liftad.com Reviews 488

good service & nice product at good price

AVOID!

Do not use this website.
I stupidly didn’t realise it was a website outside of UK.

Rug eventually came.
Terrible. Colours were wrong and the rug had printed black numbers on the corners, very visible and a manufacturer fault.

Contacted Liftad. Regarding the colours they advised it was down to my screen resolution - unsure how brown, black and grey could be mistaken for cream.
Advised the rug is defective due to the printed numbers printed on the rug. They offered me 5% refund. I refused as the rug is faulty, they then offered me 20% and for me to keep the rug. Again, I refused. They advised I would be responsible for shipping costs and that they would be very expensive so I should reconsider the 20% refund.

Joke of a company. Send faulty items and won’t refund.
Avoid this company like the plague.

Luckily I paid via credit card so they credit card company are sorting it, they have also contacted trading standards.

Awful company! Fans don’t work. Instructions in Chinese!!! Dreadful customer service and refusal to take back faulty products. AVOID AT ALL COST!!!!!

We bought 2 ceiling fans with dimming lights costing over £600. Order number 543104.

We have tried installing one fan but instructions were in Chinese. The fan and light only come on together. The remote control is in chinese and doesn’t work at all.

They have repeatedly requested photos and videos which we have sent and they keep sending a sketch of an entirely different remote control to ‘pair’ the devices which is pointless as the buttons are not in the same place and have Chinese writing on them.

The translated instructions make no sense as the English is completely incorrect so this is not helpful either.

They have admitted the product is faulty by offering first a 5% then a 10% and then a 20% refund! But still won’t accept returns for product so that don’t work.

Disgusting. Please do not buy from this company as they will take your money and refuse to refund if their product doesn’t work.

DO NOT USE LIFTAD!!!! Buy American! Purchased a wall mount sink. Damaged 2 times and requested refund. These people couldn’t understand REFUND my full amount 10 times in emails. PayPal was great in getting my refund. Worst experience ever!

The table I ordered was exactly as described and very good quality. The delivery was also very quick. I would highly recommend this company and will be buying from them again in the future.

I ordered some shelves. They did take about 2 weeks longer than expected to arrive but were in decent condition. A couple of scratches but I was able to hide them on the inner shelf. Went together easily and looks great on my wall.

I am happy with the Nordic Style Circular Semi Flush Mount Ceiling Light Metal Semi Flush Ceiling Light for Bedroom - Green 220V-240V 9" that I bought for my bathroom.

Awful. If you want a flavour of what their service is like just try and contact them with a query via the chat function.

Also a big red flag is that their email address (support at liftad.com) bounces back any emails you send.

DO NOT USE

Please do not use this company. I ordered a desk which looked ideal for what I wanted. Delivery took over 2 months and when received was of very poor quality. The panels are so thin that when you put in the fixings they are coming through the side. It is very poorly made and I wish I had never used them. I have asked to return the product requesting a full refund. No response yet.

DO NOT USE THIS COMPANY.
I ordered a desk online for my daughter’s birthday present. The shipping was going to take a couple of months from China so I decided to pay for air freight which was £63.00. The desk arrived in 10 days so I was surprised and excited. When we opened it the desk was poorly packed and it was covered in dents and scratches and imperfections. It is a requirement of the consumer Rights Act 2015 that LITFAD should offer a full refund and pay for the cost of return of a faulty item. However currently LITFAD is defying the law by initially offering a 5% refund which has incrementally increased to a 40% refund all of which I have refused. LITFAD are now demanding that I return the desk and pay for the return delivery which mean I lose even more money if I want any refund.

The worst company I have ever dealt with, what looked like and was listed as an expensive oriental hand painted cabinet was actually a cardboard and chipboard cupboard covered in sticky back plastic and stickers you can peel off and cheap lightweight plastic doorhandles painted gold which were described as brass in the listing, took fourteen weeks to come not 14 days as stated ! When complaining about quality they said it was made in China so it was Oriental, the stickers were handpainted and by brass they meant the colour ! I have had heavier empty cardboard boxes than this lightweight £600 peice of junk!! Only fit for the bin.

