It's OK. Joined got the deposit and spend £10 for 50 free spins offer. To spend £10 I did 50 x 20p spins and only won £1.02. Had to go on live chat to get the offer, got it sorted after 5 mins ta... See more
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Wish the withdrawals were a little faster. The interface is decently set up. The promos aren’t super visible, especially for first time accounts. There should be an automatic bonus to a first deposit.... See more
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Have been playing on this website for years but never had a worse experience than I'm having now . Last 4 months have been playing thousands per month no vip invite whatsoever even thought I was o... See more
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Trustworthy casino, best customer service. Payouts happen without trouble albeit a little slower than some other institutions. Rtp seems fair enough, and overall good web and app design.
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling house
- Gambling Service
- Gaming services
- Online Sports Betting Vendor
Written by the company
LeoVegas is a multi-award-winning online casino, offering players the lion’s share of entertainment - slot games, live casino games, sports betting and more! As a mobile-first casino, LeoVegas is at the forefront of innovation, constantly striving to deliver the greatest iGaming experience to players, anywhere, anytime! That’s thanks to the LeoVegas app, available on both Android and iOS. LeoVegas offers thousands of slot games including all the popular titles, exclusives and new releases, plus a thrilling variety of live roulette, blackjack and baccarat tables as well as live game shows. Sports fans can benefit from thousands of pre-match and in-play markets on all major sporting events, competitive odds and a lightning-fast platform. On top of that, a wide range of secure and reliable payment methods are available that allow for hassle-free deposits and withdrawals. Safer gambling is a priority at LeoVegas which is why a variety of tools such as deposit limits, session limits and reality checks are also at players’ disposal. Finally, a dedicated customer support team is at hand for any questions or concerns, via live chat or email, not to mention a handy Help Centre covering the most frequently asked questions. What else do you like about LeoVegas? Let us know by leaving a review on the leovegas.com company profile. Your feedback matters to us!
Contact info
You should know
3.0
Average
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly disappointed
Highly disappointed. LeoVegas messed up on a withdrawl 2 weeks ago sending it to a bank account that has been closed for many years. In voicing my dissatisfaction i was basically told that if I needed the money so bad I have a problem and they banned my account for 3 months as a " self- exclusion " total joke. Now today after jumping thru hoops to get them an international wire transfer form I should expect my funds in 10 to 15 business days. Transfers take a couple hours at most. All they did was lose a customer that doesn't mind spending the time to write bad reviews. You have been warned dont complain when THEY F UP YOUR WITHDRAWL you will get a ban.
13 May 2026
Unprompted review
Reply from LeoVegas
Hi Matt,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the frustration and disappointment caused by the withdrawal issue and the overall handling of the situation mentioned. We completely understand how concerning this must have felt, especially after waiting for a resolution.
We would like the opportunity to look into this further and better understand the circumstances surrounding the experience you described. While we take Responsible Gaming and player safety very seriously, we also understand the importance of clear communication and a positive customer experience.
We have contacted you directly through Trustpilot so we can review the matter in more detail and assist further.
Kind regards, LeoVegas
Its all one giant scam.
Its all one giant scam. You don't win by luck you literally have to bet a certain amount of money before you'll get a payout.
I only play one game and have been betting weekly for about 4 months and haven't gotten a single bonus. But then coincidently if you play their demo mode logged out of your account you'll start hitting bonuses.
In short you're not going to win anything unless you hit a hidden quota they set for your account.
Don't waste your time trust me. It's not worth your time or money.
13 May 2026
Unprompted review
Reply from LeoVegas
Hi Peter,
Thank you for sharing your feedback with us.
We are sorry to hear that your experience has left you feeling this way. Please note that our games operate using certified Random Number Generator (RNG) systems, meaning outcomes are completely random, cannot be controlled, and are not influenced by hidden quotas or account activity.
We understand that extended periods without triggering bonuses can be frustrating however, and we appreciate you taking the time to express your concerns. We have also reached out to you directly via Trustpilot so we can look into this further and assist you in more detail.
Kind regards, LeoVegas
It’s a scam you never win
12 May 2026
Unprompted review
Reply from LeoVegas
Hi Jacob,
Thank you for taking the time to share your feedback, and we’re sorry to hear that your experience has led to this impression.
We would like to reassure you that we are a fully licensed casino and operate in line with strict regulatory standards to ensure fairness for all players. All of our games use certified random number generators, which means every outcome is entirely random and cannot be predicted, controlled, or influenced by us.
If you would like to learn more about how our games work, you can find additional information in our Help Centre here: https://help.leovegas.com/hc/en-nz.
Should you have any further questions or concerns, please feel free to contact our Customer Support team directly, who will be happy to assist you further.
Kind regards,
LeoVegas
UNETHICAL PRACTICES
Leo Vegas is a legitimate, licensed betting operator, not a scam in the traditional sense, but it faces numerous user complaints regarding slow payouts, bonus disputes, and account suspensions, often leading to accusations of unethical practices.
