONEY
STOLE MONEY! Error during a bonus and all of a sudden the bonus was never finished, could no longer connect to that game and the customer service reps Leon, Kay G and Davina were all useless.
Do not recommend! Fraudulent website and thieves
9 June 2026
Unprompted review
Reply from LeoVegas
We're sorry to hear about your experience and would like to thank you for bringing your concerns to our attention.
We understand how upsetting this must be, and this is definitely not the service we aim to provide. We take your feedback with the utmost seriousness and want to thoroughly investigate the bonus error, game connection problem, and your customer service interactions.
Please note that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
We value your feedback and would appreciate the chance to make things right.
Kind regards, LeoVegas
I was trying to login to my account but…
I was trying to login to my account but system was not allowing me even I remember my password. Anyways I clicked to forgot my password but I even did not receive the email. I connected to CS provided all my info but I don't remember what year I created my account . I have so many accounts from different sites , isn't it normal if I don't remember what year I registered and then he kicked me out from the chat . Unbelievable...never again
8 June 2026
Unprompted review
Reply from LeoVegas
Hallo Simon,
vielen Dank, dass du dir die Zeit genommen hast, uns dein detailliertes Feedback mitzuteilen. Ich bedauere zutiefst, dass deine Erfahrung bei uns so enttäuschend war und du dich nicht gut behandelt gefühlt hast. Das ist definitiv nicht der Standard, den wir bei LeoVegas anstreben.
Login-Probleme und das Ausbleiben einer E-Mail zur Passwortrücksetzung sind äußerst frustrierend, das kann ich sehr gut nachvollziehen. Besonders leid tut es mir jedoch, dass der Kontakt mit unserem Kundenservice nicht zu deiner Zufriedenheit verlief und du das Gefühl hattest, aus dem Chat geworfen worden zu sein. So sollte ein Gespräch bei uns keinesfalls enden.
Ich verstehe auch vollkommen, dass es schwierig sein kann, sich an das genaue Registrierungsjahr zu erinnern, besonders wenn man viele Online-Konten besitzt.Es tut mir leid, wenn dies in deinem Fall zu Missverständnissen oder Unmut geführt hat.
Ich möchte dir versichern, dass wir dies sehr ernst nehmen und dir gerne helfen möchten, dein Anliegen zu klären. Könntest du uns bitte noch einmal unter Angabe deiner E-Mail-Adresse, die du für dein Konto verwendest, kontaktieren? Am besten schreibst du uns eine E-Mail an kundenservice@leovegas.de und beziehst dich auf diese Trustpilot-Bewertung. Ich persönlich werde sicherstellen, dass dein Fall priorisiert und sorgfältig bearbeitet wird.
Unser Ziel ist es, dir ein sicheres und angenehmes Erlebnis zu bieten, und wir sind bestrebt, aus dieser Situation zu lernen, um unseren Service kontinuierlich zu verbessern. Ich hoffe, du gibst uns die Chance, dies wiedergutzumachen.
Mit freundlichen Grüßen,
Dein LeoVegas Team
The website itself is very good games…
The website itself is very good games are amazing the customer experience very bad I deposit 1,3k and won 12 k I withdraw more than 8 k and redeposit again they fast close my account and ask verification wich is normal I provided everything they asked it’s been 72 hours still no fund on my PayPal and for course I can’t access my account very stressful experienced it’s already hard enough to win and now I m fighting to get my fund when I should just be happy about my winning I will update my review and I lm never stop fighting to get my winnings ! 1 s’y update !!!! 10 june 2026 My account balance was approximately £8,000 at the time of closure. I have received confirmation of a £2,000 withdrawal. Please confirm the status of the remaining balance and specify the exact prohibited practice relied upon for the account closure.”
If you refuse to explain or confirm what happened to the remaining £6,000, I will escalate the matter to their Alternative Dispute Resolution (ADR) provider or the relevant gambling regulator, depending on which LeoVegas entity held your account.
6 June 2026
Unprompted review
Reply from LeoVegas
Hello Sadoune,
Thank you for sharing your feedback, and congratulations on your impressive win. We're sorry to hear about your experience. We completely understand how frustrating it must be to wait for your funds during what should be a celebratory moment.
