Les's Cycles Reviews 107

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Ordered a bike on Sunday evening and received Wed morning. Bike came "part built" All gears, brakes etc were set up perfectly, which is a big improvement on the last bike I purchased from a well kno... See more

Rated 5 out of 5 stars

Bike was delivered immediately even though i purchased it only a week before Xmas. Communications were excellent, even on Boxing Day! And bike was refunded straight away despite fact I’d had it built... See more

Rated 5 out of 5 stars

Purchased a scott addict 40. Bike was delivered 2 days after being purchased. Arrived early am of the 2nd day. Bike was packaged safe & secure, however the box was bumped in transit - causing a li... See more

Company replied

Rated 5 out of 5 stars

Great service when I purchased my Haibike Alltrack 6 and fantastic follow up service. Had a battery error code appear and the guys at Les’s took it straight in, fitted a Shim and adjusted/tightened a... See more

Company replied

Company details

  1. Bicycle Shop
  2. Bicycle repair shop
  3. Bike accessories store
  4. Road Cycling

Written by the company

Les's Cycles are based in Canvey Island, Essex. Authorised retailer for major Bike and E-Bike brands! Cube, Scott, Haibike, Mondraker, Raleigh & more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

107 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very Good Deal.

Very Good Deal.
I got lots of emails confirming purchase and regarding the courier they would be using and then lots of emails for the courier right up to the last day and it was delivered on time, in fact I got the purchase a few days before I was expecting it & it was very well packaged.

I also called for advice and they were very helpful.

Recommended

25 July 2023
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Reply from Les's Cycles

Thank you we appreciate this feedback! :)

Rated 5 out of 5 stars

Repairs

Also prompt, efficient, competent repairs at a reasonable price. Thank you

25 July 2023
Unprompted review
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Reply from Les's Cycles

Thank you Marian!

Rated 5 out of 5 stars

A great shop

I have bought 2 bikes from Les’s cycle’s, a Scott sparks for my son and a Forme lathkill eMTB for my self, they were happy for us to test ride the bikes and the advice and knowledge that they had was second to none, after buying the bikes from them the service we received was outstanding no matter what we needed or what problems we had they were up to the task and carried out any work quickly and efficiently, I would highly recommend this shop and will be using them again when I need anything.

2 February 2023
Unprompted review
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Reply from Les's Cycles

Thank you John. We consider ourselves a family shop so its always lovely to hear this kind of feedback. Thank you for coming to us!

Rated 5 out of 5 stars

Great service since purchase.

Great service when I purchased my Haibike Alltrack 6 and fantastic follow up service.
Had a battery error code appear and the guys at Les’s took it straight in, fitted a Shim and adjusted/tightened all the battery fittings same day at no charge. What more could you want?

22 July 2023
Unprompted review
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Reply from Les's Cycles

Hi Kevin - We wish every problem could be solved this quick haha! Thank you so much for the review and your custom.

Rated 5 out of 5 stars

Just picked my Scott Addict up from…

Just picked my Scott Addict up from having a service, new chain & cassette and lovely new bar tape 👍
Been going to Les’s now for over 10 years and I can’t recommend these guys high enough for their exceptional friendly and professional service 👌
Thanks again guys
Jas

20 July 2023
Unprompted review
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Reply from Les's Cycles

Hi Jas - We can't thank you enough for the loyalty! And for the review, we're delighted you are happy.

Rated 5 out of 5 stars

Carrera

Was very happy with the service we have taken the bike to a few places still wasn't working but now it is very please with the outcome and the staff are very friendly and helpful will come back again thank you so much

12 July 2023
Unprompted review
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Reply from Les's Cycles

Hi Sasha, it was our absolute pleasure to help. Thank you for coming to us!

Rated 5 out of 5 stars

I'm glad to share a positive review of…

I'm glad to share a positive review of the bicycle shop. The bike was delivered excellently packaged, ensuring its safety during transport. Although there was a minor issue with the rear tire tube not holding pressure and needing replacement, overall, I'm satisfied with my purchase.

3 July 2023
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Reply from Les's Cycles

Thank you very much for shopping with us and for your review Marcin, sorry again about the tire! We're there if you need any other assistance.

Rated 5 out of 5 stars

Fantastic service

Great price, customer service fantastic. Bike delivered quickly with care and very little to complete set up

27 June 2023
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Reply from Les's Cycles

We're delighted to hear this! Thank you for sharing the review :)

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, advised me on battery sizes of the ebike's I was looking at. Delivery was made within the 10day time scale, very well packaged! Easy to assemble one arrived, very happy with the purchase and overall experience, thank you ☺

19 June 2023
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Reply from Les's Cycles

Thank you very much Bronte, we're so glad you are happy and it was pleasure to help you get the bike you wanted! We're there if you need us.

Rated 5 out of 5 stars

A great buyer experience

A great buyer experience very professional and professionally delivered

19 June 2023
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Reply from Les's Cycles

Thank you David, so glad to hear you are happy! We're there if you need us.

Rated 5 out of 5 stars

Great team Great Service

A friend recommended Les’s Cycles to me when I moved to the area, despite it being a bit out of the way I gave it a go. Very happy I did. Nothing is too much trouble for these guys. Friendly and Knowledgeable team that are always on hand. I recently had my Van Moof tyres slashed bh some kind sole and Les’s were happy to look after the bike until a security bug was sent from the manufacturer so they could remove the wheel.
If you love your bike, you’ll love Les’s Cycles too

5 June 2023
Unprompted review
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Reply from Les's Cycles

Thank you Gary! Its really encouraging to get this kind of feedback and motivates us to keep doing our best - we're glad to have been able to help you.

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