31 January 2026
Reply from LeoVegas
Hi there,
Thank you for sharing your feedback with us. We understand how frustrating this situation must have been and appreciate you bringing it to our attention.
We’re sorry to hear that your experience did not meet expectations. We would like the opportunity to review your case in detail and provide clarity or resolution where possible. Please reach out to us via live chat or email with your details so we can assist further.
Kind regards, LeoVegas
I have had a bad experience
I have had a bad experience. Still no password change.. tried can’t get into my account.. at least when I had the same problem with a prior casino I could call and they walked me through everything and got me back into playing..have a few dollars in there..but it will probably stay there.
8 March 2026
Reply from LeoVegas
Hi Mary ann,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how frustrating it can be when you’re unable to access your account, especially when trying to reset your password. This is definitely not the experience we want you to have.
Please do reach out to our support team via live chat or email, as we’d really like to resolve this for you as soon as possible and help you regain access to your account.
We appreciate your patience and hope to get this sorted for you soon.
Kind regards, LeoVegas Team
Reply from LeoVegas
Hi Kris,
Thank you for your feedback.
We’re glad to hear that you found the platform easy to use and that your transactions were quick. It’s also great to know you’re enjoying the variety we offer.
If there’s ever anything you need, please feel free to reach out at any time, we're always here to help!
All the best, LeoVegas
Teea was very helpful
Teea was very helpful, and I’m very satisfied with the service I received
27 April 2026
Reply from LeoVegas
Hi Glenn,
Thank you very much for your kind feedback!
We’re delighted to hear that Teea was able to assist you and that you’re satisfied with the service you received. We’ll be sure to pass along your comments to her. She’ll be happy to know she made such a positive impact on your experience.
If there’s ever anything else we can help you with, please don’t hesitate to get in touch.
All the best, LeoVegas
Very strange
Very strange. Used this site for years. Wanted to save a little and take a break from gambling. So I used their self exclusion as a responsible gambler. 6 months passed and the site didn’t automatically unlock. I got onto customer services and they asked me a few over the top questions. The weirdest being “how did you find the exclusion period”. Apparently “fine” wasn’t a good enough answer and they wanted me to elaborate lol anyways I finished the questionnaire and someone from the safer gambling team emailed me saying I’m blocked for life now because they say so. Very disappointed. I wouldn’t have used this option if I knew they would trick me like that. So be warned. Do not use self exclusion, they will just lock you out forever.
Edit: I never heard from customer service despite their reply below
27 April 2026
Unprompted review
Reply from LeoVegas
Hi there,
Thank you for your deeply concerning feedback regarding your self-exclusion experience.
We understand your profound disappointment and feeling of being 'tricked' into a permanent block when you intended a temporary break, which is certainly not the intended outcome of our responsible gambling tools.
We are immediately investigating our self-exclusion process, particularly the communication around temporary versus permanent options and the review questions, to ensure absolute clarity and fairness.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The LeoVegas Team
Yes I had a win 😅
25 April 2026
Reply from LeoVegas
Hi Yobi,
Thank you for your review.
We’re really glad to hear you had a win – that’s always great to see!
If there’s anything we can do to make your experience even better next time, feel free to reach out to our support team, we’re always happy to help.
All the best, LeoVegas
I had a very bad experience with this…
I had a very bad experience with this casino. I deposited a lot of money and everything was fine until I tried to withdraw my winnings. Suddenly, they asked for full verification. I submitted all required documents (ID and address proof), but they still said my verification was not approved.
Because of this, they refused my withdrawal, which feels completely unfair. It seems like deposits are accepted instantly, but withdrawals become a problem with unnecessary issues.
In my opinion, they should complete verification before allowing deposits to avoid situations like this. Very disappointing experience – I would not recommend.
25 April 2026
Unprompted review
Reply from LeoVegas
Hello there,
Thank you for providing such detailed feedback regarding your withdrawal and verification experience.
We can certainly understand your significant frustration and disappointment when encountering difficulties with verification, especially after depositing funds and achieving winnings.
We are committed to ensuring our verification and withdrawal processes are clear, fair, and as efficient as possible, and we take all customer feedback seriously to improve our services.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
LeoVegas
Withdrawal takes too long
Withdrawal takes too long. Deposit takes seconds withdrawals 1-5 business days. Horrible. Winning frequencies are also terrible . I am telling all friends and family to stay away from this site.
24 April 2026
Reply from LeoVegas
Hi Brian,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience hasn’t met your expectations. We always aim to process withdrawals as quickly as possible from our end; however, the time it takes for the funds to reach you can vary depending on the payment method and provider, which may take between 1–5 business days.
If you currently have a pending withdrawal, please do reach out to our support team so we can take a closer look and assist you further.