We always aim to make our verification process as efficient as possible, and we appreciate your feedback on this experience.
We have reached out to you directly through Trustpilot to gather more details so we can assist you with the attention this deserves and get this resolved for you as quickly as possible.
Kind regards, LeoVegas
Withdrawal scam
Was a good casino but now if you deposit with paysafe you have to withdraw with paysafe and now they banned all withdrawals with visa they just want to take your money
3 June 2026
Unprompted review
Reply from LeoVegas
Hi David,
Thanks for your feedback.
We’re sorry to hear about your experience with withdrawals. We understand you are referring to our closed-loop payment policy, which requires withdrawals to be returned to the original deposit method where possible, in line with regulatory requirements.
That said, we do appreciate your feedback, as we are always looking to improve our service and the options we can offer.
Please note we have also emailed you through Trustpilot so we can get some details from you and look into this further.
Kind regards, LeoVegas
One of the best casinoes of all time.
26 August 2025
Reply from LeoVegas
Hi! Thank you so much for the amazing feedback! We are absolutely thrilled to hear that you consider us one of the best. Best of luck and have fun playing! All the best LeoVegas!
Steer clear of this one
Steer clear of this one. Missing funds, failed to honor bonuses and poor customer service. If I could give zero stars I would.
They reply to the review to make it look like they are doing their bit but no attempt to make contact with me to resolve the issue. You have my email. Contact me direct
28 May 2026
Unprompted review
Reply from LeoVegas
Hi there, thank you for your review.
We're sorry to hear that your experience did not meet your expectations. We take concerns regarding missing funds, bonuses, and customer service seriously, and we'd like the opportunity to review what happened.
We have emailed you through Trustpilot so we can get some details from you and look into this further.
We appreciate your feedback and will do our best to resolve this for you.
Kind regards, LeoVegas
Ignored Responsible Gambling Complaint for Over a Year
I raised a serious responsible gambling complaint with LeoVegas around a year ago and still have not received a proper response or resolution.
During the time I was gambling, I was suffering with severe gambling addiction, financial difficulties, poor mental health, and suicidal thoughts. My gambling eventually led to financial ruin, criminal behaviour to fund my addiction, and ultimately prison.
I believe there were clear signs of gambling harm and financial vulnerability that should have triggered stronger intervention and affordability checks.
What has disappointed me most is the lack of urgency and accountability shown when someone raises concerns this serious. Responsible gambling should be more than automated messages and generic responses.
I am now in recovery and speaking publicly about gambling harm awareness. I had hoped this could be resolved professionally and fairly directly with the company, but after waiting over a year without proper action, I feel people deserve to know my experience.
28 May 2026
Unprompted review
Reply from LeoVegas
Hi there,
Thank you for sharing your extremely serious and deeply concerning feedback.
We are profoundly sorry and distressed to learn of the severe harm you've experienced, including financial ruin, criminal behaviour, and imprisonment, which you attribute to a failure in our responsible gambling measures.
We are treating this as an absolute top priority, launching an urgent, thorough investigation into your specific case and our responsible gambling protocols to ensure accountability and prevent future harm.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
This was once the best online casino
This was once the best online casino. Not for the wins as you’ll end up losing tens of thousands of dollars playing minimum bet but for the top providers. No limit and hacksaw. These fools removed the top providers in Ontario and changed everything about the app. Games don’t load now, or they glitch out. I’ve put up with this garbage for ten years and will never play here again!! Leo Vegas has followed the footsteps of Tim Hortons and will have the same outcome. Playojo will be my new online gaming as they have all the top providers and better gaming experiences. GF’d Leo Vegas
28 May 2026
Unprompted review
Reply from LeoVegas
Hi Justin,
We’re sorry to hear that your experience has changed so drastically over the years. We understand how frustrating it can be when favorite providers are removed and technical issues begin affecting gameplay, especially after being a loyal customer for such a long time.
Your comments regarding game performance, loading issues, and the overall experience are absolutely noted, as this is not the level of service we aim to provide.
