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lighterusa.com Reviews 2,359

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TrustScore 4.5 out of 5

4.4

Vaporiser shop
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Review summary

Created with AI, based on recent reviews

Evaluating 576 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the products, often highlighting specific flavors and brands as excellent choices. The ordering process is frequently described as easy and straightforward, with many appreciating the quick processing and dispatch of their items. Reviewers also commend the fast and reliable delivery service, noting that orders arrive promptly and often sooner than expected. The pricing is consistently mentioned as competitive and affordable, with many finding unbeatable deals, especially for specific nicotine products. However, some customers experienced issues with product defects, such as batteries draining quickly or items breaking shortly after purchase. There were also instances of delayed shipping, with some paying for expedited delivery but receiving their packages much later than promised. A few people reported never receiving their orders, despite notifications of delivery, leading to frustration and concerns about lost packages.

What people talk about most

Product

People report positive experiences with product, often praising the quality and variety available. Customers... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Order

Users describe positive interactions with order, frequently highlighting quick and accurate deliveries, with... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the great and unbeatable... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the superior quality of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pulsar battery was defective. I was e-mailed a prepaid mailing label to return the battery. Lighter USA e-mailed me a refund minus a five dollar handling charge for the unusable battery within a we... See more

Rated 5 out of 5 stars

Got conformation of my order immediately with an email with my orders details. This my fourth purchase buying puffcos pivots and yocan koda pros for flavorade cartridges and live resins. It's was a se... See more

Rated 5 out of 5 stars

Lighter usa has all your tobacco needs and nicotine pouches that I can order and receive in the mail at my house in California. Every since California banned flavors it's been a battle finding compani... See more

Rated 5 out of 5 stars

They were fast with notifications and getting it sent out right away...i ordered singles like a orbit atomizer and hot knife attachment and it was crutail that they both worked and they do just fine,t... See more

Company details

  1. Vaporiser shop
  2. Cigar shop
  3. Electronic cigarette store

Written by the company

Top quality Vape Hardware, Vape Kits, Vape Tanks, Vape MODS, Coils, RDA's, E-Juices and Vape Accessories. Top Quality Lighters, Zippos, Cigars, Cigar Cutters

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

U have the product i needed very prompt…

U have the product i needed very prompt with updates and the prices are great. Only one downside is having to sign for my delivery Of course I understand why with it being a tobacco product its just the USPS doesn’t give good service I mean I never heard them the day they said they were delivering then I immediately rescheduled another delivery but USPS never updated the package again I ended u going to post office in person…only then was it redelivered

21 November 2025
Rated 5 out of 5 stars

Lighter usa has all your tobacco needs…

Lighter usa has all your tobacco needs and nicotine pouches that I can order and receive in the mail at my house in California. Every since California banned flavors it's been a battle finding companies that will mail to you. Lighter USA will deliver to you California residents so get your orders now and pay for the 6.00 shipping to send it out fast or wait and get it the shipping free your choice. But it's nice having flavors that taste great and there reliable with average prices.

19 October 2025
Rated 2 out of 5 stars

Shipped quickly, but had an odd taste.

Shipped quickly, but the pouches had an odd flavor and seemed stale.

21 November 2025
lighterusa.com logo

Reply from lighterusa.com

Thank you for sharing your feedback.

We’re glad to hear your order shipped quickly, but we’re sorry to learn that you were dissatisfied with the flavor and freshness of the pouches you received.

We want to clearly state that we are an authorized retailer, and all of our products are sourced directly from licensed and approved distributors. We do not sell counterfeit, expired, or unauthorized merchandise. Our inventory turnover is consistent, and products are stored according to manufacturer guidelines.

Flavor perception can sometimes vary by batch or personal preference, and nicotine pouches can occasionally taste different depending on production runs. That said, we take quality concerns seriously.

We encourage you to reach out to us directly with your order number and the batch/lot number printed on the cans so we can review this further and determine an appropriate resolution.

We appreciate the opportunity to address your concerns and remain committed to providing authentic, quality products.

Rated 5 out of 5 stars

Flavorade time!

Got conformation of my order immediately with an email with my orders details. This my fourth purchase buying puffcos pivots and yocan koda pros for flavorade cartridges and live resins. It's was a seamless process, so I thank you kindly Lighter USA! Have no doubts yall, this company has got their you know what together.

21 November 2025

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