It's OK. Joined got the deposit and spend £10 for 50 free spins offer. To spend £10 I did 50 x 20p spins and only won £1.02. Had to go on live chat to get the offer, got it sorted after 5 mins ta... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wish the withdrawals were a little faster. The interface is decently set up. The promos aren’t super visible, especially for first time accounts. There should be an automatic bonus to a first deposit.... See more
Company replied
Have been playing on this website for years but never had a worse experience than I'm having now . Last 4 months have been playing thousands per month no vip invite whatsoever even thought I was o... See more
Company replied
Trustworthy casino, best customer service. Payouts happen without trouble albeit a little slower than some other institutions. Rtp seems fair enough, and overall good web and app design.
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling house
- Gambling Service
- Gaming services
- Online Sports Betting Vendor
Written by the company
LeoVegas is a multi-award-winning online casino, offering players the lion’s share of entertainment - slot games, live casino games, sports betting and more! As a mobile-first casino, LeoVegas is at the forefront of innovation, constantly striving to deliver the greatest iGaming experience to players, anywhere, anytime! That’s thanks to the LeoVegas app, available on both Android and iOS. LeoVegas offers thousands of slot games including all the popular titles, exclusives and new releases, plus a thrilling variety of live roulette, blackjack and baccarat tables as well as live game shows. Sports fans can benefit from thousands of pre-match and in-play markets on all major sporting events, competitive odds and a lightning-fast platform. On top of that, a wide range of secure and reliable payment methods are available that allow for hassle-free deposits and withdrawals. Safer gambling is a priority at LeoVegas which is why a variety of tools such as deposit limits, session limits and reality checks are also at players’ disposal. Finally, a dedicated customer support team is at hand for any questions or concerns, via live chat or email, not to mention a handy Help Centre covering the most frequently asked questions. What else do you like about LeoVegas? Let us know by leaving a review on the leovegas.com company profile. Your feedback matters to us!
Contact info
You should know
3.0
Average
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stole my money
16 April 2026
Reply from LeoVegas
Hi Kamau,
We’re sorry to hear about your experience.
We take claims like this very seriously, as all transactions are processed securely and can be traced. We’d appreciate the opportunity to review your case in detail and help resolve any concerns.
Please contact our dedicated support team so we can assist you further.
Kind regards, LeoVegas
Not good as the sports book is not…
Not good as the sports book is not available to us and no response to my email why it isn’t.
15 April 2026
Reply from LeoVegas
Hi Theresa,
Thank you for your review.
We’re sorry to hear about your experience and the inconvenience this has caused. At the moment, the Sportsbook is temporarily unavailable while we work on improvements to provide a smoother and better overall experience for our players.
We understand how frustrating this can be, especially without clear communication, and this is not the level of service we aim to provide.
If you’re still awaiting a response, please feel free to reach out again to our 24/7 support team, and we’ll ensure your query is followed up as soon as possible.
Thank you for your patience and understanding.
Kind regards, LeoVegas
win money in bed lose more tho
i like it never need to drress up to go out just lose money right in my own bed
15 April 2026
Reply from LeoVegas
Hi Tyler,
Thank you for your review!
We’re glad to hear you’re enjoying the comfort and convenience of playing from home.
At the same time, we always encourage keeping play fun and in control, and we offer a range of responsible gaming tools such as deposit limits, session limits, and time-outs to help you manage your experience.
If you ever need a hand with anything, feel free to reach out, we’re here to help.
All the best, LeoVegas
I’m finding deposits take a long time
I’m finding deposits take a long time, therefore change my mind to play!
Disappointing
14 April 2026
Reply from LeoVegas
Hi Aranka,
Thank you for sharing your feedback.
We’re sorry to hear that your experience with deposit times has been disappointing. We understand how important fast and seamless transactions are when you want to play, and we regret that this has impacted your experience.
Please rest assured that we are continuously working to improve our payment processes to ensure quicker and more reliable deposits.
In the meantime, feel free to contact our dedicated support team, who will be happy to check on any pending deposits and assist you further.
All the best, LeoVegas
Reply from LeoVegas
Hi Tudor,
That's wonderful to hear! We're thrilled you had a superb experience with our service. Thank you for the kind words; we always aim to provide the best for our players.
Kind regards, LeoVegas
Reply from LeoVegas
Thank you for your feedback!
We’re glad to hear you had a decent experience overall. We understand that bonus offers can feel limited at times, and we’re always working to improve their value and variety. Your input is really helpful as we continue to enhance what we offer our players.
If you have any suggestions or need assistance, feel free to reach out anytime.
All the best, LeoVegas
Good site, great selection of games.
The site is good, they have a lot of games to play very good selection. A lot of exclusive games as well. The customer service is quick and top notch. The only issue I have is the withdrawal times, I have played on other sites where the withdrawal times are less than an hour. A lot of sites are making this move to quicker withdrawals which is good hopefully they follow suit.
11 April 2026
Reply from LeoVegas
Thank you for sharing your feedback!
We’re glad to hear you are enjoying our variety of games and exclusive content, and that you have had a positive experience with our customer service team.
We also appreciate your comments regarding withdrawal times. We understand that faster withdrawals are important and we are continuously working to improve processing times where possible. Your feedback is valuable and will be shared with the team.
All the best, LeoVegas
Customer service was very helpful
11 April 2026
Reply from LeoVegas
Thank you for your great feedback!
We’re glad to hear you had a positive experience with our customer service team. Providing helpful and supportive support is something we truly value, so it’s great to know we met your expectations.
If you ever need assistance in the future, our team is always here to help.
