Communication throughout was excellent had a few questions emailed them and had reply same day. Necklace is excellent quality can’t fault. Delivery was prompt from ordering with tracking available. Ne... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Really pleased with my purchase, nicely packed, even tissue was sensed with the nice perfume, smooth delivery. That was the gift for my son’s 18th birthday, he loves the necklace very much never takes... See more
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My husband absolutely loves his gift. I couldn’t be happier with the quality of the chain and cross. There was no hassle at all and communication by email was quick and helpful. I initially ordered... See more
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I won a necklace through an instagram competition. It arrived really quickly and the team are really responsive via Instagram messages. The necklace itself is stunning. Really good quality an... See more
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Company details
- #30 of 44 best companies in Jewellery manufacturer
- #67 of 106 best companies in Jeweller
- #52 of 88 best companies in Jewellery Designer
- #163 of 287 best companies in Jewellery shop
Written by the company
Lily Blanche is the UK’s leading locket and personalised jewellery company. Trusted since 2015. Over 30,000 orders shipped. Hi, welcome to Lily Blanche. I'm thrilled to meet you. My name is Gillian Crawford, founder & designer at Lily Blanche, the demi-fine jewellery brand named after my grandmother. Our customers are at the heart of everything we do. We work in sterling silver, 18-carat gold and the brightest most dazzling gemstones. Our lockets are independently tested and hallmarked with a full UK hallmark by the Edinburgh Assay Office. But what makes our jewellery really precious is your photographs inside them and your messages engraved in them. We make jewellery; you give it meaning. Personalised, our 2,4 & 6 photo lockets are love letters in silver & gold, to be passed on to future generations. We started with a sketchbook and the memories of our grandmother's jewel box. Today we have a cabinet full of awards & fantastic customers all over the world who love & wear our jewellery. In a throwaway world, everything we do is designed to last. We create the heirlooms of tomorrow from the conversation pieces of today. Our founding values of integrity, kindness & joy inspire our unique style. With FREE UK shipping over £95, 30-day risk-free returns and a FREE jewellery care kit with every order, you really can't go wrong. We'd love to connect with you on Facebook or Instagram at @lilyblanchejewellery, on TikTok @Lily_blanche_jewellery or in our private Facebook group @joyfulgems where you will meet like-minded people, see our new designs first and hear about our best offers and discounts. Sign up for our newsletter for our best discounts. Gillian Crawford, Founder & designer at Lily Blanche x
Contact info
25 Clarendon Place, FK82QW, Stirling, United Kingdom
- 01786 271376
- hello@lilyblanche.com
- lilyblanche.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from LILY BLANCHE
Thank you so much, Andrew. We’re delighted to hear that you were pleased with both the service and presentation. We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
White gold necklace
A fantastic expetience from start to finish,excellent product, extremely well packaged and presented, excellent packagining, would definitely recommend. Many thanks.
27 October 2025
Reply from LILY BLANCHE
Thank you so much, Mel. We’re delighted to hear that you had such a positive experience from start to finish and that you’re pleased with your white gold necklace. It’s lovely to know you appreciated the packaging and presentation too. We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Reply from LILY BLANCHE
Thank you so much, Graham. We’re very glad to hear everything went smoothly and that your order arrived quickly. We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
I ordered a silver diamond locket with…
I ordered a silver diamond locket with pictures inside. I absolutely love the necklace and can adjust the chain to 16 or 18 inches depending on what I wear. It looks very elegant and matching most of my outfits!
5 October 2025
Unprompted review
Reply from LILY BLANCHE
Thank you so much for your wonderful review. We’re delighted to hear that you love your silver diamond locket and that it complements so many of your outfits. It’s lovely to know you’re enjoying the adjustable chain too.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Amazing jewellery and service
I ordered the engravable heart necklace and I could not be happier with it - the engraving is perfect, the gold looks of a high quality and the chain feels strong. Arrived quickly with beautiful packaging, scented paper and some free items too. The process for requesting an engraving is super easy on their website too. Would highly recommend!