While we respect your decision to move on, we genuinely appreciate the many years you spent with us and the honest feedback you’ve shared. Reviews like yours are important and will be passed on internally to the teams as we're always working to improve.
We’ve also reached out to you directly on Trustpilot so we can look into these concerns further and investigate this in more detail.
Kind regards, LeoVegas
Money in your account within minutes
I have been using this site for years. Of course with the nature of what it supports the RTP is up & down but what is great is when you do withdraw it is in your account within minutes. Always what people are looking for! Highly recommend.
22 August 2025
Reply from LeoVegas
Hi Nelz,
Thank you for your continued support and for sharing your experience with us!
We’re glad to hear you’ve been enjoying the platform and that our fast withdrawal process has stood out to you. We truly appreciate your recommendation and are glad to have you as part of the LeoVegas community.
If you ever have any suggestions on how we can improve, please feel free to let us know.
All the best,
LeoVegas
Scammers
Signed up, £10 put in, got no returns whatsoever, got my 50 free spins, unfortunately they are on the scam game Big Bass so as you can expect it went awful, 39 of the spins were dead and the 11 that gave me something added up to an astonishing 21p, I can retire and live a life of luxury now thanks to my amazing winnings on this app, won't be back, clearly have control over the slots on their app, nothing but a bunch of scammers.. AVOID! Any positive reviews are clearly fake and paid for, one of the worst sites I have been on
22 May 2026
Unprompted review
Reply from LeoVegas
Hello there,
Thank you for sharing your feedback regarding your recent experience with us, particularly concerning your initial deposit, the outcome of your free spins, and your perception of our slot games.
We are truly sorry to hear that your gameplay has been so disappointing and that you feel we control the slots, leading you to believe the site is not fair.
We want to assure you that all our slot games operate using a certified Random Number Generator (RNG), ensuring every outcome is entirely random and independent, a process verified by independent auditors to guarantee fairness.
Our commitment is to provide a transparent and enjoyable gaming environment for all our players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
LeoVegas
LEO VEGAS, BET MGM DISGRACE!!!!
Absolutely joke of a company! Never make an account with these or co partners which is BetMGM for example. They rinse you, manipulate your play and then have no customers support to explain anything further other than explain a load of crap that’s irrelevant and make you feel very much unwelcome, uncomfortable and vulnerable! Keep away from scammers apps as such but also name and shame them!
21 May 2026
Unprompted review
Reply from LeoVegas
Hello Amarjit,
We're very sorry to read about your experience and that you found our support unhelpful. This is certainly not the standard we aim for.
Please be assured that as a UKGC-licensed operator, our games are fair, and outcomes are determined by a certified RNG that cannot be manipulated.
We take this seriously and have sent you a private message via Trustpilot to investigate this for you.
All the best, LeoVegas
Stay away
Worst plataform of online casinos I seen so far, as soon as you deposit straight robbing you. I like to play slots and played on many different sites, the worst by far
20 May 2026
Unprompted review
Reply from LeoVegas
Dear Customer,
We acknowledge your feedback regarding your experience at LeoVegas, particularly with the slot games.
We understand your disappointment and frustration when your gameplay does not meet your expectations.
We want to assure you that all our games operate with a certified Random Number Generator (RNG) to ensure fair outcomes. We are committed to providing a transparent and secure gaming environment for all our users.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Best Regards,
The LeoVegas team
Gaming became too addictive for me
Gaming became too addictive for me, had to cancel and not go there again
24 December 2025
Reply from LeoVegas
Hi Jason,
We’re sorry to hear that your gaming experience became difficult to manage, but we’re glad you made the choice that felt right for your wellbeing.
At LeoVegas, we care deeply about responsible gaming and supporting players who may be struggling. Through https://www.leosafeplay.com/, we offer information, practical safer gaming tools, and links to professional support services for anyone who may need additional help or guidance. We would encourage you to take a look through the resources available there, as they may provide useful support and guidance.
Thank you again for sharing your experience with us. We sincerely wish you all the best moving forward.
Kind regards,
LeoVegas
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