Lifespan Kids Reviews 

1,497
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that items arrive very quickly and are wonderfully simple to set up at home. People consistently praise the sturdy quality of the play equipment, noting it brings immense joy to children and grandchildren. Shoppers also appreciate the helpful support team and seamless ordering process whether online or via collection. Some reviewers were not happy with structural defects, mentioning specific issues like rust, broken parts, or materials failing outdoors. A few other people also felt that waiting months for replacement parts or dealing with missing items was disappointing.

What people talk about most

Product

Customers had positive experiences with product, noting that items are sturdy, arrive quickly, and are easy... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely fast and prompt... See more

Quality

Clients share positive opinions on quality, noting that the products are generally well-described, very... See more

Order

Reviewers express high satisfaction regarding the order process, highlighting that it is very easy to find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the Warringa cubby for our grandchildren.Easy to order and great pick up experience. Cubby instructions were good, took longer to put together than expected, but hubby is very fussy! 2 year... See more

Rated 5 out of 5 stars

We could not be happier! The team looked after me so well in making the decision for an awesome swinger for the Grandkids. It arrived quickly and was even better than expected. Highly recommended. Tha... See more

Rated 5 out of 5 stars

We purchased the 'Amber 3 Double Belt Sing set' for our grandchildren. The ordering was easy and the swing arrived sooner than expected. Very sturdy product with all accessories of a high/safe standa... See more

Rated 5 out of 5 stars

Purchased the cubby house floor to match the Lifespan Kids Numbat cubby (from Bunnings). Customer Service was very helpful via the web chat to assist in making sure this product would be suitable for... See more


Company details

  1. Home & Garden

Written by the company

Excellent, innovative play equipment designed in Melbourne with nationwide delivery and assembly.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(1,497)

38 reviews in the last 12 months

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Rated 2 out of 5 stars

Product is not very sturdy

Product is not very sturdy. Can’t push it that high without it lifting off the ground or swaying. Screws keep loosening as well. It’s fine as a day swing. But not ideal for a swinging higher in my opinion. I wouldn’t buy it again.

1 January 2025
Lifespan Kids logo

Reply from Lifespan Kids

Hello Sarah,

We appreciate the feedback and sorry to hear about the issues regarding this set. If screws get loose despite being tightened properly, it could be because the threading has worn out or it was installed incorrectly. We'll have this looked into with a warranty claim and one of our specialists will reach out to get more details.

Rated 5 out of 5 stars

Christmas present

I bought a christmas present for my grand daughter. Pick up from the factory was seamless. the water table was sturdy and all round good quality. Would diffinately buy from them again

14 November 2024
Rated 1 out of 5 stars

EXTREMELY LONG WAIT TIME

Placed an order with Life Span 12 days ago and it has still not been shipped. I have followed them up multiple times, they acknowledge the order however this has not sped up the process in any way. Very unfortunate and will not be ordering through them again.

11 December 2024
Unprompted review
Lifespan Kids logo

Reply from Lifespan Kids

Hello Ford Family,

We appreciate the feedback and we're sorry to hear about the issues you've had with the delivery.

As we are just a medium sized company, we do not have an inhouse delivery service that can fulfill our shipping demands and we have to rely on third party couriers to complete shipment. During peak season, all couriers' network get congested due an increased demand for delivery which causes delays from picking up from warehouse to transportation of goods. The most that we can do on our end is to continuously send follow ups with the courier for this to be addressed urgently.

We will check with our staff on this as well and get this addressed with them for the lack of proactivity during dispatch. Please accept our sincerest apologies on this delay.

Rated 3 out of 5 stars

Nice quality playground

Nice quality playground, the only issue is the cost for delivery with no option for pickup in my town. Also there were quite a few a few misdrilled holes so it looks a bit messy on the side of the playground.
Also took a very long time for delivery, with very little updates

10 December 2024
Rated 5 out of 5 stars

Purchased swing

Purchased swing which was shipped in a very satisfactory time span. Looks great but has not been used yet as Father Xmas present. Great quality

10 December 2024
Rated 5 out of 5 stars

Product is of very good quality

Product is of very good quality, I ordered an extra playset online by mistake and the team have been very helpful in helping me return it back to base.

Team have been efficient, friendly and helpful.

21 November 2024
Rated 4 out of 5 stars

Easy

Very friendly and helpful service. Where great got want we need. Pick up was smoth and easy as I had to get someone else to pick it up for me.

1 December 2024

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