20 October 2025
Unprompted review
Reply from LILY BLANCHE
Hi Georgia,
Thank you so much for your wonderful review. We’re thrilled to hear that you love your engravable heart necklace and that the engraving, gold quality, and chain all met your expectations. It’s great to know the ordering process was easy and that the packaging and little extras added to your experience. We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
AVOID AVOID AVOID POOR QUALITY RUDE PEOLE
Absolutely disgusting ordered an £160 locket for it to come damaged and Dosent lock the quality is also very poor for the price flimsy as an £10 from the shop. Stated I would like a refund ignored me and told me they would be fixing it why it should need fixing when it’s brand new is unreal to me this is after being ignored for about 4days trying to drag time out and forcing me to emailing to get an response. Then under the Custer rights act 2015 and get told about ect there policy your policy and the law are two different things in this country and you have sold me an damaged iteam simply from there for the money I would like my money back and the whole experience is the worst ever AVOID AVOID AVOID AT ALL COST RUDE IGNORANT PEOPLE WHO DONT COMMUNICATE BUT TELL YOU HOW ITS GOING TO HAPPEN BE ASHAMED OF YOURSELFS AND FHIS COMPANY WAIT TILL YOU WANT TO RETURN SOMETHING AND GET ON THERE BAD SIDE.
DO NOT SHOP HERE AVOID
RUDE
DISRESPECTFUL
POOR QUALITY GOODS
OVERPRICED YOU CAN GET THIS QUATER OF THE PRICE
REFUSED ME REFUND UNDER THE CUSTOMER RIGHTS ACT TAKING IT UP WOTH MY BANK.
AVOID THIS PLACE AT ALL COST !!!
10 October 2025
Unprompted review
Reply from LILY BLANCHE
Dear Mr Issakah Davis-Simon,
We are very sorry to read your review and disappointed that you feel this way. We take great care with every order, and your locket was engraved exactly as requested with the name Lvizzy and checked by two of our quality control team members before dispatch.
We do require customers to check their engraving spelling thoroughly before finalising the order, as once it has been engraved, it cannot be changed.
When you contacted us about the catch, we invited you to return the locket to our studio so that our jewellers could inspect it. Once it arrived, we found the catch to be secure and functioning correctly. The catch on this locket is particularly strong, and it is our bestselling locket. We have never had a return of this locket before because of a faulty catch. We established that the locket was not damaged and was closing as designed.
We offer a 30-day no-quibble money-back guarantee on all jewellery items, which are not engraved or pierced jewellery. As your piece was custom-engraved to your personal specification, it falls under our bespoke and engraved items policy, which is clearly stated on our website. This means it is non-refundable unless faulty. In this case, we were unable to find any fault.
We always aim to provide courteous and timely communication, and we are genuinely sorry that you were unhappy with the process. We take pride in the quality of our jewellery and the service we provide, and we regret that your experience did not meet your expectations.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Great customer service and quality goods.
Had problem with the first chain I ordered, this was resolved in a timely manner. I then decided that perhaps that style of chain was not what I required. After detailed discussion with Gillian I selected a chain that was right for me, as it was not in stock it was made for me. This did not take a long time and it suited perfectly. Have never used a company before which was so customer service orientated, add that to the quality of the goods and you can shop with confidence. Thanks Gillian and Lily Blanche. Jim.
29 September 2025
Reply from LILY BLANCHE
Thank you so much, Jim, for your thoughtful and generous review. It was a real pleasure helping you find the perfect chain, and we’re so pleased to hear that you’re happy with both the service and the quality of your jewellery. Your kind words mean a great deal to all of us at Lily Blanche.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Easy ordering
Easy ordering, great communication throughout whole process, fast delivery and beautiful item
29 September 2025
Reply from LILY BLANCHE
Dear Charlotte,
Thank you so much for your kind words and wonderful five-star review. We’re delighted to hear that you found the ordering process easy, communication clear, and delivery fast — and that you love your jewellery. Your feedback means a lot to us.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
My wife loved her Four Photo locket
My wife loved her Four Photo locket. The photo service was dead easy to use and the photos themselves look great. A lovely piece of jewelry. Definitely recommend.
