Lily's Kitchen Reviews 

Very good quality dog food. My 2 cocker spaniels have had Lilys Kitchen food for around 11 years and live very well on it. I would not change.

High quality food, reasonably priced and the website is very easy to navigate. My order arrived well packaged and customer service is excellent. A*

Always amazing

Prompt delivery and goo communication re time of delivery

Quality of Senior Trays poor.

I’ve been buying Lily’s Kitchen Senior wet food trays for my older dog, and the quality is noticibly poor fpr a premium brand. Recent batches have contained large cylinders of hard fat, rubbery jelly pieces, and gritty, crumbly meat that looks nothing like the usual texture
This is not the first time i have had this problem and lilys kitchen assured me of quality .I’ve had to pick out strange solid pieces from the food, and my dog has started refusing parts of it. For a premium brand, this is disappointing especially for senior dogs who need consistent, gentle nutrition.I’ve contacted customer service, but I’m leaving this review so other owners know the quality seems to have changed. I hope Lily’s Kitchen investigates the batch issues properly because this isn’t what I expect from a brand at this price point and to be quite honest this is not how i want to feed a sick small dog.
I woukd post pictures but i dont think trust pilot has that facility here
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In respomse to your reply on Trustpilot@lilys kitchen Thank you for responding here. I contacted you by email before leaving this review and didn’t receive any reply just a ticket number its been a week.
You also didn’t request the batch number, which is essential for investigating a quality issue in senior dog food. I have it ready to provide, but I need someone to reply to my original message directly.Please follow up via email so this can be resolved properly i think people ought to know about the slop your serving dogs in fancy brand packaging at a premium cost that adveryises nutricion fruit and vegetables and my dog also had loose stools after eating it.

I order from Lilys on a very regular basis and the service, discounts and cat food recivied is always tip top! Only ever had one issue with an order with product missing and customer service sorted the issue on the phone with me in less than 5 minutes! Will always recommend to my friends.

Great dog food and such a variety.well packed and delivered on time .

Product well packaged. My dog loves the product. Good app and I like the fact that you tell me when its due and give me the option to delay or cancel if needed.

Fantastic service easy to order and always deliverd early

Ordering was easy and a large selection to choose from. Nice to have decent discounts as well. Once ordered numerous updates kept me fully informed. Delivery was within time and arrived in very good condition. All in all I’m very pleased with this company and the food is first rate. My dog absolutely
loves it especially Wild Campfire Stew.

Items well packaged, despatched immediately and delivered promptly - thank you

Normally trust Lilys Kitchen but tried the new special recipe for dogs and mine wouldn't touch them....ker-ching down the drain 😡

This food is of excellent quality and my dogs love it . Very well packaged and great delivery times

Cat food at a reasonable price, prompt delivery

Dog food arrived quickly - my dog loves this stuff

Very easy to order, good price and prompt delivery.

Your dog food contains offal which wild carnivores eat first. Sadly we lost our giant schnauzer Gus at thirteen years in February this year, as a younger dog his bowels suffered terribly until we switched to lilys whereby his stomach recovered and he lived to see out his days with a good substantial age for a large dog. We have since taken on a puppy giant schnauzer who is fed on your puppy diet.

Great! Helpful and very kind and understanding customer service and all round high standard of service and communication. Great products, animal friendly principles and just great.

No probs, quick and easy. Will be buying more,