Lighthousetravelinsurance Reviews 

58
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and advisors for their exceptional knowledge, helpful attitude, and clear explanations during difficult health situations. People also highlight the remarkably competitive prices and affordable quotes, noting that the business accommodates pre-existing medical conditions wonderfully without penalizing loyal customers. Some reviewers were not happy with initial high quotes or encountered confusing steps on the digital platform before speaking with a representative. However, individuals mention that connecting directly with customer support quickly resolved these minor hurdles, resulting in successful policies issued at a reasonable cost.

What people talk about most

Price

Reviewers mention positive feedback about price, highlighting that quotes are far more reasonable and... See more

Customer service

People report positive experiences with customer service, praising staff for being extremely helpful,... See more

Service

Customers had positive experiences with service, frequently praising friendly staff who explained policies... See more

Staff

Users describe positive interactions with staff, frequently highlighting friendly, professional, and... See more

Value for money

Clients share positive opinions on value for money, highlighting reasonable prices and incredible quotes that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After looking for insurance for my 85yr old dad with no luck getting passed the "have you had any medical treatments within the passed 2 years" I found lighthouse via searching McMillan. My dad has... See more

Rated 5 out of 5 stars

I started on the internet and got it wrong. It prompted me to ring in. It was answered straightaway. The lady I spoke to was very friendly with excellent knowledge and customer service. Excellent serv... See more

Rated 5 out of 5 stars

Phoned everywhere. Getting quoted crazy prices. Called lighthouse and couldn’t believe the price difference. Advisor was so nice and easy going. Helped explain all options ,knew exactly what was need... See more

Rated 5 out of 5 stars

Best price for the cover i needed to cover some medical issues.. bigger insurance companies wanted huge amounts for their insurance. Even though my conditions are all okay at the moment ..


Company details

  1. Travel Insurance Company

Written by the company

Our flexible policies are built with your needs in mind, especially if you’re travelling with medical conditions, be it a something mild, or a complex life limiting condition. While we can’t guarantee cover, we do consider cover for all medical conditions and do our best to help you find the right policy—whether you’re booking a cruise, a once-in-a-lifetime getaway or a quick city break.


Contact info

4.8

Excellent

TrustScore 5 out of 5

58 reviews

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4.8

All reviews

(58)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Great price for medical insurance

Great price for insurance with medical conditions. Didn’t feel penalised for having conditions beyond my control. The price was the difference between going abroad or not, other companies where ridiculous prices. This company was by far the cheapest & the most reasonable. Will be recommending to other people. 5 * from me.

5 October 2026
Rated 5 out of 5 stars

Cant recommend enough

Had been searching for hoilday insurance for a while and was very expensive, however came across these on the macmillan site. Saved alot of money, certainely recommend people with cancer check these out.

2 October 2026
Rated 5 out of 5 stars

Refreshing to actually find medical…

Refreshing to actually find medical travel insurance that doesn’t cost the cost of another holiday & gives you the opportunity to get away.
Very professional customer service who I felt they knew exactly what medical terminology meant & wasn’t reading off a screen tick box. Easy to communicate with & really helpful. I’ve already recommended this company to friends & family.

4 September 2026
Rated 5 out of 5 stars

Excellent...thank you.

The online form was easy to fill out and the insurance quote was brilliant even though both myself and my husband have long term health issues. We will definitely go to them again. It meant a lot to us to be able to make pur trip.

14 September 2026
Rated 4 out of 5 stars

Competitively priced travel insurance…

Competitively priced travel insurance and I would and indeed I have recommended Lighthouse insurance to friends. I would have given a 5 star but for the glitches on the website when filling in the medical questionnaire more so when it came to editing some of my answers but got there in the end.

19 September 2026
Rated 5 out of 5 stars

Freindly staff

Freindly staff, went through the cover on the policy well, good price for the cover we needed.

17 September 2026
Rated 5 out of 5 stars

Help with travel insurance when you really need it

I had to renew my travel insurance due to a recent diagnosis, I had tried compare the market and was declined . I got contact details from the MacMillan Cancer website for Lighthouse, the online form was comprehensive and took some time but with drop down boxes it was straightforward . It quickly determined if cover will be provided and provided a number of quotes, which was a relief.

20 September 2026
Rated 5 out of 5 stars

Finally got cover for an 85yr old after cancer!

After looking for insurance for my 85yr old dad with no luck getting passed the "have you had any medical treatments within the passed 2 years"
I found lighthouse via searching McMillan. My dad has had bowel cancer and has been given the all clear, but now they have found kidney cancer, he is not having treatment or on any medication atm, this seemed to be a grey area on some of other insurers sites. I either couldn't get passed the next step or quoted £6000+
I answered all the questions and even rang them to make sure I had covered all the questions. I am thrilled we have managed to find him cover to take him away for a few days abroad at a very reasonable cost. I highly recommend Lighthouse insurance.

14 September 2026
Rated 5 out of 5 stars

Tried answering questions on line but…

Tried answering questions on line but they were very confusing and was declined insurance at first I was asked if I would like a call back to discuss my situation and with speaking to an assessor was granted insurance after all for a single trip for less than £100 was very pleased

7 September 2026

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