Lidl UK Reviews 

I have been a loyal Lidl customer for 15 years, but with all their changes including having no open tills, not issuing receipts not accepting cards at tills thus forcing you to use the self-checkouts this is putting me off.

A special thank you to Mr. Vijayakumar who works at the new, amazing Lidl in Westealing London W13. He is always polite, kind and greets you with his warm smile! My 5⭐️ to you, Mr. Vijayakumar! 👍🏻

For anyone considering purchasing anything from their 'cordless electrical range.' tools, garden machinery, etc, I would like to offer you some advice. Unless you either already own a suitable battery with charger or know where to obtain one do not buy any of these products. My local store has plenty of machines on sale but has not had the battery/charger combo in stock for many months now and cannot say even if it will have any in future, never mind when.
I purchased a cordless lawn mower and ordered a battery and charger online through Google and it is a scam site, despite using the Parkside logo. Lidl Customer services are not interested and are quite content to continue to offer these goods without the means to make them operable.
They may appear to offer good value but find your battery first, I wish you luck.

Self checkout card only so has to wait ages to be served by casier with just 5 items , well I'll not shop here then as I paying cash 👎

customer service uncontactable
you call the freephone number speak to a robot who tells you they are transferring your call to a human
voice informs you your call will be answered within 2 mins ... then you are told there are no agents to take your call call back later.....i have called and called just the same ..... very disappointing
quote from their web site
"we are here for you
You will be helped quickly and easily if you have any questions about our products, guarantee, spare parts or complaints. Because sustainability is especially important to us, we will repair your faulty product " "Quality for the best price, a great selection and new options all the time. With PARKSIDE, you get everything you need....REALLY try customer service !! also posted od DE trustpilot

Drunk rooibos/red bush tea for years. Lidls has a weird flavour. What on earth is it. Won't finish pack. Urgh

Co-op at Boslowick Falmouth is closing store next month It will be a real Blessing if our Lidl Supermarket in Falmouth will consider opening a new store in the place of Co-op in Boslowick....

Try to nip in for a 30 second shop.....how long does it take to get out?? Staff are run off their feet .By the time another till is opened queue is to big ...mostly full trolleys when you're standing with a few items.No self or express checkout so 80% of time my shopping is abandoned at till.I apologise for doing this staff are busy enough without me(and others)adding to their burden but management should appreciate that the public don't need to queue for ten minutes to buy something in their lunch break when mostly every where else has express or self service options...lidless if you want my cash provide a better shopping experience..you have very hard working staff try and match their ethics

I went to Lidl Fulham North End road branch, two weeks ago, to do my shopping. When I reached the self check out as was trying to put my shopping on the till, Samit assisted me with my basket.

Not only did he helped me to change my Brussel sprouts, your colleague (Samit) went above and beyond, to ensure that I receive an excellent customer experience at Lidl.

Just checked out our brand new store but there was nothing I wanted to buy. Getting out was not easy. Queues at all the tills with no room to squeeze through meant I had to exit through the self service area, but I couldn't do that without a receipt. A very friendly member of staff came to my aid but it was stressful. I won't go back. I don't see how it stops shoplifting, the villains just need to pay for one item and stuff the rest in their pockets!

be careful from this place don't use car park please. I was parking in family bay for 10 minutes for doing shopping at Lidl .someone from management car park taken photo by his mobile phone to my car absolutely ridiculous
person ,then I got it a charger parking notice £100
by post. If overtime I have to pay for it be fair no problem, but that is a discrimination.
I have got child seat in car my son was with me. I have been emailing the Lidl customers service with all proof of Lidl shopping receipt time and date charging notice for Discuss about it and help.
They said to me I have to do appeal it we can't cancel it they knows appeal will be unsuccessful because from private land ridiculous and useless.... I am regular customer for this supermarket since opening absolutely shameful.
However, I decided to stopped any shopping from Lidl never again .
I will back to sainsbury's cross road better and good food quality, And Good customers service.

The staff are always friendly, efficient and helpful. In general the food is good value, especially the various fish-cakes. However, they need to check their suppliers of Welsh lamb. The lamb steaks I had recently were tough and inedible.

Misleading the public by advertising special offers that are priced to draw customers into the store to purchase said item only to find the advertised item did not come into stock. This happens too often to not be a deliberate attempt by Lidl to lure people in on a premises they will purchase other things in store. A most dishonourable and unfair practise.

I was buying in Lidl organic cold pressed coconut oil for some time but unfortunately the coconut oil recently becomes not organic but you do not see any difference on label except of missing the organic eu certificate and the word "Organic" which was very small anyway. So is you trust and use the product for some time you dobot check the label details. The price of the oil is the same as organic was so this looks like coming people to buy crap for the premium price. Not sure how long I was consuming the chemicals with this oil as ,,I just discovered the Lidl con. In my view if they significantly change the product the labels should changed to not misleading people. So I finished my shopping with Lidl forever.

Castle Bridge Nottingham staff gave me free humiliation and embarrassment instead of free bakery item! Digusting and rude! I asked for apology but apparently it is not in the policy! It was baffling!

You may get the odd offer that'll benefit you, but they change the goal posts quite often.
From 1st Feb it's a free can of pop or drink when you spend £100 and a packet of sweets when you reach £150, personally I think it's a pretty poor way to repay customer loyalty.

Lidl at Heacham and Fakenham my local stores.
I very seldom shop at Lidl, you just know there wont be enough checkouts open, every single time this is the case!
I had 3 items this morning, only 2 checkouts open both with people with big shops.
They finally started flashing to open another one so myself and the couple behind me went over. Took an age for anyone to actually come onto the checkout, finally a sullen looking woman ambled over to open it. No apologies for the wait, no greeting, no common courtesy whatsoever. This is why I do my main shop at Tesco, hate these German discount stores (but at least Aldi have now installed self checkouts for those only wanting a couple of items).
They may be Lidl on price but they are rubbish at customer service!

Lidl Bicester the cashiers are crooks. A month ago they charged me for 8 packs of bananas instead of one and today they charged me for 38 packs of cheese instead of one and they got mad when I asked for my money back.