All the best, LeoVegas
Kylie is a very good employee
Kylie is a very good employee, incredibly patient, inspires confidence, and doesn't close the transaction until it's complete. I thank her very much.
10 April 2026
Reply from LeoVegas
Hi Melis,
Thank you for your thoughtful feedback!
We’re happy to hear about your positive experience with Kylie. Her patience, dedication, and commitment to seeing every transaction through are qualities we truly value, and it’s wonderful to know they made a difference for you.
We’ll be sure to share your kind words with her, and if you ever need any assistance, please don’t hesitate to reach out.
All the best, LeoVegas
Trustworthy casino
Trustworthy casino, best customer service. Payouts happen without trouble albeit a little slower than some other institutions. Rtp seems fair enough, and overall good web and app design.
7 April 2026
Reply from LeoVegas
Hi Kyle,
Thank you so much for your kind words and for taking the time to share your experience.
We’re really glad to hear that you find our platform trustworthy and that our customer service has met your expectations. It’s also great to know you’ve had smooth payouts and are enjoying both the website and app design.
We appreciate your feedback regarding payout times as well, we’re always looking for ways to improve and make the experience even better.
If you ever need any assistance or have suggestions, feel free to reach out anytime.
All the best, LeoVegas
I wouldn't trust this site
I wouldn't trust this site
My opinion is this site is rigged
That's just what I think
Personally one of the worst I've tryed
My whole session didn't seem legit and some spins kept freezing
8 April 2026
Unprompted review
Reply from LeoVegas
Hi George,
Thank you for taking the time to share your thoughts. We’re really sorry to hear that your experience left you feeling this way.
We take feedback like this seriously, especially when it comes to trust and fairness, as these are key priorities for us. Please be assured that we are fully licensed and regulated, and our priority is to ensure fairness across all aspects of the experience.
We’ve reached out to you via Trustpilot to gather a bit more information, as we’d really like to understand what led to this impression and look into it further for you.
Kind regards, LeoVegas
Fun games a pretty fast withdrawal
Fun games! Great customer service! Pretty fast withdrawal
9 April 2026
Reply from LeoVegas
Hi Lucian,
Thank you for your fantastic review!
We’re really glad to hear you’re enjoying our website and that you found our withdrawals fast and smooth. It’s also great to know our customer service made a positive impression.
Providing a fun, seamless, and reliable experience is always our top priority. If you ever need any assistance or have suggestions, we’re always here for you.
All the best, LeoVegas
Reply from LeoVegas
Hi Kody,
Thank you for your great review!
We’re thrilled to hear you’re finding the platform smooth and easy to use. Providing a clear and seamless experience is exactly what we aim for.
We hope your experience at LeoVegas continues to be this enjoyable, and if you have any suggestions for us to improve, please don’t hesitate to let us know.
All the best, LeoVegas
A few minor things
Wish the withdrawals were a little faster. The interface is decently set up. The promos aren’t super visible, especially for first time accounts. There should be an automatic bonus to a first deposit. And hopefully the sports betting will be set up soon enough, but all in all enjoyable.
7 April 2026
Reply from LeoVegas
Hi Skylar,
Thank you for taking the time to share your feedback!
We appreciate your suggestions regarding withdrawal times and promotions. These are valuable insights, and we’ll be sure to pass them along to our team. We’re also happy to share that we’re currently working on launching sports betting soon.
It’s great to hear you’re enjoying your overall experience, and we hope to keep making it even better!
All the best, LeoVegas
Easy to transfer cash in and out of the…
Easy to transfer cash in and out of the account. Big selection of games.
6 April 2026
Reply from LeoVegas
Hi Chris,
Thank you for your great feedback!
We're glad to hear you’re enjoying the smooth transfers and wide selection of games. Providing a seamless experience and plenty of choice is exactly what we aim for.
If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
All the best, LeoVegas
your customer service is terrible
your customer service is terrible. Never playing with you guys ever again
6 April 2026
Reply from LeoVegas
Hi Samuel,
We’re really sorry to hear about your experience. This isn’t the level of service we aim to provide, and we completely understand how frustrating this must have been.
Your feedback is important to us, and we’d appreciate the opportunity to look into this further. If you’re open to it, please get in touch with our support team so we can address your concerns and work towards making things right.
Kind regards, LeoVegas
Reply from LeoVegas
Hi Mary,
Thank you so much for your kind feedback!
We’re really glad to hear that you’re happy with our customer service, that’s something we truly take pride in.
If you ever need any assistance or have suggestions for us, feel free to reach out anytime.
All the best, LeoVegas
Reply from LeoVegas
Hi Harry,
Thank you for your great feedback!
We’re really glad to hear that you’re enjoying your experience and finding the platform easy to use.
If you ever need any assistance or have suggestions to share, feel free to reach out anytime, we’re always happy to help.
Kind regards, LeoVegas
simple fast and staight forward
4 April 2026
Reply from LeoVegas
Hi John,
Thank you for your kind feedback!
We’re really pleased to hear that you found the experience simple, fast, and straightforward, that’s exactly what we aim for.
If you ever need any assistance or have suggestions for us to improve even further, feel free to reach out anytime.
All the best, LeoVegas
Easy to use deposit/withdrawals
Easy to use deposit/withdrawals
Love the multitude of jackpots
25 March 2026
Reply from LeoVegas
Hi Jemmel,
Thank you so much for your great feedback!
We’re delighted to hear that you find our deposit and withdrawal process easy to use, and that you’re enjoying the wide variety of jackpots available.
If you ever need any help or have suggestions for us, feel free to reach out anytime, we’re always happy to assist.
Best regards, LeoVegas
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.