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LetsGoCover Reviews 

3,618
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 434 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently state that the customer service representatives are exceptionally knowledgeable, polite, and patient, taking ample time to thoroughly answer all questions without making anyone feel rushed during phone conversations. People deeply appreciate the clear and practical guidance provided, noting that arranging essential life insurance policies is handled efficiently, smoothly, and completely free from any unwanted high-pressure sales tactics. Some reviewers were not happy with the service, mentioning particularly stressful financial situations, disappointing overall broker experiences, and unfulfilled requests regarding important postal document deliveries after speaking on the phone.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during every interaction.... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were exceptionally... See more

Service

Reviewers highlight positive aspects of service, praising staff for being knowledgeable, professional, and... See more

User experience

Users describe positive interactions with user experience, highlighting how advisors make the process... See more

Product

Customers consistently note positive experiences with product, highlighting that it offers better coverage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I already had a policy with L&G and needed to make some changes. They called me at the right time to check my cover was correct for me and my family. Alex was brilliant , changed my cover to exactly h... See more

Company replied

Rated 5 out of 5 stars

Jake was fantastic to work with while arranging our life insurance and critical illness cover. He was knowledgeable, polite and very practical in his advice. He listened carefully to what we needed an... See more

Company replied

Rated 5 out of 5 stars

Reece was extremely helpful and considerate. He explained my options and answered any questions I had. He has a natural customer service skill and seemed very genuine and emphatic. I did not feel rush... See more

Company replied

Rated 5 out of 5 stars

Our advisor (Reece) was helpful and patient. He listened and explained everything. "Lets go" offered a range of different insurances and with help we got one that covered our needs. I would high... See more

Company replied


Company details

  1. #28 of 176 best companies in Insurance broker
  2. #5 of 139 best companies in Insurance company
  3. #20 of 55 best companies in Life Insurance Agency
  4. #6 of 14 best companies in Term Life Insurance Provider Company

About LetsGoCover

Written by the company

Your trusted partner for life protection!

At LetsGoCover, we specialise in providing life insurance and critical illness cover solutions tailored to meet the needs of people across the UK. As a trading style of LGC Protect Ltd, which is authorised and regulated by the Financial Conduct Authority (FRN: 1002484), we are committed to delivering top-notch, reliable products backed by years of industry experience.

Whether you're looking for life assurance, critical illness cover, or both, our team is here to guide you. We work with leading providers to ensure you get the protection you need at a price that suits you. With LetsGoCover, you're in safe hands.

Our goal is simple - To help you find the right protection at the right price.


Explore Our Services:

LIFE INSURANCE OVER 50S LIFE INSURANCE critical illness cover

Why Choose LetsGoCover?

Expert Advice: Our team has years of experience in helping you navigate life insurance and protection options.

Wide Range of Options: We offer a variety of products to suit different needs and budgets.

Customer-Centric: We put you first, ensuring you find the best cover without any hassle.

Find the best deals by comparing our range of services. It’s quick and easy!

Compare deals

Financial protection policies typically have no cash in value at any time and cover will cease at the end of the term. If premiums stop, then cover will lapse.


Contact info

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4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(3,618)

392 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

couldn’t have been more helpful

Bo couldn’t have been more helpful, worked around my busy schedule to call and discuss life insurance. Any questions were answered throughly and I was kept up to date with the whole process.

26 March 2026
LetsGoCover logo

Reply from LetsGoCover

We're glad to hear you had a good experience. Thanks for taking the time to let us know.

Rated 5 out of 5 stars

Sam was very friendly and helpful and…

Sam was very friendly and helpful and explained things clearly so I fully understood. Very good customer service. Would recommend let’s go cover.

26 March 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for the kind words. We're really glad you had a great experience and appreciate you taking the time to share it.

Rated 5 out of 5 stars

James Halliwell a great job

James Halliwell a great job. He gave me some options to choose from. I have my children covered for a critical illness just in case for a fraction, what i would have to pay elsewhere.

24 March 2026
LetsGoCover logo

Reply from LetsGoCover

Thanks for choosing us and for leaving such a positive review.

Rated 5 out of 5 stars

Bo was really helpful from start to…

Bo was really helpful from start to finish. He answered all my questions and took the time to explain everything properly without any pressure. He helped me find a package that I could actually afford and that felt like the right choice for my family.

He was friendly, honest and easy to talk to, and we even had a good chat while going through everything which made the whole process feel much more relaxed and personal.

Really hope Bo gets recognised for his brilliant customer service and care, it genuinely made a difference. I very rarely wrote reviews but on this occasion felt it was deserved. Thanks again for making the whole process smooth and a little bit fun!

