Lifespan Kids Reviews 

1,497
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that items arrive very quickly and are wonderfully simple to set up at home. People consistently praise the sturdy quality of the play equipment, noting it brings immense joy to children and grandchildren. Shoppers also appreciate the helpful support team and seamless ordering process whether online or via collection. Some reviewers were not happy with structural defects, mentioning specific issues like rust, broken parts, or materials failing outdoors. A few other people also felt that waiting months for replacement parts or dealing with missing items was disappointing.

What people talk about most

Product

Customers had positive experiences with product, noting that items are sturdy, arrive quickly, and are easy... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely fast and prompt... See more

Quality

Clients share positive opinions on quality, noting that the products are generally well-described, very... See more

Order

Reviewers express high satisfaction regarding the order process, highlighting that it is very easy to find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the Warringa cubby for our grandchildren.Easy to order and great pick up experience. Cubby instructions were good, took longer to put together than expected, but hubby is very fussy! 2 year... See more

Rated 5 out of 5 stars

We could not be happier! The team looked after me so well in making the decision for an awesome swinger for the Grandkids. It arrived quickly and was even better than expected. Highly recommended. Tha... See more

Rated 5 out of 5 stars

We purchased the 'Amber 3 Double Belt Sing set' for our grandchildren. The ordering was easy and the swing arrived sooner than expected. Very sturdy product with all accessories of a high/safe standa... See more

Rated 5 out of 5 stars

Purchased the cubby house floor to match the Lifespan Kids Numbat cubby (from Bunnings). Customer Service was very helpful via the web chat to assist in making sure this product would be suitable for... See more


Company details

  1. Home & Garden

Written by the company

Excellent, innovative play equipment designed in Melbourne with nationwide delivery and assembly.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.5

All reviews

(1,497)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Purchased a flying fox zipline

Purchased a flying fox zipline, excellent value for money and AMAZING CLEAR assembly instructions.

The way the assembly instructions was delivered proved to me that Lifespan had the customer in mind, not just to simply sell their products.

4 October 2024
Rated 5 out of 5 stars

All parts delivered and complete.

1 part was not delivered but was sent quickly once we alerted lifespan og this. Great respones.
Product is great snd family are delighted .

2 October 2024
Lifespan Kids logo

Reply from Lifespan Kids

Hello Catherine,

Thank you for the comment and sorry to hear about this short delivery. All our shipping are being done through a third party courier as we do not have our own couriers to fulfill our deliveries. Although we ship items promptly, we hold no control on how the courier will transport it to the receiving address. We can see, from the tracking with Allied, that this has been delivered short and the remaining item is still in Sydney. We will request for a depot search with the courier and we will get our team to reach out to you for an update.

Rated 5 out of 5 stars

This is a great cubby house

This is a great cubby house! It was a little difficult to follow the directions when building it however, after a few hours we got there! My granddaughter absolutely loves it! It’s seems solid and should last a long time.

20 September 2024
Rated 1 out of 5 stars

Good luck getting replacement parts

While we received our order in good time the package didn't come with the correct parts to assemble. Since then we have been trying to get replacement parts contacting regularly to get the same reply "it's with our tech support team, they'll get back to you by the end of the day".

If you order a Dome + Slide I hope all the parts are in the box because getting them swapped has been a real pain

24 September 2024
Unprompted review
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Reply from Lifespan Kids

Hello Andrew,

Sorry to hear about this experience and we sincerely apologise. For any warranty claims, our team would usually get back and provide solution in 24-48 working hours. Upon checking your case, it appears that there was a lack of communication on our end which caused the delay. Rest assured we have our staff coached for this. The parts you need were already sent out and if there are still issues, please don't hesitate to reach out.

Rated 5 out of 5 stars

Amazing cubby - thank you!

Spent 2.5 days this week building the cubby I got from Lifespan Kids with the assistance of my Dad, for my daughter and any future children the Lord blesses us with. Looks amazing and is very well designed. Our daughter loves it, and I love it too. Thank you Lifespan kids.

22 September 2024
Unprompted review
Rated 1 out of 5 stars

I wouldn't even bother with this…

I wouldn't even bother with this company - website said an item was available at Wetherill Park so I took the 90mins drive to be told sorry out of stock so I paid for another trike which I was assured would be at the office within 7 days as I was coming back to pick it up in plenty of time for my grandsons birthday - well it was never ordered !! So my grandson went without a gift and I asked for a full refund which took 2 weeks to receive after numerous emails and telephone calls .

22 August 2024
Unprompted review
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Reply from Lifespan Kids

Hello Therese,

We appreciate the comment and we're sorry to hear about this experience. Our website actually has a section wherein you can check for availability for pickup as the item may be in stock but not at your preferred location. Normally for items that our unavailable, we would request for stock transfer and this is clearly an oversight from our side and with that, we sincerely apologise.

We can see that the order has been cancelled already and you were already refunded.

Rated 4 out of 5 stars

Great product and good service

Website is OK - takes a while to get its flow but once sorted its a good website. Communication re delivery was good and easy and clear.
Product is excellent - good quality and looks great easy to assemble.
My Grand daughter absolutely loved it

7 September 2024
Rated 2 out of 5 stars

Monkey bars were quite easy to put…

Monkey bars were quite easy to put together but they seem very unstable, especially the single bar that is installed. Not exactly the quality I was hoping for.

28 August 2024
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Reply from Lifespan Kids

Hello Dan,

Thank you for the comment. The set comes with anchors that you can directly stick to the ground and as per manual, cementing can also be done for better stability. We'll get our team to further check this for you and one of our specialists will reach out to get more details.

Rated 5 out of 5 stars

Great swing set!

Solid swing set and I can even swing with my daughter. We haven’t anchored it in yet but will do once she starts to swing higher. It hardly moves. Great quality and was easy to put together. Very happy. The round mesh swing is very comfy to relax in while she’s swinging.

29 August 2024
Rated 1 out of 5 stars

Horrible customer service everyone was…

Horrible customer service everyone was super rude ever time I called and booked insulation and he was also rude and complained the whole time about putting it together would not waste your money here shop else where.

15 August 2024
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Reply from Lifespan Kids

Hello Henriquez,

We appreciate the feedback and we are sorry to hear about this experience. As we are only a medium sized company, we are relying on a third party assembly service team to complete the installation for our products. We can see that this job has been booked through Hunter Leisure and we will be reaching out to them to investigate this incident further.

Rated 5 out of 5 stars

Recently brought a trampoline

Recently brought a trampoline, and the customer service representative was fantastic. She reviewed the freight and purchase price for me and made the purchase easy.

However, the end product was not what I'd hoped for, I didn't pay enough attention to the feet on purchase. With grass lawns I'm unable to move it easily and every time i do the feet pop out of their location. So this starts the process of re fitting them and trying to move it again.....and then the process above repeats. It would be great if you had a secondary feet option, even a aftermarket one that you can purchase for grass lawns.

Also, where the net comes together on entry and exit its quite confusing on installation. End result is very loose, and children struggle every time the enter and exit often tripping over. I have tried different tie off configurations, nothing seems to help.

I know the entry/exit feature is meant to look good but it's not that practical and a zip would definitely make it more secure. Kids are full noise right, so with a net that's not super tight and robust they will just tear it to pieces in no time.

I will most likely be listing in my local swap and sell on marketplace as it's not the right fit for us.

I hope this feedback is of value to you, you have made a great product and easy to assemble it just needs some polish to get that edge over competitors.

Reg Karl

15 August 2024

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