We also understand your concerns regarding gameplay. We want to assure you that all our games operate using certified Random Number Generators (RNG), ensuring that results are completely random and fair at all times.
Your feedback is genuinely important to us, as it helps us improve the experience we provide to all our players. We truly appreciate you taking the time to share your thoughts.
Kind regards, LeoVegas
They excluded me after joining for no reason
They excluded me after joining and claimed I self excluded which I gave never done on my life as I'm not an addict! I play for fun and on special occasions when gifted birthday or maybe Christmas money.
Now cannot open an account with MGM because they are owned by leovegas.
Contacted them via live chat to remove the exclusion, they said someone will be on touch bus telephone. No one called. 3omths later contact again as I want to open an MGM account on time for a celebration...they said the same thing. I advised no one contacted before, she agreed, said nothing she could go but send my info to them again. I asked to raise a complaint. I then get an email the following day advising the following;
Matthew (LeoVegas)
24 Apr 2026, 15:15 CEST
Hello Elisha,
Thank you for your interest in returning to LeoVegas. We have reviewed your request and regret to inform you that we have been unable to remove the exclusion on your account, rest assured this decision has been made with your best interests in mind. This decision is not appealable.
Please find below support links which you may find useful;
TALK BAN STOP
GamCare, Gamban & GAMSTOP partnership combining self excluding, software block and support.
Absolutely no explanation. Leovegas is an absolute joke. Customer service agents are useless middle men passing the book along to people in departments you can't even talk to pr find out why they are doing something on your behalf.
Only have this issue with leovegas. I now use coral and have no issues but their games are limited so wanted to try MGM. Leo Vegas can do one!
24 April 2026
Unprompted review
Reply from LeoVegas
Hello there,
Thank you for taking the time to provide this detailed feedback regarding your experience with an exclusion and the subsequent communication you received.
We can certainly understand your significant frustration and disappointment, particularly when you feel a decision has been made in error and the communication has not met your expectations.
We are committed to ensuring our safer gambling procedures are applied correctly and that our communication with customers is clear and transparent at all times.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
LeoVegas
Reasonably fast payouts
24 April 2026
Reply from LeoVegas
Hi David,
Thank you for your great review!
We're glad to hear you're happy with the speed of our payouts. We always aim to process withdrawals as quickly and smoothly as possible, so it is great to hear this is reflected in your experience.
We appreciate your support and hope you continue enjoying LeoVegas.
All the best, LeoVegas
Reply from LeoVegas
Hi Brendon,
Thank you for your feedback!
We're glad to hear you're enjoying the wide variety of machines available and hope your experience at LeoVegas continues to be a great one.
If you have any suggestions for improvement, please do let us know.
All the best, LeoVegas
my 2 star rating is based on hardly…
my 2 star rating is based on hardly wining on here its a hit or a miss & no perks, if i join a tournament i cant go check what number i was on the leader board, customer service is great, withdrawals are fast and efficient.
23 April 2026
Reply from LeoVegas
Thanks for sharing your feedback.
We're sorry to hear that your experience with winnings and perks has not been as enjoyable as expected, and we understand how this can be frustrating. We also appreciate your comments about the tournament leaderboard visibility and will pass this on for review.
We’re glad to hear you’ve had a positive experience with our customer support and fast withdrawals. If you ever need assistance or have suggestions, feel free to reach out at any time.
Kind regards, LeoVegas
RIGGED ASF
RIGGED ASF. first they give you 3 euro bonus then they will give 100 death spins. thank you.
22 April 2026
Unprompted review
Reply from LeoVegas
Hi! We're sorry to hear you feel this way. Our games are not rigged; they operate using a certified Random Number Generator (RNG) to ensure fair and random outcomes for every spin. Losing streaks, while frustrating, are part of chance-based games. Bonuses offer extra play, but don't guarantee wins. Please contact our support if you'd like us to review your specific sessions or have any questions. We aim for a fair experience. All the best LeoVegas
Reply from LeoVegas
Hi Allie,
Thank you so much for the great feedback!
We’re glad to hear that you’ve had a fair and positive experience with us. Creating a trustworthy and enjoyable environment for our players is something we take seriously.
If there’s ever anything you need, our team is available 24/7 and are always here to help.
All the best, LeoVegas
It’s a good site that you can win money…
It’s a good site that you can win money and yeah good time all around
22 April 2026
Reply from LeoVegas
Hi Dean,
Thank you so much for your kind words!
We’re really happy to hear you’re enjoying your time with us and that your experience has been a positive one. Providing both entertainment and a smooth experience is exactly what we aim for.
If there’s ever anything you need, we’re always here to help.
All the best, LeoVegas
Reply from LeoVegas
Hi Daniel,
Thank you so much for your kind feedback.
We’re delighted to hear that you had a positive experience with our customer service team. Providing helpful and efficient support is always our top priority.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
All the best, LeoVegas
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