Life is Good Reviews 88

TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the quality of the products, particularly t-shirts, noting issues like thin fabric, discoloration, and the development of holes after only a few washes. Reviewers also frequently reported problems with customer service, describing it as unhelpful, difficult to reach, and unresponsive to inquiries about order issues or product defects. Some people were also dissatisfied with the delivery service, citing guaranteed Christmas deliveries that arrived late or orders that never arrived at all, with tracking information often being unreliable. Conversely, a small portion of people were satisfied with the product quality, customer service, and delivery, finding the shirts durable, the service helpful, and the shipping prompt.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the high quality,... See more

Quality

Consumers find quality to be ambiguous, with many expressing disappointment in the lifespan and durability of... See more

Order

Reviewers mention ambiguous feedback about order experiences. Some customers report positive experiences,... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing dissatisfaction. Customers... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers had good experiences,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Horrible shipping. Order did not arrive in time for Christmas as advertised and took a week to even ship. So disappointed. Holiday is over and family is gone so overpaid for holiday shirts that won’t... See more

Rated 2 out of 5 stars

SO DISAPPOINTED! I have at least a dz old Life is Good t-shirts and they are my favorites. But I recently bought 4 more and I WILL NOT BE BUYING anymore. What happened? Bought out by another comp... See more

Rated 2 out of 5 stars

The shirts used to be amazing. The last few times I purchased and washed, there was discoloration on the shirts. I never use bleach either. Very disappointing. Customer service is also sub par.

Rated 2 out of 5 stars

I bought 5 to 6 shirts from them and 4 developed little holes in them and in the same areas, These shirts are not over a year old but past their warranty time frame. I called twice and got disconnect... See more


Company details

  1. Clothing Shop
  2. Children's clothes shop
  3. Men's clothes shop
  4. Printed clothing store
  5. Streetwear store

Information provided by various external sources

The Life Is Good Company is an American apparel and accessories wholesaler, retailer, and lifestyle brand founded in 1994 and best known for its optimistic T-shirts and hats, many of which feature a smiling stick figure named Jake and the registered t...


Contact info

2.0

Poor

TrustScore 2 out of 5

88 reviews

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Rated 2 out of 5 stars

The company is great

The company is great, their messages are absolutely wonderful. I've always worn their shirts, but I've always been disappointed in the lifespan of the shirt. First time wearing one today and it already got a hole in it. I experience this a lot with the shirts. I can no longer purchase them, there is no durability. 😢

4 May 2026
Unprompted review
Rated 5 out of 5 stars

I actually had a good experience…

I actually had a good experience ordering for the first time through the life is good website, they have lots of designs and many different shirt shapes/types too, my first order took about 4 business days to be shipped out and then another three or four days to actually be delivered. My second order I paid for two-day shipping, and it took exactly two days to get to me. I reached out to customer service a couple different times through their chat on their website and both times I got in touch with somebody immediately and they were very friendly and helpful. The shirts that I ordered were very high quality, Thick 100% cotton material, definitely durable and will last a long time. And the quality of the designs is very vibrant and nice. The only thing is, in my experience at least, the boxy crop tee shirts run a size larger, I'm usually a size medium and found that the small fit me way better. But I really like this shop and will definitely be ordering again.

3 May 2026
Unprompted review
Rated 2 out of 5 stars

SO DISAPPOINTED

SO DISAPPOINTED! I have at least a dz old Life is Good t-shirts and they are my favorites. But I recently bought 4 more and I WILL NOT BE BUYING anymore. What happened? Bought out by another company? What's with the dragon logo?
The fabric is thin and made from an inferior cotton thread. They are smaller than my other ones, as well, and I didn't even put them in the dryer. Other people are complaining, as well. Too bad, you had a good product, but not anymore!

23 April 2026
Unprompted review
Rated 1 out of 5 stars

refused a refund

I ordered 3 shirts that I did receive. They were too big so I wanted to return. They offered me $10 to add to the amount I spent so I ordered 3 more in a different size. They were too short so again I returned them. I paid for my first order by my credit card and the second order I used the money from my first order, the $10 they offered me and another $9.00 on my credit card. They refuse to refund me. They say everything was paid by a gift card and I have to use it on there site. Disgusted that I now lose my money or order some shirts that don't fit me.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Ordered 93$ worth of tee shirts which…

Ordered 93$ worth of tee shirts which were inadvertently sent to my previous address. Drove all the way to old address after receiving delivery update. No package. Contacted Life is Good who recommended I make a claim with my bank. Did so, bank said since transaction was authorized, it was up to merchandiser to refund. Again contacted Life is Good who basically said I’m SOL. Ive never had that issue with any other retail store. Usually no questions asked and will reship or refund. Life is Good for them I guess ripping off customers to the tune of close to 100$. Shame on them. Will never buy from them again and will leave my experiences with them on all platforms that I can.

