LetteringOnTheCheap Reviews 88

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

As this web advertised quickly ship and I paid for my order with express shipping But after a week I did not received my order I had to open a dispute via PayPal then seller claims had no supply t... See more

Company replied

Rated 1 out of 5 stars

As this web advertised quickly ship and I paid for my order with express shipping But after a week I did not received my order I had to open a dispute via PayPal then seller claims had no supply to d... See more

Company replied

Rated 1 out of 5 stars

Terrible customer service. Impossible to contact by phone. you call their customer "service" number, are told you are next in line, wait 5 minutes on hold listening to crappy music, only to be told... See more

Rated 2 out of 5 stars

I've had great experiences until my last order. LetteringOnTheCheap admitted they messed up on my order...twice. This delayed my order by two weeks. When I asked them if they could ship my corrected j... See more

Company details

  1. Prints and signs store
  2. Business-to-Business service

Information provided by various external sources

With our custom design tool, you can create custom DIY Letters (do it yourself) or DIY numbers for your boat, vehicle, window, wall and so much more. Need vinyl decals or stickers for your vehicle? Start your DIY lettering project today!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

88 reviews

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Rated 5 out of 5 stars

Great customer service and quality product

Great customer service, this was my second purchase doing boat lettering and both experiences were very good. Good quality and great value. Also recommended them to a neighbor for their boat lettering. Great job, will use again and will recommend to others again.

19 April 2018
Unprompted review
Rated 5 out of 5 stars

PERFECTION

PERFECTION! CUSTOMER SERVICE SOLVED MY ISSUE BEFORE I EVER PLACED MY ORDER! DELIVERY WAS EXCEPTIONALLY FAST

22 March 2018
Unprompted review
Rated 5 out of 5 stars

We will use your services again!

Order was promptly filled and exactly what I ordered. Price was more than just competitive, it was great. Shipping was handled perfectly. Thanks for a great buying experience! We will use your services again.

12 March 2018
Unprompted review
Rated 5 out of 5 stars

One Year Birthday gift made special.

As a one year Birthday gift for my first Grandchild I decided to make a rocker in the form of a boat. I have a Marine background and had always admired true gold leaf lettering on the varnished transoms of pleasure boats I had the honor of helping to maintain. I wanted to add this touch to the boat rocker and looked online for a source. Much to my surprise on of the first sources Lettering On The Cheap offered a simulated gold leaf plus had an online tool that was super easy to use that helped lay out the lettering and offered a sample in the end of what could be expected. After submitting the order it was processed as promised the very next day and sent out FedEx service as requested. When I received and opened the package I was blown away at how realistic to gold leaf the letters appeared. This was an excellent addition to my project and I wouldn't hesitate to recommend their service.

7 March 2018
Unprompted review
LetteringOnTheCheap logo

Reply from LetteringOnTheCheap

Jason, thank you very much for your kind words! This project sounds amazing, we would love to see photos of it finished.

Rated 1 out of 5 stars

Three calls to customer sevice as it…

Three calls to customer sevice as it got lost somehow. Was told it shipped overnight then five days later it shows up in a big wet ball of completely unusable trash. Didn’t feel like a fourth call so just threw it away and used someone else.

6 March 2018
Unprompted review
LetteringOnTheCheap logo

Reply from LetteringOnTheCheap

We have tried to reach you please contact us we are happy to file a shipping claim & remake this for you!

Rated 5 out of 5 stars

We had a last minute order…

We had a last minute order and not only was our order here on time and exactly as expected - they did a fabulous job of pre-layering it for us (it cost extra, but totally worth it as I am 100% sure I would have messed that up). I will use them again in the future.

26 February 2018
Unprompted review
Rated 5 out of 5 stars

We keep coming back

We keep coming back - product is superb, service is superb, communication is superb, shipping timing always good.
What more do you need!
BIG THANKS GUYS!

19 February 2018
Unprompted review
Rated 4 out of 5 stars

Love their guarantee that if I mess it…

Love their guarantee that if I mess it up, they'll replace. Turns out I was missing a dot over an "i" so they sent that entire line of type again (gave me two dots to work with). Responsive and polite with a moderately intuitive site and great phone service.

14 February 2018
Unprompted review
Rated 5 out of 5 stars

Review

This is where we get decals for our company vehicles. Great service, just order and make a couple clicks and it shows up in a couple days. Wouldn't use anyone else.

8 February 2018
Unprompted review
Rated 5 out of 5 stars

So excited to have found you

So excited to have found you! A quote for just part of my signage was $800, and I ordered everything from you for less than $400 and twice as much signage. Thank you. I will be using you for everything moving forward.

8 February 2018
Unprompted review
Rated 5 out of 5 stars

Highly Roconmended!

I received my order with no issues and much faster than expected. The installation videos were excellent and helped me to put up my letters beautifully. Great price, great service.

30 January 2018
Unprompted review
Rated 2 out of 5 stars

Vinyl was good and shipped on time, but...

Vinyl was good and shipped on time. However, I contacted support immediately after the order to change the shipping address. It did not ship to the revised address:(

28 January 2018
Unprompted review
LetteringOnTheCheap logo

Reply from LetteringOnTheCheap

We are so sorry your order did not get updated with a revised address. We strive for excellence, I do not see where we received any email requesting a change, only a request for the shipping date. Can you please let us know how you relayed the change of address? Did you call in? Just would like to know so we can address this for future orders.

Rated 1 out of 5 stars

I’m sorry probably not your fault but …

I’m sorry probably not your fault but the weather. I live in Minnesota and I’m assuming that during the delivery the cold temperatures damage the product causing it to warped. Also, the glue kinda lost its stickiness probably because of the cold temperatures while being delivere. I can send you pictures if needed thanks

10 January 2018
Unprompted review
LetteringOnTheCheap logo

Reply from LetteringOnTheCheap

Hi, so sorry you are having difficulties. The ideal temp. to apply vinyl is between 65 and 72 degrees F. The temperature of the surface should be taken into consideration as well. We are happy to make this right for you, please give us a call between 9-5 eastern time. 1-877-744-6298

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