24 September 2025
Unprompted review
Reply from LILY BLANCHE
Thank you so much for your kind words. We’re delighted to hear that your wife loved her Four Photo Locket and that you found our photo service easy to use. It’s wonderful to know the finished piece made such a special gift.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Butterfly locket
I purchased a locket for my daughter and I am sad to say I was very disappointed with my purchase. I wanted to buy her a gift that would be personal and a lovely keepsake for her. Unfortunately what I received was not to the high standards I thought it would be after reading such good reviews. The locket feels flimsy and cheap and not very pretty. I strive to support smal businesses but this is one time I wish I had purchased from a bigger retailer.
25 September 2025
Reply from LILY BLANCHE
Thank you for your feedback. We’re genuinely sorry to hear that your Butterfly Locket didn’t meet your expectations.
This is one of our largest lockets – in fact, one of the largest on the market – and it’s a long-time bestseller that normally receives wonderful feedback from customers who love its generous size and the craftsmanship involved. Every Lily Blanche locket is independently tested and fully hallmarked by the Edinburgh Assay Office to guarantee quality and authenticity.
You also received free shipping, our complimentary photo service, a 20% discount, and a free jewellery care kit and gift bag with your order. We also offer a 30-day, no-quibble return policy on all non-engraved pieces.
Our jewellery is handmade in small batches by master craftsmen in traditional ateliers, rather than mass-produced in factories, so it may differ from the look and feel of the large, high-street retailers. We completely understand that our pieces may not be for everyone, but we appreciate you giving a small, independent business a try.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Easy to order,very pleased with the end…
Easy to order,very pleased with the end product .
I’m yet to give this to my wife 🤞🏻
24 September 2025
Reply from LILY BLANCHE
Thank you so much for your lovely review. We are delighted to hear that you found it easy to order and that you are pleased with your jewellery. Your support means a great deal to us.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Fabulous Company
Great company received my item quickly arrived beautifully packaged with little extra surprises which made it special! Quality of my heavy silver cross & chain is fabulous, highly recommend as you will not be disappointed! Already wearing my necklace and absolutely love it!
23 September 2025
Unprompted review
Reply from LILY BLANCHE
Thank you so much for your lovely review. We’re thrilled to hear how much you love your heavy silver cross and chain, and that the packaging and little surprises helped make it special for you. Enjoy wearing your new necklace. We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Very happy customer
My experience shopping with them has definitely been the best. There staff are on the ball and so helpful as there was an hiccup with my order and they solved it straight away and did an express delivery so I received my order in time for the birthday celebration. I can’t fault anything about them. They take so much pride in there items and packaging so beautifully. Thank you so much, I will definitely shopping with you again
10 September 2025
Unprompted review
Reply from LILY BLANCHE
Dear Sharon, Thank you so much for your wonderful review. We’re delighted to hear that our team were able to resolve the issue quickly and get your order to you in time for the birthday celebration. It means a lot to know you appreciate the care we put into our jewellery and packaging. We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Very disappointing.
I bought a gift that when it arrived was faulty. I explained the problem and requested a returns form. My request for a label was initially ignored and I was directed to the company returns policy which states that returns are to be paid by the purchaser. My understanding is that this is contrary to the consumer rights act 2015. My refund was processed quickly but overall a very disappointing experience.