12 March 2026
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Reply from LetsGoCover

Thank you for the kind words. We're really glad you had a great experience and appreciate you taking the time to share it.

Rated 5 out of 5 stars

Overall I was very happy with the…

Overall I was very happy with the service Jake G was very helpful, explained the insurance to me in a way I could understand and helped me find a much better deal.

24 March 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for the kind words. We're really glad you had a great experience and appreciate you taking the time to share it.

Rated 5 out of 5 stars

Informative and no pressure

Shaun Massam was extremely helpful , explaining my options. I didn't feel under any pressure. I was able to come to decision to which life insurance was best for me.

24 March 2026
LetsGoCover logo

Reply from LetsGoCover

We're glad to hear you had a good experience. Thanks for taking the time to let us know.

Rated 5 out of 5 stars

phil made it really easy to get the…

phil made it really easy to get the best cover for what we needed to cover all our health needs such if we needed to use then to cover one mortgage

18 March 2026
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Reply from LetsGoCover

We're glad to hear you had a good experience. Thanks for taking the time to let us know.

Rated 5 out of 5 stars

Jake Gallagher was really helpful and…

Jake Gallagher was really helpful and patient and went through everything throughly very professional and friendly

16 March 2026
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Reply from LetsGoCover

Thanks for choosing us and for leaving such a positive review.

Rated 5 out of 5 stars

Reece was first class

Reece was first class, helped me the entire process from start to finish. Quick comms and thorough in ensuring all relevant info was detailed for the policy insurer.

20 November 2025
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Reply from LetsGoCover

We're glad to hear you had a good experience. Thanks for taking the time to let us know.

Rated 5 out of 5 stars

Life insurance made simple

Amazing customer service Liam cantlon help me out so much answer my question I though I was already on life insurance but he sorted out ! And it’s was so easy ! He answer all my question and didn’t rush the process either any other questions I may have I answer amazing customer service !

17 March 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for the kind words. We're really glad you had a great experience and appreciate you taking the time to share it.

Rated 5 out of 5 stars

James called me to inform me about…

James called me to inform me about policy and made an amendment so it grows with inflation for the little extra it costs I was happy to go ahead with the new policy as it was exactly the same cover but grows and can still be fixed if I choose to thanks again for the call James was exact at explaining it to me

12 March 2026
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Reply from LetsGoCover

We’re so happy to hear this — thank you for taking the time to let us know.

Rated 5 out of 5 stars

Lovely team

Lovely team. Very helpful and knowledgeable on the phone. Didnt mind me interrupting with many many questions. Nice bit of banter to break up the monotony of the call. As a broker very easy to deal with and very straightforward.

12 March 2026
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Reply from LetsGoCover

Thank you for such a great review, we’ll do our best to continue delivering the high-quality experience you’ve come to expect.

Rated 5 out of 5 stars

Thank you Max

Max Sudell helped me with this application, and it was so easy.
Max talked me through all the questions and answered my concerns.
This was one of the easiest applications I have ever done.

11 March 2026
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Reply from LetsGoCover

We are happy to hear this! Our team appreciates your support.

Rated 5 out of 5 stars

Outstanding service from Sam

Sam was brilliant, provided brilliant information moving forward and supporting with our police that we have taken out.

10 March 2026
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Reply from LetsGoCover

Thank you so much for the great review! We’re glad you were happy with our service.

Rated 1 out of 5 stars

Very Bad Broker: Never go for "LetsGOCover and Aviva and Vitality are the worst

Very Bad Broker - They offered me Aviva and Vitality are the worst Insurances when it comes to claim. There are a lot of hidden points they don't tell you and not properly explained and when it comes to claim they bring all those hidden points as an excuse for not paying. Relying on them now i'm on debt, very stressful situation.

2 March 2026
Unprompted review
LetsGoCover logo

Reply from LetsGoCover

We’re sorry to read your review and are disappointed to hear that you feel this way.

We take all client concerns seriously and can confirm that your matter has already been reviewed through the formal complaints processes with the insurers involved, and final responses were issued following those investigations.

Our role is to help clients understand the policy options available and accurately record the information provided during the application process. Insurance applications are based on the information provided at the time, which the insurer relies on when setting up the policy and assessing any claims.

Unfortunately, as this is a public platform we’re unable to discuss the details of individual cases here.

However, we would be happy to review your concerns again if there is anything further you would like us to look into.

If you would like to discuss this further please contact our Customer Services Team on 0203 800 0838.

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