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LetsGoCover Reviews 

3,618
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 434 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently state that the customer service representatives are exceptionally knowledgeable, polite, and patient, taking ample time to thoroughly answer all questions without making anyone feel rushed during phone conversations. People deeply appreciate the clear and practical guidance provided, noting that arranging essential life insurance policies is handled efficiently, smoothly, and completely free from any unwanted high-pressure sales tactics. Some reviewers were not happy with the service, mentioning particularly stressful financial situations, disappointing overall broker experiences, and unfulfilled requests regarding important postal document deliveries after speaking on the phone.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during every interaction.... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were exceptionally... See more

Service

Reviewers highlight positive aspects of service, praising staff for being knowledgeable, professional, and... See more

User experience

Users describe positive interactions with user experience, highlighting how advisors make the process... See more

Product

Customers consistently note positive experiences with product, highlighting that it offers better coverage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I already had a policy with L&G and needed to make some changes. They called me at the right time to check my cover was correct for me and my family. Alex was brilliant , changed my cover to exactly h... See more

Company replied

Rated 5 out of 5 stars

Jake was fantastic to work with while arranging our life insurance and critical illness cover. He was knowledgeable, polite and very practical in his advice. He listened carefully to what we needed an... See more

Company replied

Rated 5 out of 5 stars

Reece was extremely helpful and considerate. He explained my options and answered any questions I had. He has a natural customer service skill and seemed very genuine and emphatic. I did not feel rush... See more

Company replied

Rated 5 out of 5 stars

Our advisor (Reece) was helpful and patient. He listened and explained everything. "Lets go" offered a range of different insurances and with help we got one that covered our needs. I would high... See more

Company replied


Company details

  1. #28 of 176 best companies in Insurance broker
  2. #5 of 139 best companies in Insurance company
  3. #20 of 55 best companies in Life Insurance Agency
  4. #6 of 14 best companies in Term Life Insurance Provider Company

About LetsGoCover

Written by the company

Your trusted partner for life protection!

At LetsGoCover, we specialise in providing life insurance and critical illness cover solutions tailored to meet the needs of people across the UK. As a trading style of LGC Protect Ltd, which is authorised and regulated by the Financial Conduct Authority (FRN: 1002484), we are committed to delivering top-notch, reliable products backed by years of industry experience.

Whether you're looking for life assurance, critical illness cover, or both, our team is here to guide you. We work with leading providers to ensure you get the protection you need at a price that suits you. With LetsGoCover, you're in safe hands.

Our goal is simple - To help you find the right protection at the right price.


Explore Our Services:

LIFE INSURANCE OVER 50S LIFE INSURANCE critical illness cover

Why Choose LetsGoCover?

Expert Advice: Our team has years of experience in helping you navigate life insurance and protection options.

Wide Range of Options: We offer a variety of products to suit different needs and budgets.

Customer-Centric: We put you first, ensuring you find the best cover without any hassle.

Find the best deals by comparing our range of services. It’s quick and easy!

Compare deals

Financial protection policies typically have no cash in value at any time and cover will cease at the end of the term. If premiums stop, then cover will lapse.


Contact info

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4.9

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(3,618)

392 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly person to talk through what I…

Friendly person to talk through what I wanted, gave all information I asked for. Was down to earth and felt relatable.

15 April 2026
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Reply from LetsGoCover

Thank you so much for the great review! We’re glad you were happy with our service.

Rated 5 out of 5 stars

Helpful and polite

Our advisor (Reece) was helpful and patient.
He listened and explained everything.
"Lets go" offered a range of different insurances and with help we got one that covered our needs.
I would highly recommend using them if looking for life insurance!

15 April 2026
LetsGoCover logo

Reply from LetsGoCover

• Thank you for your kind words, we’re glad to hear that you had a good experience with our service.

Rated 5 out of 5 stars

Letsgocover

Had a great experience with LetsGoCover, especially dealing with Paul Henderson. He made the whole process of setting up life insurance really straightforward and easy to understand. No pressure at all, just clear, honest advice and plenty of patience answering all my questions.

It’s not something you usually look forward to sorting, but Paul made it simple and stress-free. I now feel confident I’ve got the right cover in place for my family. Would definitely recommend!”

13 April 2026
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Reply from LetsGoCover

Thank you for the kind words. We're really glad you had a great experience and appreciate you taking the time to share it.

Rated 5 out of 5 stars

James lets go cover

James was very patient with me this tool us over 5 months whole i was awaiting results christmas time and a very busy homelife he never gave up trying to get those prices down for me.

9 April 2026
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Reply from LetsGoCover

We really appreciate the review. Glad we could deliver a great experience.

Rated 5 out of 5 stars

Excellent service from Reece

Reece explained everything thoroughly and clearly, making a complex topic easy to understand.
He was patient, professional, and took the time to ensure I fully understood the details and options available to me. His assistance made the process much smoother and gave me confidence in my decisions.

10 April 2026
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Reply from LetsGoCover

Thank you for the kind words. We're really glad you had a great experience and appreciate you taking the time to share it.

Rated 5 out of 5 stars

Great service from LetsGoCover

Great service from LetsGoCover. The team was friendly, knowledgeable, and patient, and they made the whole insurance process easy to understand and straightforward. I felt well supported throughout and would happily recommend them.

8 April 2026
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Reply from LetsGoCover

Thank you for the kind words. We're really glad you had a great experience and appreciate you taking the time to share it.

Rated 5 out of 5 stars

Consultant was very knowledgeable and I…

Consultant was very knowledgeable and I felt like I’m getting the cover I require as a self employed business owner

7 April 2026
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Reply from LetsGoCover

We're glad to hear you had a good experience. Thanks for taking the time to let us know.

Rated 5 out of 5 stars

Very efficient service.

First of all, no hard sell! All advice given clearly and thoroughly. A very stress free experience from an extremely efficient adviser. I would recommend this company to anyone looking for insurance.

1 April 2026
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Reply from LetsGoCover

Thank you for the kind words. We're really glad you had a great experience and appreciate you taking the time to share it.

Rated 5 out of 5 stars

Helpful & informative

Matt was very helpful & informative, providing me with all the information I asked for, which helped me make my decision.

30 March 2026
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Reply from LetsGoCover

We really appreciate the review. Glad we could deliver a great experience.

Rated 5 out of 5 stars

Spoke to Liam Cantlon about life insurance

Spoke to Liam Cantlon about life insurance...very helpful and went through all the options...quick easy and competitve prices

27 March 2026
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Reply from LetsGoCover

Thanks for choosing us and for leaving such a positive review.

Rated 5 out of 5 stars

It was a pleasure speaking with Javvad…

It was a pleasure speaking with Javvad today to discuss and update my cover. All the waffling was one sided and was myself doing so. 5* Great communication.

27 March 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for the kind words. We're really glad you had a great experience and appreciate you taking the time to share it.

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