26 August 2025
Reply from LILY BLANCHE
Dear Mark,
Thank you for your feedback. I am very sorry to hear that you were unhappy with the Men’s Heavy Cross necklace, and I do apologise for any disappointment caused. This is one of our bestselling pieces and usually receives excellent reviews. Each necklace is handcrafted in the UK by master silversmiths, independently hallmarked by the Assay Office, and carefully checked by our quality control team before leaving the studio.
We always want our customers to feel confident ordering from us, which is why we offer a no-quibble money-back guarantee on all jewellery that is not engraved or pierced, with a 30-day return period – double the statutory time. You received your order on 28 August and contacted us the following day. Our team replied within 15 minutes to help with your return, and we refunded you on 4 September, within 24 hours of receiving the item back in our studio. An automated email was sent to confirm this.
I appreciate that free returns would have been preferable. Our customer offers at present are: a free jewellery care kit and free gift bag on all orders, free fully tracked shipping and 10% off your first order. I’m pleased you were able to avail yourself of these. Please rest assured that our returns policy is fully compliant with UK consumer legislation. Unlike many companies, we do not charge a restocking fee, and we try to make the process as straightforward as possible.
For every review we receive, we make a donation to the charity Social Bite, which does amazing work with the homeless community. We have made a donation in your name to pay your kindness forward in leaving a review.
Kind regards
Gillian and the Lily Blanche team
Absolutely first class
Absolutely first class. Easy to order online, prompt delivery as stated.
Beautifully packaged. Would use again without hesitation.
26 August 2025
Reply from LILY BLANCHE
Thank you so much for your wonderful review. We are delighted to hear that you found ordering with us easy and that your jewellery arrived promptly and beautifully packaged. It means a great deal to know you would order again without hesitation.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Top marks all round
Top marks all round. Had specific requests and information that I wanted to know and the crew on the phone could not have been more helpful and nice to deal with, even up to the owner calling me back from America to help out. My sister loves her necklace, the quality and wrapping were lovely. These ladies are awesome at their job!
26 August 2025
Reply from LILY BLANCHE
Dear Richard, Thank you for your fantastic review. We are so pleased that our team were able to help with your requests and that your sister loves her necklace. It is wonderful to hear your kind words about our service, quality and packaging. You were a joy to work with.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Just stunning
Not usually an online shopper for important items but really happy I did
26 August 2025
Reply from LILY BLANCHE
Thank you for your lovely review. We’re delighted that you chose to shop with us online and are so pleased to hear that you are happy with your jewellery.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team x
Amazing company, once you have received your product you will not shop around again
WOW! So much better than expected- really exceeded my expectation the whole process from browsing the website, selecting my purchase, arranging the personalised message, paying was so smooth and simple, then just to blow my mind totally arrived beautifully packaged in scented tissue paper within a matter of days- definitely my go to jewellers from now
26 August 2025
Reply from LILY BLANCHE
Hi there,
Thank you so much for your wonderful 5-star review! We’re over the moon to hear that the whole journey—from browsing and choosing your piece to adding a personalised message—was smooth and simple, and that your order arrived quickly and beautifully presented. “So much better than expected” is exactly what we aim for, and we’re thrilled to be your go-to jewellers from now on.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team x
Reply from LILY BLANCHE
Thank you so much for your kind 5-star review! We’re delighted to hear you found our service quick and efficient, and that you had a fantastic experience with Lily Blanche.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team x
Outstanding products and service
I ordered gold and pearl earrings for my nieces wedding. The team at Lily Blanche were great as always and made sure I had my earrings in plenty of time (even though my timescales were tight). They were perfect and I received lots of compliments on them. Would definitely recommend this company for great products and first class service.
6 June 2025
Unprompted review
Reply from LILY BLANCHE
Dear Julie, Thank you so much for your lovely review We’re thrilled to hear that your gold and pearl earrings arrived in time for your niece’s wedding and that they worked well for the occasion. Thank you so much for your kind 5-star review! We’re delighted to hear you found our service quick and efficient, and that you had a fantastic experience with Lily Blanche.
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