19 March 2026
Unprompted review
Rated 4 out of 5 stars

They REALLY SHRINK

I bought one t-shirt and really liked it. I then ordered 7 more and was amazed how much they shrunk after washing. You have to order at least one size larger. I can't speak to how long they last.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

They steal from artists

They steal from small, independent artists. Is that positive? They also use tacky ai art. Is that Good? Zero respect. Greed. They are what’s wrong with this world.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Life is NOT Good in this Gatlinburg Store!!!!!

We love Life is Good. Half of my husband's closet is Life is Good shirts, so we were excited to check out this store in Gatlinburg. Life is NOT good at this store however. We walked in at 7:40 (store closing time was posted at 8). We have never felt so uncomfortable shoping at a store. There was a woman standing in the doorway clicking the deadbolt back and forth as a passive agressive way to let us know they were closing. If they were going to close, it would have been better to tell us nicely instead of the passive agressive behavior/bad looks. My husband told the woman in the store that we felt really uncomfortable and asked what time they close and if they even wanted us there. She told us they close between now and 8. Based on other reviews I have read, it looks like others have the same experience with inconsistent closing times and rude service. There were multiple shirts we may have purchased but we have never felt so unwelcome in a store and told them how rude we thought they were as we were leaving. This store is truly the oposite of the brand's core value of "spreading opitimism."

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Life is Good Removes Negative Reviews

You cannot trust Life is Good shirt reviews. I love their shirts, but I received one that was cut too small, had inferior fabric and came with a hole in the back. Life is Good asked for a review and I gave the shirt a 2 star review. Life is Good never posted my review and I noticed that another women who felt the same had her review posted under 5 stars instead of lower stars. So basically, the reviews of tops on Life is Good are not accurate and I resent that I tried to help other shoppers to have a more accurate picture of one of their tops and it was not displayed.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

I'd give them zero stars

I'd give them zero stars if I could. They took my money and never delivered my order. The tracking just mysteriously never updated 5 days after ordering. When I requested a refund they said I couldn't request one until the end of the month. I'm still waiting for my refund.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

I Will Never Purchase Anything from Life is Good Again

Received a Life is Good (LIG) shirt as a gift for the holidays. The shirt is the wrong size. I've repeatedly contacted LIG and attempted to exchange the shirt for the proper size. This is a brand new, unworn shirt with the original tags from the manufacturer still attached. LIG has repeated refused to assist in facilitating an exchange, stating that they cannot confirm the initial purchase based on the information I provided.
I have several LIG shirts, which is likely why friends purchased the shirt I received as a gift, but based upon their absence of customer service or willingness to assist, I will stop purchasing their products as gifts for others and will never purchase anything from them again.

24 February 2026
Unprompted review
Rated 1 out of 5 stars

Great product but extremely disappointing customer servjce

I love Life is Good products but their custom service is awful. Impossible to contact through chat as requested. It take multiple calls to get through to speak to someone and when you finally get them on the phone they aren’t very helpful Emails take weeks for a response and once it’s received it is unsatisfactory. Their guaranteed shipping is not guaranteed. Disappointing

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible outsourced customer support

Site offers “guaranteed” arrival by Christmas Eve. It arrives two days after Christmas. I reach out via email and they have to refer to a “specialist” to reply. This never happens, but they do send me an email asking for a review. I respond to that , and finally get a response that they can’t control shipping. Then why did you GUARANTEE arrival? Too many companies going to cheap outsourced support to make more money.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a shirt for my son for…

Ordered a shirt for my son for Christmas. Order processed 12/1/2025 due to arrive 12/8/2025. Never received till 12/26/2025!. Followed the tracking and it went from New Hamshire to 3 post offices in florida then to Puerto Rico!!! Unable to reach a live person on the phone. Had to text company a message. Very poor service and shipping is terrible.

1 December 2025
Unprompted review
Rated 2 out of 5 stars

Horrible shipping

Horrible shipping. Order did not arrive in time for Christmas as advertised and took a week to even ship. So disappointed. Holiday is over and family is gone so overpaid for holiday shirts that won’t be used. Hopefully will hear from customer service soon.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 2 Christmas Shirts on Dec 8th

Ordered 2 Christmas Shirts on Dec 8th. They didn't arrive at the postal service until Dec 17th. Didn't get to use them this year. Called customer service on Dec 16th to cancel. I was told they already ship. They had not shipped. A label was created on Dec 16th but it was still in the warehouse. Arrived late on Dec 23rd. If I had known, I would not have ordered, Offered me 20% off next purchase. You get a lot more off if you wait for a sale!

22 December 2025
Unprompted review

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