Went on their websites and saw some beautiful lights so I ordered them without doing any research. When they arrived I opened the box, products looked well made but there was no instructions other than an A4 piece of paper instructing how to assemble the item. The instructions were wrong, having a bit of electronic knowledge the wiring instructions were strange, the wires appear not to be capable of handling a 240 volt load, neither was there any step down transformer with the item, sought second hand advice, they were just as baffled. My conclusion is that If I wired these up to the mains it would present a fire risk. Baffled because the quality of the painting looked good.

ENTREPRISE A FUIR ILS SONT BASES EN CHINE ET ILS SE FOUTENT ROYALEMENT DE LEURS CLIENTS.

J'ai acheté un luminaire à 170 euros, résultats des course, il est arrivé complètement démonté, et les câbles ne sont pas reliés entre eux. J'ai contacter le service client et ils à répondent à mes emails par

"Alternatively, you can ask an electrician to help assemble the lights,pls advise."

"The cables are wrapped with electrical glue and have no connectors. The installation instructions have been uploaded."

"All our return & cancellation policy and the delivery time are posted at our site and all customer can check before placing the order." --> easy return sur leur site web, sauf qu'il n'y a pas de retour possible, car si on renvoie la marchandise c'est à nos frais et ils ne remboursent que partiellement.

"If you want to return the items, you should pay the return shipping fee, which is very expensive.

We can refund 20% of the items price, will you keep them?

Hope you can consider again. Thanks."

La plus belle : "Please know that our products(furniture/light) need to be assembled by yourself." --> Sauf que sur leur site ce n'est pas écrit que vous devez faire le cablâge du lustre.

Dommage que je ne puisse pas mettre de photos pour illustrer cette arnaque !

Bought some remote control lights. Work just as expected and a very reasonable price.

Horrible experience!
Product came broken, I had to pay for the delivery fee back and they don’t want to proceed with the refund of the broken product.

NEVER BUY WITH THEM. Don’t make the same mistake as I did.

AVOID AT ALL COSTS - AWFUL COMPANY. Not only did my order take more than 10 weeks to arrive, but when it finally arrived, the desk I ordered was broken in half, and damaged beyond repair. Upon contacting their customer service, I was told I had to send them a scanned version of their instructions, circling the damaged parts so they could replace them! No offer of a full product replacement whatsoever, and the only possible way a refund would be “considered” was if I shipped the broken goods back to China, AT MY OWN EXPENSE! Unbelievable! Horrendous customer service, no apology, and when the replacement part for the desk arrived some 16 weeks later, that was damaged too!! Just an absolute horror show from start to finish. Will NEVER order from them again. Don’t make the same mistake I did and stick to trusted retailers like Wayfair who at least have an excellent customer service if there’s ever an issue.

The product I ordered was a six draw dresser. Although the delivery took a long time the delivery company was efficient and professional. However my experience with them was the opposite of the product itself. It was mostly cardboard, poorly made and difficult to assemble. Junk is the one word to label it. Shame on Liftad for selling it DO NOT USE THIS COMPANY. Buyer beware.

Ordered a stand alone clothes hanger. The product was as described. The quality of the wood used was satisfactory for the price and it has been assembled and in fairness is solid and doesn't rock/ sway. The instructions are not very clear and took a while to work out, but the hanger is fairly straight-forward so just had to think about it a bit more. I've ended up with several screws and other bits which I don't believe I've missed out! My only gripe is the delivery time. I cannot recall seeing that the product would be delivered from China and how long it would be - 6-8 weeks from order. I was concerned I would be hit with import charges as it had to clear customs, but it was all fine. Good communications/ updates from the company and I could use a maritime app to track my ship as it made its way to the UK....!

I purchased a chaise for my granddaughter. It was cheaply made and expensive. Will not accept returns. Will NEVER purchase from this company.

Ugly carpet, very different from the photo.
I wanted to send it back and be refund. No refund, no return. I put this carpet in the dust bin.